Transport for London Reviews 

I've been waiting 50minuts at Waterloo, crazy. My daughter was at aschool and it's really big stress and problem for me. This service is sheet

On April 26th at approximately 17:05 at Luton Airport DART, my mother and I had purchased our tickets online in advance. These tickets clearly included the journey from Luton Airport to Airport Parkway, including the DART shuttle. However, when attempting to use the QR code, it did not work at the gate, so I approached your staff for assistance. The first staff member I spoke to immediately told me to tap my card and pay, without checking my ticket. After I showed her the valid tickets, she dismissed them as “third party” and called another staff member who appeared to be a supervisor, was dismissive and unprofessional. Despite clearly showing valid tickets (which I can provide as evidence), she repeatedly insisted that I had not paid without properly reviewing them. This was not my first time using DART with TrainPal, and I have never experienced this issue before. The lack of professionalism and unwillingness to properly assist was extremely disappointing.

Getting fed up with these idiots keep hiking their prices up unnecessarily , discusting there's no need for it £21.70 return to Colchester is too much

Omission of important information on application
My 60+ oyster card wasn't letting me through the gates at Tottenham Hale Station.
Had to pay for my fare to Victoria Station.
I enquired why my card wasn't working. Was told it was invalid because I didn't pay for the annual renewal fees of £18.
My question is why wasn't I informed upon my initial application for the card at the very beginning that there is an annual renewal fee to pay?
So the solution for an invalid card is to make a fresh application and pay £36 again.

Would give -0 if I could. Absolutely disgraceful service. When trains are delayed for nearly an hour from a station a platform worker states that staff working on site are not prepared to even go on the loudspeaker and confirm a delay and to say "we will update you when we have more information " instead he said they were prioritising other tasks while walking away with a bin bag!!! What sort of customer care and information is that!!

I got stuck at Hackney Central Station and my oyster card was not working so I approached one of the customer service personnel called Oluwarotimi Jimbola and he took his time to contact the office for me on his phone and made sure I was sorted and finally my card was registered and resolved. This man deserves to be recognised and recommended 👌

My Oyster +60 card was cancelled without any notification. The customer service advised they had sent me 3 emails. I have not received any correspondence from them for over 12 months ! I have now had to apply for a new card and they requested a 10 digit passport number mine is 9 !;The customer service admitted there are issues and they are being fixed ! Now have to pay a further £36 and apply via the post office as still not receiving emails.

Charged for a Ulez penalty on a vehicle i have not owned for 5 years! I had an old autopay account which I did not use and they charged that, then sent the payment to a depth collection agency as the card linked to the account had expired.
They do not check DVLA apparently.

I lost my 60+ Oystercard and paid for a replacement card which was delivered to my home address, and have happily been using it since. 2 months later I received a request to confirm my continuing eligibility for the card based on my address. So despite receiving and using a replacement card recently sent to me, I still have to pay to confirm my home address, even though their records will show the card was received and is being used. Is this a money making scam? Is their a team developing other ways to squeeze money out of passengers?

Zero! Poor service, smelly tube stations and seats, staffs not helpful and do nothing about people pushing through barrier and not paying for their journey. Fairs increasing and constant tube strikes but no improvement on services, very embarrassing really. If you’re a tourist find an alternative way to travel. Avoid taking the tube as it will make your life a misery.

Bank Holiday weekend and travel on the underground is a mess. Cancellations, delays and disruption the order of the day. The buck stops with Sadiq Khan. The service has declined significantly during his tenure. Do the right thing Mr. Khan, resign and let someone who knows what they're doing run London's critical transportation service.

While TFL fails its customers on a fairly regular basis it bears no responsibility for its failures as refunds are impossible to process in a reasonable manner. Shame for a city that pretends to be a leader.

AUTOPAY - DO NOT TRUST IT
That is all I came here to say.
I've been stung with 3 PCN's due to a failure with autopay.

Absolute disgrace of a service. In a day where cars drive themselves and a robot delivers my shopping, TFL cannot even send emails properly.
I know people who work at TFL and so I cannot say I am surprised.

Last Friday a journey of 30 minutes took me on hour and a half because of their strikes.

Today another severe delays in Northern lines why on earth should I involve in this by get me stressed and affect my journeys .

You should pay compensation and the government should take actions .

This is not acceptable it's ridiculous!

TFL is the world most expensive transportation!

The so called express bus BL1 is quite the fundraising hoax!
The number 21 is almost every time I use BL1 faster than the so called express bus. BL1 is completely useless!

Welcome to the worst and most expensive public transport in the world. Not sure what they do with all that money, improvements not many for sure, how can a train driver earn more than a doctor and work less hours? Absolutely scam this is.

How does a transport system run so poorly it’s actually so criminal……yet so greedy.

Not only are they massively corrupt in financially crippling the public for their demonic overlords . But gallows corner … wow . I understand it’s a corrupt company but they must have literally put one of their 17 year old sons in charge of this massive project. Absolute embarrassment- zero communication with public . Every part has gone wrong and taken longer due to negligence in building knowledge ,public communication,stealing all the contacts for themselves when they’re clearly out of their depth . Who cares a couple of idiots from TfL have got rich at the publics expense mental physical and financial . Pricks

Always Issues TFL! And they still be charging people crazy money and on top always want to be striking! We are all humans not robots and we are all trying our best to survive and provide for our own families and you are just being stupid selfish! Know enough is enough because you get paid better than all of us but it’s never enough for greedy people!

TfL are an absolute disgrace. They come across as nothing more than a money-grabbing organisation that does not care one bit about the public they are supposed to serve.

I received charges relating to the tunnel, which I strongly believe were caused by faults or failures in their own system. I appealed the charges not once, but twice, clearly explaining the situation, and both times they simply rejected it and threw it out with no real consideration, no accountability, and no common sense.

It feels like the appeal process is just there for show. You take the time to explain what happened, provide your side, and they still hide behind automated responses and rigid processes designed to make sure they get their money regardless of whether the charge is fair or not.

The whole experience has left me out of pocket because of their system, their poor handling, and their refusal to take responsibility. It honestly feels like they are trying to claw back money from the public to cover the cost of a tunnel they overspent on.

Terrible organisation, terrible customer service, and a completely unfair process. I would not trust TfL to handle anything fairly.