I order a top and pants find out it wasn’t delivered and the tracking number does not exist ie says wrong address and then tracking number doesn’t now exist when I emailed delivery company .. stay awa... See more
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Placed an order before Christmas and took ages to arrive! Had poor communication with Oyrosy! Garment was very poor quality and looked nothing like pictures online when order was placed! Requested... See more
I have been ordering garments from Oyrosy and have always been thrilled with the quality and fit. But one time recently, I received a jumpsuit and the fit was too small. I emailed customer service to... See more
The quality & fit are horrible of the dress I purchased. I’ve been trying for over a month to return it for a refund without any luck. Their customer service & return policy are as poor as their merch... See more
Company replied
Breach of guidelines
Exceptional Customer Support
I had an issue with the item I purchased from Oyrosy, and they were so quick to respond with a generous resolution. I am so impressed with their approach to quality customer service and dedication to their customers' experience, that I will be a frequent and active shopper on their site. Plus, their merchandise is unique and stylish that sets them apart from most online e-merchants. Thank you, Oyrosy, for your exceptional attention to your shoppers.
6 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I've been waiting over a year for a…
I've been waiting over a year for a dress. No intelligent responses from customer service.. I ended up just giving up and swearing to warn people of this company. Looking at the reviews, it seems I'm not alone. I'm still not sure what actual date I ordered this item.... RUN... DON"T TRY ....
5 March 2025
Unprompted review
Reply from Oyrosy
We sincerely apologize for the frustrating slow shipping experience you had with your order a year ago—this fell far short of the service standard we hold ourselves to, and we’re truly sorry for the inconvenience caused back then. Unfortunately, we haven’t been able to locate your order details using the associated customer ID. Could you please reach out to us via our official email [support@oyrosy.com] with relevant order information? We’d be happy to follow up on this matter and make it right for you. Thank you for your feedback, which helps us keep improving our services.
Oyrosy Team
Ordered 2 items and contacted them…
Ordered 2 items and contacted them immediately via their website to cancel as I realized they would not arrive in time for my event I needed them for. I have sent 3 messages to them and have gotten zero response. I am very concerned after reading these other reviews I may not even get the 2 items and if by some miracle I do receive them they will be poor quality like some of the complaints on here say everything is. I chose to order from this site because the quality seemed better than others and the prices were more and was duped into thinking I would have better luck.
1 February 2026
Unprompted review
Reply from Oyrosy
We sincerely apologize for the frustrating experience with slow shipping and delayed customer service replies, and we totally understand your disappointment after reading other negative reviews—this is far from the service standard we strive for. We want to clarify that our customer service team will respond to all emails within 24 hours once you contact us, and we hope you won’t leave a negative review based on what you’ve read about others’ experiences before giving us a chance to resolve your issue personally. Unfortunately, we couldn’t locate your order with the customer ID used here, so could you please reach out to us via our official email [support@oyrosy.com]? We’ll look into your problem in detail and make it right for you at the earliest. Thank you for your patience and valuable feedback that helps us improve.
Oyrosy Team
Great service
I ordered a dress that was lost in transit because of the address I provided was wrong. I reached out to customer service and gave them the updated address. They reshipped the item and wrote me an email saying my order was on its way. I received it and for that I'm grateful for the excellent service.
4 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
How is this company still trading in…
How is this company still trading in the uk ????? Fake images of clothing what you receive is thin fancy dress costumes joke like ! And then you can’t return or get a refund ! Please stay away from this company until it’s shut down!
I keep getting text messages from them and when you reply STOP it says message failed to send! If that doesn’t tell you this company is fake then I don’t know what is! They don’t stop annoying me!
4 February 2026
Unprompted review
Reply from Oyrosy
We’re sorry for your feedback on the product quality. We confirm that you raised a dispute via PayPal for this order, and the case has been ruled in our favor after official review. We will follow PayPal's final solution strictly.
If you have any issues with your purchase in the future, please contact us directly via [support@oyrosy.com] for a prompt solution. Thank you for your understanding!
Oyrosy Team
I am in love with the products and the…
I am in love with the products and the service of this company!! They are professional and the Product is Phenomenal!!! I have purchased several pieces and they are eye catchers! They are 💯!!!
4 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I ordered a $137.00 outfit on Dec 13
I ordered a $137.00 outfit on Dec 13, 2025, I have never received my purchase, I contacted them several times, the last time I contacted them they said they don't see where I made the purchase, they took the money from my bank account for that purchase. I saw there was a shipping order at one time that stated the item is no longer available. You order from them you will get ripped off. I am turning this over to my bank as fraud, they refuse to return my money.
23 December 2025
Unprompted review
Reply from Oyrosy
We’re sorry that you haven’t received your order. We tried to check your order with your review ID but failed to find the relevant record.
Could you please contact us via [support@oyrosy.com] with your order number and shipping info? We’ll verify and solve the problem for you at once. We take your feedback seriously and will handle this matter properly.
Looking forward to your email!
Oyrosy Team
Still no refund 3 months later!!
Update - following my complaint I’ve now received a full refund. Thank you for bringing this to a resolution.
I purchased several items from this website back in Oct 2025. On receipt the material was very stretchy & therefore not as excepted in terms of fit & style.
I returned the items within the timescales, gave proof of postage & the tracking number at my own expense. Despite numberous emails & chasers, it’s over 3 months later & I have still NOT RECEIVED MY REFUND! It’s unacceptable service, I would strongly recommend not using this website 😢
4 February 2026
Unprompted review
Reply from Oyrosy
We’re sorry for the oversize item and the troubles in your return process. After checking, your return parcel is still in transit so our warehouse hasn’t received it, which caused the refund delay. We’ve now processed a full refund for you in advance, and the fund will be back to your account shortly.
We apologize again for the inconvenience. We would appreciate it if you could update your review if you’re satisfied with the solution. We’ll optimize our return tracking to avoid such issues.
Thanks for your understanding!
Oyrosy Team
The shirts I ordered were too small
The shirts I ordered were too small. I wanted to exchange them for a larger size. But the customer service was excellent ! Sending larger size and don’t have to worry about sending the others back! Will definitely continue shopping here!
2 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
This company went above and beyond love this company what…
This company went above and beyond what I expected. I ordered the wrong size and they made it right. They immediately sent me a new coat .
The coat is great! It’s a classy leather with faux fur collar.
Very expensive looking. But the price is right!
Bobbie
2 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Very poorly made and missing items
Very poorly made and missing items. I wish I had read the reviews before I ordered
3 February 2026
Unprompted review
Reply from Oyrosy
We’re so sorry for the awful experience you had—your first package was lost by the logistics company, and we messed up the re-send with the wrong item. We take full responsibility for this, and we’re really sorry for all the hassle this brought you.
We’ve already issued a full refund for your order, and it will be back to your account shortly.
We’ve checked and optimized our order and delivery process to avoid such mistakes again. Could we ask for your kind understanding, and would you consider amending your review if you have a minute?
We hope to get a chance to serve you better next time. Thanks a lot!
Oyrosy Team
I bout western hooded
I bout western hooded, front zipper ruffled hem pink leopard print dress absolutely gorgeous, fantastic quality fabric people make me compliments how lovely I look, thank you I will order moor dresses
Thank You
Anne-Marie Banks
3 February 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Oyrosy Customer Service Review
I ordered the Retro Fashion Sporty Gray Knitted Feather Cuffs High-Neck Top and Slim Fit Flared Pants Suit in a size I thought would fit, going by their size chart. I received it and the pants were too large. I contacted Oyrosy to exchange the outfit for a smaller one. They responded quickly, They told me to keep the one I had and shipped me the smaller size 24 hours later. Their customer service was very easy to deal with. I will order with them again.
26 January 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
I love my outfits
I love my outfits. And the service is amazing. The fashion is incredible and I’m very happy to order more from them.
9 January 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Best Customer Service!
Customer service was the best I’ve experienced! Quick to respond and offer options I could choose from.
31 January 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Terrible company !!
Terrible company !!! Thieves and liars I bought a jacket from a picture on thd site the rubbish I have been sent is embarrassing this is a scam site using designed images and sending cheep toot DO NOT ORDER
31 January 2026
Unprompted review
Reply from Oyrosy
We sincerely apologize that the product you received does not match the listing images, and for the disappointing shopping experience this has caused you.
Unfortunately, we are unable to locate your order details using your review ID. Could you please contact our customer service team via email? We will promptly verify your order and provide a satisfactory solution for this issue as soon as possible.
We deeply regret the inconvenience and appreciate your understanding and cooperation.
Our email: support@oyrosy.com
Oyrosy Team
I made a purchase for Cowboy Carter…
I made a purchase for Cowboy Carter Houston night 2. I paid for two day shipping my item arrived AFTER the Beyoncé concert. I traveled to Texas from Baltimore so I had to purchase other things to wear since my outfit didn’t arrive as scheduled. When I returned from Houston my outfit was waiting for me. Which was useless at this point. Upon opening my package this item did not look like what’s advertised on the site. Cheap quality and looks nothing like the picture.
14 July 2025
Unprompted review
Reply from Oyrosy
So sorry for the slow shipping and the faulty product quality you received—we totally get how disappointing this is! We tried to find your order with your review ID but were unable to locate the relevant details.
Please contact us at [support@oyrosy.com] and our team will assist you with a proper resolution at once. We really appreciate your feedback as it helps us fix our issues and do better. Thanks!
Oyrosy Team
Nice experience and beautiful product
They gave me the greatest solution for a wrong size jumpsuite. The asked me the right size and without costs they send the right size. And it is beautiful! Thank you!
12 January 2026
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Velvet coat
After receiving my coat - in medium(I am a size 14 uk) it was too small. It was long enough in the sleeves - the length but did not button up. I approached the company and they responded immediately after talking measurements- they offered to send a large -this arrived on the day specified and I am very happy with the replacements- they didn’t want the original cost back so no heavy postage bill- they great to deal with.
8 December 2025
Unprompted review
Reply from Oyrosy
Thank you for your affirmation of Oyrosy. From the initial communication to the order delivery, your trust has given us more confidence. We will continuously optimize to bring you a better experience. Thank you again!
Absolutely a fraudulent website…
Absolutely a fraudulent website offering awful material and style from the pictures and description. SAVE YOUR MONEY AND BUY SOME WHERE ELSE! I took a month to get the awful clothing too
30 January 2026
Unprompted review
Reply from Oyrosy
We’re really sorry about the slow shipping and the quality issues with your item—we totally understand how frustrating this must be! We tried to find your order with your review ID but didn’t get the matching info.
Could you reach out to us at [support@oyrosy.com]? Our team will sort this out for you right away with a proper solution. Your feedback helps us get better, and we truly appreciate it.
Oyrosy Team
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