The support team was polite and eventually helped identify the root cause of our issue. However, it took quite some time to get a clear explanation, as the initial troubleshooting focused on usage... See more
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What people talk about most
Reviews shaping this summary
Tried the Web Scraper API with multiple query params, pagination, and dynamic selectors. Responses are consistent, and parsing the returned HTML is trivial. Feels built for devs, not marketers.
Company replied
They blocked me because their system shows im in russia? I am in turkey and they asked stupid 10 questions like my social profiles etc. UPDATE: They act fast and resolve my issue in no time. Since... See more
Company replied
We have been in business with multiple proxy / unblocker providers over the years. The product portfolio is similar across the industry, with Oxylabs currently leading with their Scraper API over th... See more
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Company details
About Oxylabs
Written by the company
Oxylabs is the leading global provider of premium proxies and data scraping solutions for large-scale web data extraction.
Thanks to millions of premium data centers and residential IPs worldwide, Oxylabs clients can maintain robust data gathering infrastructures that power their business. They also offer advanced solutions such as Video Data API, a powerful multimodal data solution powered by AI.
Why Oxylabs?
As a leading company in the proxy and web scraping market, Oxylabs upholds the highest ethical standards across all operations.
Oxylabs' Products
Oxylabs offers premium proxies and AI-powered scraping solutions for various use cases, including data collection for multimodal AI training, market research, cybersecurity, and more.
Let's Connect!
Our Learning Hub:
Contact info
Svitrigailos st. 32, LT-03230, Vilnius, Lithuania
- hello@oxylabs.io
- oxylabs.io
3.9
Great
749 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The proxies I purchased are…
The proxies I purchased are blacklisted. I have written five messages to customer support, but they continue to ignore me. I am starting to believe that I have been scammed.
9 March 2026
Unprompted review
Reply from Oxylabs
Hello!
We are very sorry to hear about your experience and are sad to learn that our product did not meet your expectations/requirements.
We have reached out to you via email with proposed solutions and next steps to resolve the issue as quickly as possible, once again, apologies for the situation. Please note that in cases as such, it is best to contact our support team via support@oxylabs.io, we are available 24/7 and are committed to helping with any inquiries.
Thank you for your patience, and we apologize again for the inconvenience, hope to hear back from you soon!
Permanently blocked my account without…
Permanently blocked my account without any explanation beyond "payment issue". Payment went through btw and I haven't even started using the service.
The lack of transparency is baffling. I will never use this again and I advise you to consider the alternatives.
5 March 2026
Unprompted review
Reply from Oxylabs
Hello!
We are sorry for the frustration you have experienced. As mentioned in our email to you, your account was blocked following the detection of a potentially fraudulent payment. In line with our security procedures, the associated funds were returned and the account was blocked.
We understand this situation can be inconvenient, but these measures are necessary to protect both our users and our platform. If you believe we made a mistake, please reach out to us via support@oxylabs.io and we will review the case once again. Thank you for your understanding.
Reply from Oxylabs
Hello, Steve!
Thank you for sharing your feedback with us! We are happy to hear that our services have met your needs, everything works smoothly and that you are having a great experience. If there is ever anything we can do to make it even better, feel free to let us know!
Clay maid my day thanks for his support…
Clay maid my day thanks for his support 5 start
21 February 2026
Unprompted review
Reply from Oxylabs
Hello!
Thank you for your 5-star review.
We are very pleased to hear that Clay provided excellent support and made a positive impact on your experience. Delivering high-quality assistance is a priority for us, and it is always encouraging to receive such feedback.
Your comments will be shared with Clay and the team. We appreciate you taking the time to recognize his efforts and for choosing our service.
Worst service I’ve ever experienced
Worst service I’ve ever experienced
I hesitated for a long time before writing this review because I understand how important feedback can be. However, after dealing with the same issues for several months, I feel I have no other choice.
There is zero humanity, responsibility, or real support from this team.
Let me start with the chat support. When I open a chat, it says responses take about 15 minutes — that’s fine. But in reality, they reply to each of my questions every 12–13 minutes, and then the chat automatically closes after just 2 minutes. They justify it by saying, “It’s mentioned in the chat.” So I have to wait 12+ minutes for each reply, but once they answer, the chat closes almost immediately, forcing me to create a new one and explain everything again from the beginning.
I can confirm that some employees, like Yonas, try to help. However, overall, the company does not seem to care about its customers. Two days ago, I emailed my account manager — still no response.
For the past 3 days, I have been unable to purchase GB. They told me the issue was with my card provider. I contacted my bank, and they confirmed there was no issue on their side — however, due to repeated suspicious attempts, they ended up blocking both of my cards. I explained this to support, and unbelievably, the issue is still not resolved.
I opened a ticket with Yonas for the dedication team, which was supposed to be reviewed yesterday. After following up a day later, Katrin told me they are still waiting for the dedication team. This is their level of support.
The service is very expensive, yet there is no real help. I have shared all the personal information they requested — LinkedIn profile, name, reasons, everything. They have all my details and still cannot resolve the issue.
If you offer live chat support, you need to be responsible and responsive. Customers are not asking for miracles — just proper service.
Very disappointing experience.
19 February 2026
Unprompted review
Reply from Oxylabs
Hello!
We are truly sorry to read about your experience and the frustration this situation has caused you.
First, thank you for taking the time to share such detailed feedback. We understand how exhausting it must feel to deal with repeated issues over several months and appreciate you reaching out.
Regarding the chat experience, we completely understand how frustrating it is to wait for responses only to have the session close shortly after. Your feedback about the timing and structure of the chat is valid, and we are reviewing this internally to ensure it does not continue to create unnecessary friction for our customers.
We also sincerely apologize for the ongoing issue with purchasing GB and the impact it had on your cards. That is absolutely not the experience we want anyone to have.
Please know that we have already reached out to you via email to address these matters directly and work toward a proper resolution. At this time, we are awaiting your reply so we can continue the investigation and resolve this as quickly as possible. If you have not seen our message, we kindly ask you to check your inbox (and spam folder, just in case).
We truly appreciate you acknowledging team members like Yonas who have tried to assist, that means a lot. At the same time, we fully recognize that overall consistency and responsiveness are what matter most.
Your concerns are being taken seriously. We want to make this right and restore your confidence in our service, and we are ready to continue working on this as soon as we hear back from you.
Thank you again for your honest feedback.
Dead end from the start
Created an account and right away got flagged by their "automated security system". Can't do anything until I go through verification and explain my use case.
To make things worse, the verification form itself doesn't even work. So you can't use the service, and you can't complete the verification to unlock it either. Completely dead end.
This is a proxy service, not a bank. If there are conditions - ask upfront during signup, don't waste people's time with broken forms.
Terrible first impression, and the last one - I won't be coming back.
17 February 2026
Unprompted review
Reply from Oxylabs
Hello!
Thank you for your shared feedback.
Please note that we have KYC procedures in place to make sure that your use case is in accordance with our company policy. This verification can be triggered during payment, account creation. We sincerely apologise that the form was not working, in cases as such, please do not hesitate to reach out to us at support@oxylabs.io and we will resolve the issue promptly.
Once again, apologies for the inconvenience you have faced, we always strive to improve and provide service of the highest quality.
The worst mobile proxies on the market
The worst mobile proxies on the market, they die very fast, and the support don't care at all to give you a helping hand, they only say, is your fault, your code, your setup...
7 February 2026
Unprompted review
Reply from Oxylabs
Hello!
Thank you for sharing your feedback. We are sorry to learn that your experience did not meet expectations.
Service stability and responsive support are priorities for us. Mobile proxy performance can be influenced by multiple factors, including session configuration, rotation settings, traffic patterns, and carrier-side behavior. That said, our role is to work collaboratively with clients to identify and resolve any issues, not to assign blame.
We would be happy to review your case again, if you are willing, please reach out to us via email support@oxylabs.io and we will do our best to look into the situation!
Never use
With their proxies, literally nothing works — not a single link opens. They provide a list of supposedly unavailable resources, but in reality nothing works at all. On top of that, you get hit with captchas everywhere possible, every single time.
The support service deserves special mention: you wait hours for a reply to each message, and there’s never anything useful in it. They’ll just say something like, “Looks like this resource doesn’t work with our proxies,”even though this is not mentioned anywhere and no one is going to do anything about it.
This is quite literally the worst experience you can get. Never — and I repeat, never — have anything to do with them.
4 February 2026
Unprompted review
Reply from Oxylabs
Hello, Andrey!
Thank you for sharing your feedback. We sincerely apologize for the issues you’ve encountered with our proxy service. We understand how frustrating it can be when resources are not functioning as expected, and we regret that your experience with captchas and support has not met your expectations.
We are committed to delivering a reliable service, and your comments will help us identify areas for improvement. Please note that some websites may have restrictions or incompatibilities with our proxies, this should have been communicated more clearly. We appreciate you sharing your experience, and will try our best to improve and provide a reliable service. Once again, apologies for the inconvenience caused.
I am writing this to warn other…
I am writing this to warn other businesses about Oxylabs' deceptive billing practices and their lack of transparency.
Since July 2025, Oxylabs has been overcharging us by nearly 270%. Their public pricing for Amazon non-JS requests is $0.50/1k, yet they have been silently charging us $1.35/1k for months. I only discovered this massive discrepancy in January 2026.
When confronted with clear evidence (Dashboard showing "JS Rendered: No" but billed at JS rates), their support team completely ignored my emails for 7 full days, even after two urgent follow-ups. Their avoidance of accountability is professional negligence at its finest.
The resolution was even more insulting. They refused to admit a system error, hiding behind the excuse of a "Legacy Plan." To "fix" it, they canceled my current plan, issued a measly $100 refund, and forced me to pay another $100 to subscribe to a new "Custom Plan" just to get a 10% discount for a year.
Summary of the nightmare:
Systemic Fraud: Overcharging for non-JS requests for over 6 months.
Terrible Support: 7 days of silence while our money was being drained.
Lack of Integrity: Refusing to admit the billing glitch and forcing a "re-subscription" instead of a manual rate correction.
Oxylabs is not a partner you can trust. They will overcharge you and then make you jump through hoops just to get a fraction of your own money back. Avoid them at all costs.
28 January 2026
Unprompted review
Reply from Oxylabs
Hello!
We would like to apologize for the inconvenience you experienced. Please note that we have reached out via email to let you know of the steps taken to mitigate the situation.
We would like to note that we have introduced Feature Based Billing Pricing in 2025 to our Web Scraper API product. This pricing has been applied to all new customers who purchased the plan after this pricing change, however it was not applied to existing customers due to technical limitations. The pricing update was communicated in our monthly newsletter to our all existing customers and who wanted to apply this new pricing was able to do so.
Regardless, we sincerely apologise for the inconvenience you have faced and hope that our solution is satisfactory.
If you have any other questions or concerns, please reach out to us via support@oxylabs.io and we will handle it promptly!
Good service, but billing transparency could be improved
The support team was polite and eventually helped identify the root cause of our issue. However, it took quite some time to get a clear explanation, as the initial troubleshooting focused on usage rather than billing status.
The issue turned out to be related to a failed payment, which caused strict limits on our legacy plan without a clear upfront warning. Once identified, the resolution path was clear.
Overall a good experience, but clearer billing alerts and quota transparency would significantly improve the customer experience.
15 January 2026
Unprompted review
Reply from Oxylabs
Hello!
Thank you for the thoughtful feedback. We are glad our support team was able to identify the issue and help resolve it. We appreciate your feedback regarding clearer billing alerts and quota transparency, this is valuable input, and we are sharing it with our team to help improve transparency and the overall experience. Thank you!
Uriel worked diligently to settle my…
Uriel worked diligently to settle my issues unlike some other workers who transferred he stayed to solve the problem for me and I greatly appreciated that
31 December 2025
Unprompted review
Reply from Oxylabs
Hello, Jacob!
Thank you for sharing your experience. We are glad to hear that Uriel provided dedicated support and took the time to resolve your issue thoroughly. We truly value this level of commitment, and your feedback will be shared with Uriel and the team. We appreciate your trust in Oxylabs.
patient
im so satisfied everytime when i contact with any of oxylabs member!! amazing team i hope one day i will be part of it!!
26 December 2025
Unprompted review
Reply from Oxylabs
Hello!
Thank you for taking the time to share your feedback. We are pleased to hear that your interactions with our team have been consistently positive. Your kind words are greatly appreciated and serve as strong motivation for our employees. We wish you continued success, thank you once again!
Great assistance from David
Great assistance from David, very nice customer service.
11 December 2025
Unprompted review
Reply from Oxylabs
Hello, Chris!
Thank you for your feedback. We are pleased to hear that David offered excellent assistance and customer service!
Please feel free to reach out if you require further support, always happy to help!
Yonas provided exceOutstanding Technical Support: Server-Side Routing Issue Solved!lent technical…
Yonas provided excellent technical support for a complex and persistent ERR_TUNNEL_CONNECTION_FAILED issue. He patiently guided me through multiple troubleshooting steps, including successful cURL verification. When the browser still failed due to the IP being blocked by Google, Yonas made crucial internal changes on the server side which finally resolved the problem. His expertise in diagnosing the server-side routing was exceptional.
11 December 2025
Unprompted review
Reply from Oxylabs
Hello!
Thank you so much for your thoughtful review! We are really glad we were able to help you work through the ERR_TUNNEL_CONNECTION_FAILED issue together. We appreciate your patience throughout the troubleshooting process. We are happy to hear that the steps Yonas took, from verifying connectivity with cURL to making the necessary server-side adjustments, ultimately resolved the problem.
If you ever need assistance again or have any other questions, let us know, we are always here to help!
amazing customer service.
amazing customer service.
I've never received help this fast and this detailed.
Quite amazing.
As long as internet speed stability holds up, I feel like I'm going to stay a customer forever.
10 November 2025
Unprompted review
Reply from Oxylabs
Hello!
Thank you so much for taking the time to share your experience! We are genuinely thrilled to hear that our customer service team was able to assist you quickly and provide the detailed support you needed. Delivering fast, thorough, and friendly help is something we take great pride in.
We are equally glad to hear that you are satisfied with our services and appreciate your confidence in staying with us long-term. We are committed to maintaining consistent speed and stability so you can continue enjoying a smooth and reliable experience.
Thanks again for your kind words and for being part of our community!
Ordered a ISP IP and got a datacenter…
Ordered a ISP IP and got a datacenter one but thanks to their awesome customer support they managed to fix the problem in only a couple of minutes.
Special thanks to John the customer service agent for the quick help and professionalism!
7 November 2025
Unprompted review
Reply from Oxylabs
Hello!
Thank you for your kind words! We are happy to hear that our team was able to solve your issue promptly, we always strive for the best possible customer experience. Our team is available 24/7 and always ready to help. Thank you again!
Dedicated Datacenter Proxies issue
They resolved an issue to change the countries for Dedicated Datacenter Proxies in 15 minutes... excellent!!
6 November 2025
Unprompted review
Reply from Oxylabs
Hello!
Thank you so much for your feedback! We are thrilled to hear that our team was able to resolve your request so quickly. Providing fast and reliable support is always our goal. If you need anything else, do not hesitate to reach out, we are here to help!
Scraper IDE is wonderful
2 November 2025
Unprompted review
Reply from Oxylabs
Hello, Wei!
We sincerely appreciate your positive review. It’s a pleasure to know that our product has met your expectations.
Thank you for your trust in us!
really convenient proxy extension for…
really convenient proxy extension for chrome, nice customer support team
27 October 2025
Unprompted review
Reply from Oxylabs
Hello!
Thank you for sharing your experience! We’re thrilled to know that our services meet your needs and that our support team provided helpful assistance. Your satisfaction is our top priority, and we truly appreciate your trust in us.
Thank you once again!
Great support
Great support - even on friday evening. Great Team! Thanks oxy team!
10 October 2025
Unprompted review
Reply from Oxylabs
Hello, Peter!
Your recognition is greatly appreciated by our entire team. It motivates us to continue striving for excellence in every interaction. We value your partnership and remain dedicated to providing the highest level of support whenever you need us.
Thank you once again for your trust and kind words!
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