oxiline.shop Reviews 

Ordered a smart scale directly from company December 14th well before Christmas with 3-4 day delivery. Received no communication when the scale didn’t arrive by day 6. Day 9 was able to speak with customer service who apologized, said they ran out of stock but were expediting shipment & provided a UPS tracking label & said it might make it for Christmas or just after. - much to my dismay they’re shipping ground from Los Angeles with anticipated delivery by January 7th - totally unacceptable!! Although they “empathize” with your concerns but they do a poor job of communicating & don’t meet commitments.

I have the blood glucose monitor and it’s just a better product than anything else I’ve tried. The customer service is also top notch-personalized, easy to reach, and caring!

received a oxiline smart scale md pro 1 month later after the order. also the product was not working properly. only measured the weight, was not even able to measure body fat %. the App said "measurement error". contacted customer service center. they proposed two options: 30% refund while keeping the unit and a full refund with my own expense to shipping back. I will choose the full refund option but I don't get why the shipping cost on the customer side. I strongly recommend not to buy oxilline MD pro. this is not SMART scale at all and even worse than my 20 years scale that is able to measure the body fat.

I order an scale and I was told it was going to arrive 3-4 days after order. Right now is day 25 and still not delivered. Reached out to them and they gave me a 20$ coupon for a next purchase (insulting to assume I will buy again from them after this) and no other compensations for this huge delay. Now UPS tracking number at least says that it will be delivered on January 2nd. I suggest people to look for alternative companies.

We did a lot of research to find the best product for the best price. This option had a lifetime warranty, where competitors only had a one year warranty. This product also did not require additional purchases for the product to be useable (like monthly pay apps) with never ending fees. Great customer service, as they also granted us a one-time military discount.

This company is not organized at all. Their website says they have the scale in stock... they do NOT. No communication at all. I had to reach out to them after not receiving the scale for 2 weeks, it took them 3 days to respond to tell me they were waiting for another shipment and that they would expidite shipping as soon as they received it. Two and a half weeks after ordering they created a UPS label, took 2 more days before it was picked up. Expidited? NOPE, UPS Ground Saver, 2 more weeks to arrive and over a week after Christmas.

Website has always said and still says they have it in stock. They WILL charge your card the minute you order it.

Sorry, can't review the product yet.

I ordered my scales on 30th November and was told it would be 3-4 days for delivery. I still have not heard a single thing apart from them telling me 3 weeks ago that there was a supply issue (which I had to reach out and wait days to figure out).

I'm just about ready to do a charge back from my banks. This is ridiculous and I don't recommend this scam company at all.

I ordered oxiline md pro Nov 29, heard nothing when expected delivery didn't happen. I have emailed, talked to the bot and called. Tracking number created Dec 8 has never left facility. They took the money right away. They claim to have units but can't say when it will ship. They say order is complete. They claim to expedite several times now every week but seems they don't do anything at all except say be patient. Fake news
UPDATE. today is Dec 29. my scale still has not shipped. They have had my money for a MONTH

I ordered the smart scale from them on Dec 9, with them taking full payment on the same day - but since then there has been no movement on the order status. Repeated attempts at contacting their support team via email go unanswered. And their call center operates exactly like a scam call center - unrealistic wait times when you call, and wait times that do not reduce at all (even after staying on the line for well over the initially quoted wait time). Do not use this company.

Would give 0 stars if I could. Ordered a scale from the oxiline web site. Never received a confirmation email or order number. They had no problem charging my credit card right away. Waited three days for any order / shipping info. Nothing. Tried to contact them thru email and their order AI bot on the website. Tried three days in a row. No reply to emails and bot just keeps saying there was a shipping issue with your order and will create a high priority ticket and shipping will contact me asap. Three days later still waiting. Tried calling them. Over an hour and half wait. What poor service from the minute I ordered it

Save yourself the trouble. I placed an order that was supposed to include expedited 3-4 day shipping. When it hadn’t arrived in over two weeks I emailed the company, no response for three days so I called, then spent 40 minutes on hold before reaching someone. At least THAT PERSON was helpful and cancelled my order, but what a complete waste of my time.

Terrible customer service. I highly recommend finding a different vendor.

1/8 update: Bumping from 1 to 3 stars. after my review they contacted me to say the scale was backordered, which is totally fine, just wish they communicated earlier.

Well I received the scale earlier than they said, looked really nice but came damaged. Reached out to customer service and again it took a long time to hear back, but they are sending a replacement. Hoping the next one works great and I can bump up another star.

Ordered a scale on 12/5 and I've not received any update on shipping yet. Messaged customer service twice with no reply.
I used my FSA card, so this very disappointing as any money not used by the end of the year I lose, so I thought this would be a good use of it, though now I think I should have gone with Hume or Withings.
I'm understanding if there's a delay or it's back ordered but the no communication is what makes this the most frustrating.

My scale arrived and I just couldn’t get it to work! I waited until the company opened and called. Within moments, the representative helping me had worked me through my problem and I was back on track. His directions were so simple and easy to follow! It was a pleasure Working with this representative. What I really liked was that he explained what had gone wrong so that the next time I see kilograms on my scale, I will know what to do.

Ordered over 14 days ago and never received item.

I bought the Pressure XS Pro about a month ago and was so pleased with the purchase and the excellent customer service I received.

Today I was having some difficulty placing my online order for Puls 9S Pro so I called customer service and Justine was beyond description. He was super kind and extremely helpful and a real gentleman and he stayed on phone with me until I finished placing my order and helped me with a discount code as well.

5 Stars well deserved for Justine and for the Oxiline prodcut quality. I will definitely come back again and recommend to all my friends and siblings.

Thanks Justine and Oxiline!

My issue was clearly understood and quickly resolved. Very professional and helpful.

Technical support was very helpful with my MD Pro Scale. Justin answered right away and emailed me more detailed instructions. Love the scale!

This company has excellent customer service. I needed and oximeter replaced and the service representative took care of it immediately! How great is that. I use my oximeter every day, and several times a day. I am very pleased with this company and their product.

I ordered an Oxiline MD Pro Scale on November 12 and was advised delivery would be within 3-4 days. I emailed support when I had not received it after a week, and was promised my order was about to be shipped. I finally received my order on December 5, downloaded the app, and was excited to try my new body composition scale the following morning. Unfortunately, even following the instructions to the letter, I was not able to get any measurements except for my weight, which displayed as KGs on the scale instead of pounds. I tried 8 times with the same issue. I tried again the following morning having first removed the (minimal) hard skin on my feet in case that affected the reading and was able to get one measurement out of 6 attempts. The results from that one "success" were definitely not correct, as it shows my body fat to be 5.4% which it very clearly isn't. I'm guessing my BF is closer to 20%. So either the company claims that their data is within 5% of a DEXA is completely fabricated, or their quality control is lacking. Either way, the scale is useless. I called Oxiline's so called support line and following the call I was offered a 30% refund to keep the faulty item, or a full refund if I shipped the scale back to them at my own cost!!! I will be pursuing a refund through my credit card company.