oxiline.shop Reviews 

Ordered from the site, which advertised 3-4 day arrival. Nearly a month later I emailed customer service and asked for a refund. Instead they said that they shipped the unit and it was the carriers fault. They gave me a UPS tracking number. UPS didn't receive the unit for nearly 3 more weeks. Their customer service just plain lies to you.

I had an issue through no fault of Oxiline. Spoke with Douglas at customer service and was able to obtain a full refund on my order. He went above and beyond to help me. Thank you Douglas and customer service at Oxiline. N P in N.J.

Great customer service. Thank you.

Avoid this company. Oxiline has no real customer service. They don’t answer emails, phone calls, texts, or messages, and their chat appears to be AI with no human support.

My order was over a month late. I returned the item on time and have proof they received it, yet weeks later there is still no confirmation and no refund. They simply do not respond.

This feels intentional and highly unethical. Save yourself the headache and do not do business with Oxiline.

Scam company. Their refusal to honor their money back guarantee is the only support reply I've gotten from them. I cancelled my order more than 7 days before they shipped it - but they claimed 'Oops, we shipped it - guess we can't refund you'.

Do not give this company your money. They ghost you, lie about stock, and ignore cancellations.

The Experience:

Ghosted: After buying a scale on Jan 18th, I heard nothing for two weeks. They ignored all my chats and calls.

The Lie: Finally, on Feb 1st, a rep admitted the item was backordered until Feb 5th—info never disclosed at purchase.

The Trap: I emailed back within an hour, demanding to CANCEL. Instead of cancelling, they suddenly "found" stock and shipped it on Feb 2nd (days before they said they'd have it). This was a calculated move to force the sale and prevent a refund.

The Product Reality:
My research indicates their "Scale MD Pro" is likely a rebranded Guangdong Welland FG2305ULB (FCC ID: 2AP3Q-FG2305ULB). This is common generic hardware sold by many brands, not unique medical technology exclusive to Oxiline.

When you pay a premium price for a rebadged product, the only added value you should expect is premium support. Instead, I received zero support, ignored emails, and deceptive shipping tactics.

I am refusing the package and filing a chargeback. Save yourself the headache and buy from a transparent company.

i researched the Scale MD Pro model - clearly stated that it was multiuser in the Oxiline App. I contacted their company - was told the feature was "removed". Said rep never mentioned a "30-day" return notice. I called them multiple times, multiple 50+ minute hold times and non-returned emails -- to get this one today ----
Thank you for reaching out.

The multiple-user feature is available when using the Fitdays or Starfit app. Unfortunately, this feature is no longer supported in the Oxiline app (THEIR OWN APP!!)

Regarding your return inquiry, we regret to inform you that your order is beyond our 30-day return window, which makes it ineligible for a return and refund.

Kind regards,
R**
Customer Service Representative

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DOESN'T GET MUCH WORSE THAN THIS...

I experienced significant delays communicating with Oxiline’s customer support regarding a delayed order and a return request. Over a 30-day period, responses routinely took more than nine business days. I ultimately received the order, but I am still waiting for any response regarding my return. The lack of timely communication made the situation far more difficult than necessary.

Ordered a scale showing shipping time 3-4 business days. Nothing from company showing shipping date or tracking info after 2 weeks. Sent an email got no response. Sent 2 more. A few days later, got an automated response saying my email was being reviewed. Two days later told item was back ordered and could I be patient. I asked to cancel order and refund please. Two weeks and several more emails later, only after threatening to dispute the charges, I finally was refunded. I should have read the reviews first, but didn't. Learn from my experience and mistake. Steer clear of this non-responsive company with terrible customrr service.

I couldn’t be more disappointed in a product or a company. I was so excited to get my MD Pro scale!

I ordered it on December 26, 2025 and it was all downhill from there. My account was charged on December 26 so I figured they’d get it shipped pretty quickly… I was wrong. I sent an email on December 31 asking how long it would be before my scale shipped. I got an automated response saying they received my email and someone would be following up. Having heard nothing by January 10, 2026, I sent a follow up email asking when I would get a response. On January 10 I got a response telling me they’d had higher than normal demand and had run out of scales but more were expected that week so mine would be shipped early the week of the 11th. It FINALLY arrived on January 20.. almost a month after I ordered it but I was happy to FINALLY have it! That did not last long. My scale would not do anything but show my weight. No other stats, the scale won’t even populate the other stats on the screen let alone measure the stats. I have read ALL help articles and done everything they suggested. I even went online for help and tried some of those suggestions. Still nothing. I step in the scale, it powers on and weighs me, I pull the wand up and it still only shows my weight for a few seconds then says “good bye” and shuts off. I’ve tried everything. I’ve sent 2 requests to Oxiline for help and despite saying they got my email and someone will get back to me, it’s been 5 days since the last email and still no one has gotten back to me. After waiting a month to get it and the getting such POOR customer service, I am asking for a full refund.. they pay ny return shipping because the scale does not work and they will not help. I don’t want another product from a company that has such poor service. If I don’t get an adequate resolution I will report them to the Better Business Bureau because I am beyond frustrated at this point. This is not a $10 scale! For the cost and all their claims, it should work and the customer support should be outstanding!

I ordered a TENS XS Pro when they were offering $10 off. I checked out through PayPal and wasn't given an opportunity to enter the promo code. I contacted Oxiline through their "contact us" support page immediately after ordering. This was on 1/21/26. No response. I resubmitted the request 2 more times and to this point 7 days later, still no response. I call their phone number, and they quit taking calls at 1pm EST. So, I called their number today and sat on hold for over an hour. When 1pm EST struck, I was disconnected. The purchase came with 3-4 day priority shipping. I don't have the product either. I tried the bot operated "Live Chat" it just refers me back to what I've already been doing. If you are ordering a piece of medical equipment and you think you may need some support of some kind at some point, I would highly NOT recommend Oxiline.

I was excited to order their scale after reading reviews and doing some research. However, after I ordered it the product never showed up. I reached out and had a nice conversation with their bot since they don't have any human support. Its been weeks now and I still have not heard back. I have sent multiple messages and emails and get nothing back. At this point, it sure seems like a Scam and I am flagging the transaction with my credit card company and reporting it.

It would have nice if I had not been charged for unit until it was shipped and further more it would have been to have been notified they were backordered at the time of the order or even responded the first time I emailed saying I have not received it. At this time I am supper disappointed in you customer service. I ordered the unit in early Jan I got emails say it was delivered I responded saying I never received it. It took 3 weeks for them to respond the unit was backordered as of today on a lable had been created. So supper poor customer service.

Similar issue to other reviewers. Message saying the order is despatched but it really hasn't as Fedex has not received the product. Multiple attempts to contact customer service thru chat and email, no response. Would avoid the hassle and not purchase from them. Have no idea what the product is like as it would seem it's not on the way anytime soon.

I have yet to receive the order I placed, but also am not receiving any further communication from the company. I was sent a “tracking ID” after initially inquiring about a shipping date. I was notified that the item was on back order, but they were expecting a supply within the next week. Well, within a couple of days I received an email that my order shipped. However, that tracking ID still states after 10 days that UPS is waiting for the package. They will no longer respond and the phone number is not useful. I would not order from here. Their poor business practices leave a lot of questions as to their legitimacy. Save your money and time.

Shipping took longer than expected and communication wasn't great. Also there were problems with the device and it took a week to get a response. Worked once then not again. Asked me to video tape the problem, placing the burden of a problem on the customer. They should have just sent a new device out with a return label or something.

My wife gave me the scale MD Pro for Christmas. I have yet to get the scale to operate properly. All it does is measure my weight. None of the other functions work.

I emailed customer support (because there is no phone number) and waited a week for a response. I was told it is the app. Uninstall, reinstall, reconnect the scale. I did that and it still didn’t work.

They asked me to take a video of me using the scale to show what happens when I use it. I sent them the video. Another email and another week u til I got a response. I was told again that the app is the issue. They recommended a third party app that international users work.

At this point I asked for a refund. Yes, outside the 30 day window, it a non-functioning product and terrible customer support was enough for me.

I don’t want to hear “30 day window”. Your product does not work. Your customer service is atrocious.

Be warned. Do not give this company your money. Go with a better product (for more
money) from a better company. You get what you pay for.

Almost a week later they haven’t even shipped my order that was to arrive in 2-3 business days. O my follow up is an automated email that they are busy do to Black Friday. It’s late January give me a break. This is not a business it’s a popcorn stand.

This company is a big scam. I ordered a Scale MD Pro last November and as of the 20th January 2026 I still have not received the goods. I have emailed them numerous times about the delay and they say they have been very busy over Xmas. They then said the goods had been shipped but the tracking code was false and didn't work. I have contacted them about the tracking code not working but they have not returned my email. I also think they have a UPS shipping page linked to their site which is also a scam. Non of the links or numbers or contacts work on that page. Its all a scam. Do not buy anything from them.

I rarely leave negative reviews, but Oxiline has earned this one.

I purchased the Scale MD Pro on November 14, and it didn’t arrive until December 5—nearly three weeks later. That delay was only the beginning of a much larger problem.

The scale never functioned properly. I contacted Oxiline and spoke with a support representative on January 2, while I was still clearly within their 30-day return window. I considered returning the product outright but instead chose to give Oxiline a chance to make things right through a warranty replacement, trusting that a reputable company would follow through.

That trust was a mistake.

I was told a replacement had been submitted, yet no shipping confirmation, no timeline, and no meaningful communication ever followed. I sent a detailed follow-up email on January 14 and allowed over a week for a response. I received nothing.

When I called customer support again, I was left on hold for over an hour, only to be disconnected by their system. When I attempted to call back shortly after, I was met with a message stating the office was closed—during normal business hours.

At this point, Oxiline had:

Failed to deliver a working product

Failed to honor a timely warranty exchange

Failed to communicate despite repeated attempts

Failed to provide even basic customer service

I ultimately had no choice but to dispute the charge with American Express, as Oxiline made no effort to resolve the situation despite being given ample time and opportunity.

I genuinely wanted this product to work, but no product is worth dealing with this level of incompetence and disregard for customers. Oxiline’s marketing does not reflect the reality of their customer service.

Avoid this company unless you are prepared to fight for basic support or your money back.