oxiline.shop Reviews 

I appreciate that Oxiline offers a lifetime warranty! They sent a new unit to me. It was a bit of a process that took multiple attempts, but finally got through it. Justine at Customer Service was exceptional in seeing it through! I really appreciate that kind of service! She personally deserves a 5 star!

Denzel, helped us use the scale. I didn’t see the infohe shared anywhere else which was disappointing but I’m glad we called and he got us going.

Superb and I mean absolutely outstanding customer service. Justine snd team did everything and more to ensure that I eventually received my order despite challenges from customs in my home country

Worked perfectly from the get-go, extremely accurate and easy to use, the phone app works great and if you want an accurate easy to use device this is it! Best Blood Pressure Monitor I have ever used

I’ve owned and used the Oxiline XS Pro (blood pressure) since February 2026. I enjoy using it as it’s a huge improvement over my older Sunbeam.

PROs:
1. Performance ease and consistency of measurements.
2. Reasonable price for quality product well designed and built.
3. Cuff size, connection and storage.
4. External power using UBS or internal batteries.
5. Storage bag – perfect size for ease of use, including strap for portability.
6. Large alpha-numeric display.
7. Quiet operation.
8. Free Bluetooth application for connection to external device (cell phone) for external real-time measurement recording. Application permits adding personal notes (such as weight) to file in phone for printing results for review by cardiologists.

CONs:
1. User’s manual (start over on this one and use more ink) – needs to be re-written
2. User’s manual is too large to fit into soft case for the cuff and monitor – should carry for reference
3. It would be nice to have multiple measurements made when power is turned on – maybe 4 or 5 in a series with delay in between each measurement. (Professional machines have this feature.)
4. No external charging of batteries (there are rechargeable 1.5v batteries available)

Ordered smart scale a week and a half ago and it is currently listed as “processing.” I had been charged. Leo the chat bot is AI and will only regurgitate my complaints back. E-mail’s ate unanswered. Someone asked if they are a legit company. I’ve looked up their info in multiple databases and they appear to exist. Their customer service is non-existent.

First of all, the product(s) are awesome! I have 4 different Oxiline products. Scale, BP, Glucose meter and thermometer. I use them every morning and they all perform flawlessly!! I highly recommend the Oxiline products to anyone that needs the "equipment ". That being said, the best part, besides the excellent products, is the customer service. I had a couple little "glitches" that the Oxiline team jumped right on and provided the information that I needed. They communicated with me quickly and then followed up to make sure everything was up to speed. In short, the Oxiline team was an eleven out of ten!!! I can not tell you how much that means to an old guy like myself! Just AWESOME!! Thank you team!! Don't hesitate..make the purchases!

Terrible customer service - and good luck getting your money back... purchased the Pulse XS Pro via their web site. I immediately realized that I had purchased the incorrect item. Contacted within literally 5 mins of the order and they stated it had already shipped. So, I paid to have it shipped back along with tracking, etc. Still would not credit my CC, finally just called my CC company and disputed the charge which they credited me for the $84.53 cost.

If you want a semi-accurate Chinese rebrand scale you can buy the Scale MD Pro or you can go on Alibaba and spend $30 instead of $200. They tell you they will ship with free expedited shipping but instead ship with UPS Ground Saver. I just finished week 2 of waiting and it still is not here. I will be returning this to them and getting my money back. (If they even respond which a lot of people seem to have a hard time with). I DO NOT recommend this company. Get a Withings or a Hume scale. Don't waste your time with this...

Issue occurred on a Sunday. I didn’t think I would hear from the company until Monday. Tech was amazing. Leo provided guidance and support today with detailed instructions. Everything is working as it should.

Took 2 months to ship then it arrived broken. CHEAP version of Hume or Withings scale don’t waste your money. Still jumping through hoops trying to get it returned and my money back.

I ordered my product on February 1, 2026 and it is now March 22 and I have still not received it. Meanwhile, Oxiline has charged my credit card the full amount. I have emailed the customer service email twice and each time get run-around information, e.g. the product has shipped but no there is not progress. I am beginning to wonder if this is even a legitimate company. Terrible service. And, they offer no phone number to call.

I purchased the 9S Pro blood pressure cuff in February. The blood pressure machine worked one time and then kept giving me an error code. I reached out to customer support and received help from AI. The recommendations to correct the error did not work. I requested a refund for the purchase of the defected equipment. I received a deadline of 2 days to send the item back. Due to my work schedule I was unable to meet the 2 day deadline. Even though this business knew the equipment wasn't working via email communication, they only gave me a 30 day warranty. This warranty included wasting time with AI support.

Ordered 12/1/25. Received 12/24/25. Scale did not work. During an exchange of 26 emails over the next 2-1/2 months, they suggested many things to try; none of them worked. Finally got a new scale on 3/18/26. This one also does not work. It has the exact problem as the first one: it starts a scan, and a few seconds later, I get a “Measurement Failed” message. Problem is still not resolved.

Purchased the OxiLine Pressure XS Pro blood pressure monitor. Out if the box, the cuff would not inflate. After repeated calls and being on hold for 60 minutes, I finally spoke to a customer service agent. I was told they would email me return instructions but i first had to submit a video of the issue before they would authorize a return. Their website states 30 day returns if not satisfied with the product. I'm still waiting on the return instructions and they are not responding to my emails. They also have not published the 1 star review I left on their website, so all those 5 star reviews could be bogus. Buyer Beware!

I was looking for a new scale to track body metrics. Ive used withings basic scale for years with no issue. I did plenty of research and Oxiline scales came up top ranked every time. So I fell for it I went to thier website and ordered. I placed my order on February 23rd, the company explicitly states 3-4 day expedited shipping. Five days later nothing shipped. Emailed customer service given that standard backorder spell blah blah blah. Okay March 3rd item shows as shipped....great 10 days pass UPS never recieved package. Emailed customer service again... "we are sorry and will escalate this" okay great 2 days later UPS magically has the item. Finally recieved my MD Pro scale on March 14th, that's the longest expedited shipping ive ever seen. Immediately unbox it, download the app...and surprise...surprise the scale wont connect to the app via Bluetooth. Im a pretty tech savy person tried several dozen times never could get it to connect. Emailed customer support they gave me a bunch of stuff to try surprise none of it worked. They even said that even though it connects to your phone via Bluetooth the device wont show up in the Bluetooth connection list on your phone. Which makes no sense. So after messing around with this thing I finally Emailed them requesting a return and refund no surprise they don't answer. So the credit card dispute goes in. Don't buy this scale or any if thier devices read the reviews. Hundreds of similar experiences nearly identical to mine. Also find it interesting the corporate address does not lead to a busy office or even a warehouse of any kind. It leads to a row of transient pop up office space that can be rented month to month.

Purchased the MD Pro scales, only to find out after I had unpacked it that the app to use them is not supported in Australia! Emailed support who stated the app isn't supported in Australia even though they sell & ship to the country. They said they will "escalate" the issue. Still waiting for a response 4 days later.

Be aware that on their website they only show product reviews that are 4 stars or higher. I left a 1 star review that isn’t showing.

Spoke with Justine in regard to a late shipment of glucose strips. It turned out that this was a back order situation and Justine not only identified this but provided a substitute solution that was ordered and shipped that very day. In my experience, this was exceptional customer service by a fully knowledgeable and customer centric representative. She was amazing, a pleasure to deal with and an excellent representative of Oxiline.

I generally don't take the time to complete long comments in surveys, but my experience was so good with Oxiline, I wanted to share my thoughts.
I have found the product Oxiline Pro XS to be accurate and easy to use. I love the option to average 2 or 3 readings. I did purchase an AC adapter afterwards since I take my BP frequently. One suggestion I would have is to offer that option when you purchase the monitor.
The ordering process was very easy - I multiple questions about the cuff (best selection of size, D ring) and the chat agent was very helpful asking very pertinent questions so I chose the correct one. I am not sure if the chat session is AI or a real person, but it was so smooth that I couldn't tell the difference. I am 75 years old and not as savvy with the computer, but they were patient and very helpful.
Delivery was quicker than I expected and package was well packed to avoid damage.
Most of all, I commend customer service. Response time was quick. I felt that any question I had - it was important because they valued me as a customer.
I commend the entire team / process and look forward to doing business with them in the future as the need arises. Thank you.