Oxford Hormone Clinic Reviews 

100
•
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I’ve been looked after by Susanne and Mel for the last three years and have had nothing but excellent service. They take the time to really listen, support and guide, and I have always felt ver... See more

Rated 4 out of 5 stars

Had a great experience so far. The doctor listened to all my concerns and prescribed new medication and so far so good. It’s early days yet but I’m hoping we have sorted the issue which has been causi... See more

Rated 5 out of 5 stars

My treatment has been tailored to my individual needs. I have had a difficult menopause and tried quite a few HRT options that haven't suited my sensitivity to some therapies. 6 years in and brain fog... See more

Rated 5 out of 5 stars

I felt I was listened to, after years of symptoms, and no previous holistic thinking. Highly recommended.

Company details

  1. Women's Health Clinic
  2. Doctor
  3. Medical Center
  4. Specialized Clinic

Written by the company

We are a holistic medical clinic focusing on informed choice regarding all aspects of perimenopause and menopause care; from lifestyle advice, over the counter supplements, to Body Identical Hormone replacement therapy (HRT) , always based upon BMS and NICE guidelines. We believe passionately about improving the lives of women. Being in the midst of our own individual perimenopausal journeys, it has become apparent that there is a significant lack of accessible information and widely available treatments for the problems associated with this important transitional stage of life. We are based in Oxford and offer face to face clinic appointments but also virtual appointments via zoom or telephone. We also offer blood tests in the clinic.


Contact info

4.8

Excellent

TrustScore 5 out of 5

100 reviews

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4.8

All reviews

(100)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Great personalised service!

Dr. Melanie was great - she was so patient with me. She is extremely knowledgeable yet willing to listen to my concerns, theories, and aspirations. She really inspired confidence in me and I highly recommend her to anyone looking for personalised and specialised hormone care.

13 December 2023
Rated 5 out of 5 stars

Excellent consultation

Excellent consultation. Felt listened to and understood and the physician was knowledgeable and careful, taking time to explain but not talking down to me. Much appreciated.

27 November 2023
Rated 5 out of 5 stars

Knowledgeable and compassionate

Extremely knowledgeable, wise and compassionate practitioners taking a holistic approach to my set of symptoms and offering good and clear advice on next steps. More of this support is needed for individuals who find themselves in my position!

12 September 2023
Rated 5 out of 5 stars

Professional, personal with up-to-date knowledge.

My visit to see Dr Hacking at the Oxford Hormone Clinic has been 100% satisfactory. We started off with a very friendly and personable meeting followed by a brilliant referral. Everything went well and now I am super-excited to finally be on the right path.

Accurate, up-to-date knowledge and a friendly, professional approach. Very quick to respond I was so grateful the clinic managed to get everything sorted in an extremely quick window of time. Thanks!

23 July 2023
Rated 2 out of 5 stars

This was pretty clearly just a money…

This was pretty clearly just a money making scheme. You pay your fee have a chat with a woman who is a Dr and you get what is obviously standard advice. I thought they would actually try to understand what was the best HRT for me but they just said carry on with what your GP has prescribed but you might want to up the dose. Testosterone was prescribed (which appears to be a standard response) for which a blood test is needed - I'm sure she said that she would send a letter saying I needed the blood test. When it came to it - I have to speak to my GP to arrange the blood test - since getting to see my GP is part of the problem it doesn't help to be told in order to get the medication I have to pay for (not on the NHS), I have to arrange a blood test through the NHS myself or pay another fee to have them do it. So despite paying for the medication I can't take it because I can't arrange the blood test. I wouldn't bother with this - just arrange an appointment with your GP and talk it through with them - if anything I felt more like part of sausage machine and received less individual attention with this clinic than I did with my GP. You can't interact with them at all everything is done through a portal where they post letters but you have no means of talking to them. There is no sense that this is in any way personal to me or a service.

23 June 2023
Unprompted review
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Reply from Oxford Hormone Clinic

Thanks for your review and sorry you feel you didn’t receive a good service. Unfortunately the doctors are practicing by NICE guidelines and a baseline and follow up blood test is required for testosterone prescriptions to make sure the dose is safe and you are not exposed to high testosterone levels. The doctors do provide personalised care by going through your medical history and making sure to give you the best option and sometimes patients are already on the best available treatment and so they suggest not to change. The doctors do write a personal consultation letter to you and you are provided with their personal email address to ask questions or bring up queries directly with them or failing that you can phone in and they will get back to you. Maybe the email went into spam? The portal is just a back up to keep all information together.
We also always post a copy to your GP with all recommendations and normally the GP’s are very helpful and willing to cooperate with our recommendations.
Kind regards, OHC

Rated 5 out of 5 stars

Outstanding

I was able to get an appointment very quickly which i had online and was very successful.
Dr Melanie Hacking was outstanding - Kind, Considerate, Caring, listened carefully to all my issues surrounding Menopause and is extremely knowledgeable. The support i have received following the initial appointment has also been excellent.
I highly recommend this clinic.

21 March 2023
Rated 5 out of 5 stars

Really great service, professional and personal

Really great response. It was easy to book and quickly able to get an appointment. Dr Hooper was fantastic, she really listened to me and took time to understand what I needed regarding my menopause symptoms. She gave clear advice and guidance and followed up my additional queries quickly and with a real kindness and empathy. I found the whole experience so helpful and ended a year of feeling frustrated with just being given a prescription which did not address the real problem. I now have a tailored prescription and feel I am on the path to regaining my old self.

13 March 2023
Rated 5 out of 5 stars

I am pleased I went to the Clinic

The professional and gentle approach of the doctor made me feel any question was relevant. At no point did I feel rushed or uncomfortable. I felt I could have told her anything and not felt judged or made to feel foolish. I had been hesitant to attend such a clinic at my age but quickly realised that it was still appropriate to seek medical assistance and am pleased that I did.

13 February 2023
Rated 5 out of 5 stars

Excellent zExperience!

This was my second attempt at private hormone treatment, with the first (which won’t be named) giving me the same advice as my GP. I was over the moon with the professionalism and knowledge of Dr Hacking. I left feeling valued, listened too and with a whole new HRT regime to try. I wouldn’t hesitate in recommending this fantastic clinic.

15 February 2023
Rated 5 out of 5 stars

a Total Joy

Hi! My video appointment with Dr Melanie Hacking was a joy. Hugely knowledgeable and reassuring getting right to the crux of the matter very quickly. She made me feel very looked after and in 'safe hands'. I also received super speedy replies to a couple of queries I had via email and she was just as reassuring.

I have already made recommendations to several of my friends who are trying to make up their mind around HRT or not.

1 February 2023

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