Own Up Reviews 391

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet personable approach, making interactions pleasant and informative. The customer service is frequently highlighted as excellent, with many people appreciating the personalized attention and clear communication. Consumers found the overall service to be efficient and easy, noting the quick response times and smooth user experience. However, some customers also noted that they received unwanted sales calls after providing their information, and a few felt that the company did not provide sufficient specific information, such as numbers, leading to disappointment.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently describe agents as... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the professionalism,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers appreciate the quick and efficient contact... See more

User experience

Users describe positive interactions with user experience. Many customers found the process easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was very helpful with all my questions. She is very knowledgeable and appreciated her help in getting me the information I needed. I felt like she was was honest with her answers and was genuin... See more

Rated 5 out of 5 stars

One stop shopping! I worked with Liv on my closing and it couldn’t have been easier. Who has time to riffle through and meet with multiple lenders. But for such a major purchase I wanted to make sure... See more

Rated 5 out of 5 stars

I filled out a few questions on their website and was in contact with William Boyce in minutes. With a phone call that was less than 20 minutes, he introduced me to a lender who was able to offer me a... See more

Rated 5 out of 5 stars

It was a very informative experience, and the fact that they don’t require an SSN is a huge plus. If you’re in the market for a home, I’d recommend checking out OwnUp before making a purchase. They... See more


Company details

  1. Mortgage Broker
  2. Alternative Financial Service
  3. Financial Consultant
  4. Mortgage Lender
  5. Non-Bank Financial Service

Written by the company

Own Up is a mortgage shopping website that exists to make sure you never overpay on your mortgage. Customers can compare multiple mortgage offers from top lenders and find a great deal. The average customer saves $28,000 over the life of their mortgage. Get your personalized mortgage offers. Say goodbye to hard credit checks and sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

391 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast and easy process, friendly service

I was surprised (in a good way) with how quickly I was able to fill out the application and get connected with a home advisor. I received a phone call after filling out the online form within minutes on a Sunday night! The person I spoke with was very knowledgeable, friendly, and easy to work with, as well. It was a great customer experience.

5 October 2025
Rated 5 out of 5 stars

Total Professionalism

Ms. Lockbaum was very professional and friendly on the initial phone call. She explained the process and just laid it out how things will go.
The application process was very simple and I have not been bombarded with phone calls from lenders. Something, Ms. Lockbaum told me at the beginning.

1 October 2025
Rated 5 out of 5 stars

Tammy was amazing

Tammy was amazing! She gave me clarity on a first time home owners loan. She was absolutely fantastic! She heard concerns and answered all my questions!

19 September 2025
Rated 5 out of 5 stars

Exceptional service

The representative took time to explain the process, listen to my concerns and comforted me during the process

17 September 2025
Rated 5 out of 5 stars

A positive experience

My whole experience was positive! William was super friendly, explained everything to me twice to make sure I didn't miss anything and I felt like he cared about getting me the loan.

16 September 2025
Rated 5 out of 5 stars

Excellent service! Top shelf!

Jenn was helpful and very, very knowledgeable! She broke everything down and explained everything to us! She’s top notch! And to top it off, they got me an exceptional rate!! I wished I’d known about Own-Up sooner! Excellent service 10 out of 5 Stars!

2 September 2025
Rated 5 out of 5 stars

Give OwnUp a try!

I had been seeing advertisements for OwnUp for awhile, and I finally decided to give them a try. I am glad I did. Leslie Rightmire was so pleasant to speak with. She listened to my concerns, and my wishes, and she was so patient and informative. Leslie was very knowledgeable about the whole process, and she helped me feel confident in taking the next steps.
Afterwards, Leslie even followed up with me, checking to see if I needed any more assistance.
I would definitely recommend OwnUp.

2 September 2025
Rated 5 out of 5 stars

William was very pleasant

William was very pleasant, and helpful with going over the information needed. Provided his number and requested of any further information or assistance that I may need. Is what every company needs is a William.

2 September 2025
Rated 1 out of 5 stars

Trash

This is trash. They just sell your info to any given mortgage broker willing to pay. It is not some platform where you get to shop options, etc.

26 August 2025
Unprompted review
Own Up logo

Reply from Own Up

Dear Bron,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Own Up did not meet your expectations. Our goal is to provide a personalized mortgage shopping experience by matching you with a lender best suited to your needs through our platform.

We’ve reached out via Trustpilot to gather more details about your experience, but we haven’t heard back yet. We suspect there may be a misunderstanding about how our platform works, and we’d love the opportunity to clarify and demonstrate the value we can provide. Please feel free to connect with us, and we’d be happy to arrange a consultation with one of our Home Advisors to ensure you can explore the options available to you.

We appreciate your input and are committed to making things right.

Best regards,
Own Up Customer Success Team

Rated 1 out of 5 stars

OwnUp Appears to be a Scam

I thought this website would give comparative information about potential lenders. Instead it just gives your information to random lenders nobody has every heard of and they contact you. Appears to be a total scam to get loan leads for lenders.

20 August 2025
Unprompted review
Own Up logo

Reply from Own Up

Dear Christina,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Own Up didn’t meet your expectations. At Own Up, we strive to provide transparent and personalized mortgage solutions through two distinct experiences. Our Lender Direct experience evaluates your needs and matches you with a top-tier lender best suited for your financing scenario. Alternatively, our Home Advisor experience involves a consultation with one of our expert advisors, who shops our network on your behalf to find an excellent lender tailored to your specific needs.

We take your concerns seriously and would like to learn more about your experience to ensure we can address it properly. We’ve reached out via Trustpilot’s platform to request additional details, and we’d be happy to connect you with a member of our Home Advisor team. We’re confident they can provide valuable guidance and support to meet your needs.

Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Best regards,
Own Up Customer Success Team

Rated 5 out of 5 stars

Highly recommend

It was a very informative experience, and the fact that they don’t require an SSN is a huge plus. If you’re in the market for a home, I’d recommend checking out OwnUp before making a purchase. They can help ensure you get the best possible deal, which is often one of the hardest parts of the home buying process. Even if you’re just doing research, their guidance can go a long way—especially since buying a home is such a major decision.

16 August 2025
Rated 5 out of 5 stars

WOW! Such a great experience

I heard about Own Up from an Instagram post. I decided to give it a try as I am buying a house. I filled out the inquiry form on the website and someone called me in 10 minutes. The process was really easy and I didn't have to spend 30 minutes filling out information online. William was very friendly, down to earth, relatable and helpful. He gave me some good tips to consider that no one ever told me even after owning a home for 4 years and being 6 months into a home search. Own Up recommended a great lender who not only made the application process super easy, but gave me the best interest rate I've seen so far. Would recommend Own Up to everyone buying a home.

14 August 2025
Rated 5 out of 5 stars

Jenn was friendly and polite

Jenn was friendly and polite. She asked all the right questions. However, she never made me feel rushed or somehow an inconvenience to her day. Jenn was a rockstar from start to finish.

6 August 2025
Rated 5 out of 5 stars

I am so happy I found ownup for helping…

I am so happy I found ownup for helping me find the best rate out there for my home financing. I heard about ownup through my instagram and I decided to give them a call. I am glad I did. I learned how ownup helps people in finding the best rate. They help you find the best lender according to your situation for the best possible rate. I also found out about programs that I didn’t even know existed. I was so lucky to talk to Jenn Nketia. She was so helpful and understood my situation and found the perfect lender who was best for my situation. She also told me about many programs that are available. You don’t get pressured into anything it’s like a friend to friend conversation. I am glad I found them and I am glad I met Jenn she is so nice and caring. I was able to get a very good rate and once I have a house to submit my offer I will put all my trust with Jenn and ownup. Thank you Jenn for all you do!! OWNUP she is a keeper!

4 August 2025

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