Absolutely shocking after sales experience from start to finish. I purchased a 2019 VW T6 BiTDI DSG Transporter from OVMS and within DAYS the vehicle developed steering issues... See more
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See what reviewers are saying
Coby was friendly, helpful and not pushy. We weren't sure what we wanted so we were given several keys and time to look around. We eventually chose a Navara and the purchase was simple, warranty expla... See more
Not had the car a year, 2 replacement engines and still broke down 3 times since!. Forced to have a warranty I didn't want or agree to, couldnt collect the car without it apparently, set up anyway wit... See more
Just picked up our Ford Ranger today and we are super happy! The whole process was seemless and the vehicle is fantastic. We only dealt with Coby who was extremely helpful, polite, respectful and pro... See more
Company details
Written by the company
We provide high quality new and used commercial vehicles. We offer pickups, trucks and commercial vans.
Contact info
United Kingdom
- ovms.co.uk
3.2
Average
43 reviews
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Below standards expected
The customer service after purchasing a vehicle with them has been horrendous. Emails have not been responded to whatsoever and the company seem to have no interest in overall customer satisfaction. If there is a problem you must expect to be ignored. Communication is everything and unfortunately my experience demonstrates a lack of customer centric culture.
1 March 2023
Unprompted review
Amazing service!
Andrew was brilliant! I would 100% recommend Otter Vale, thank you for finding me my dream truck!
9 April 2022
Unprompted review
Reply from Otter Vale Motor Services
This is great to hear, thank you Nia! We look forward to seeing you again, Many thanks, Luisa
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