I’ve had a genuinely excellent experience with OVHcloud. Their servers have been reliable, performance has been strong, and the pricing is very competitive compared with a lot of other hosti... See more
Location
Switch locationNew London House, New London House, EC3R 7LP London, England, GB
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Wow even their sales team suck! Trying to get some information about options advertised on their website as On Request. Firstly over a few weeks I've made many requests for a call back. No one calls.... See more
Company replied
Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits trip... See more
I've used AWS, GCP, OCI and other VPS solutions. The price OVH offered for Bare-Metal Server is unbeatable. Server was up and running within 15 minutes. I loved that they also provide rDNS for the IP... See more
Company replied
Company details
About OVHcloud - United Kingdom
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
New London House, New London House, EC3R 7LP, London, England, United Kingdom
3.3
Average
161 reviews
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AVOID OVH ARE A PLAGUE TO THE HOSTING…
AVOID OVH ARE A PLAGUE TO THE HOSTING INDUSTRY
do not trust them with any of your data, they simply do not care, they also continue to charge after you cancel service, when ive called them they state nothing they can do , called over a month ago to cancel as there panel had issues and couldnt cancel so i spoke to billing who arrange this there side, ive got a Call Recording or proof, but still they took money after ive got a phone call and was informed service was cancelled, have now raised a Un-authroised chargeback with my bank as this was not consented
31 March 2023
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Jason,
Following your request to our complaints department, we note on your customer account that the invoice you mention is the monthly renewal invoice which took place on April 1st, as no request to cancel these services was made before this date.
Unfortunately, in this case, we will not be able to legitimize and grant your request for cancellation and refund of these renewals.
You mention that you had a contact with our services two or three weeks ago regarding these services, but all exchanges with our customers are recorded, and we cannot find any contact with our customer service regarding this customer account.
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Have a nice day,
ViniL
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