My VPS keeps rebooting unexpectedly. OVH confirmed two host side outages, but for the other resets they simply told me to check my own logs and effectively closed the ticket. I’m left with an unsta... See more
Location
Switch locationOskar-Jäger-Straße 173 / K6, 50825 Köln, Ehrenfeld, DE
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See what reviewers are saying
Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS... See more
Company replied
Nice hosting provider with really good special offers! In the past i had mixed experience with OVH, but this seem to have changed in recent years. Their special offers (especially Kimsufi dedi... See more
Company replied
I'd like to provide feedback regarding OVH support with ticket CS11346355. I have made a mistake while ordering dedicated server and OVH support went for an extra mile to understand what exactly happe... See more
Company replied
Company details
About OVHcloud - Germany
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Oskar-Jäger-Straße 173 / K6, 50825, Köln, Ehrenfeld, Germany
2.6
Poor
56 reviews
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OVH support with ticket CS11346355
I'd like to provide feedback regarding OVH support with ticket CS11346355. I have made a mistake while ordering dedicated server and OVH support went for an extra mile to understand what exactly happened and provided me with quick reply to rectify my mistake. I've been using OVHcloud since 2018 and I value the opportunity to receive a quick and meaningful reply from their support.
22 July 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Vladimir,
Thank you for sharing your experience with our support team regarding CS11346355.
We are delighted to hear that our agents have been able to help you resolve your Dedicated Server situation quickly.
We particularly appreciate your loyalty to OVHcloud since 2018 and are pleased to see that our commitment to providing quality support meets your expectations.
We continue to work to improve our processes and communication to deliver an even smoother and more effective user experience.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Reply from OVHcloud - Germany
Hello,
Thank you for taking the time to share this very positive feedback and for choosing OVHcloud to host your services.
We do our best to respond to all our customers as quickly as possible.
I will pass on your comments to my colleague who has taken in charge your request.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
Why are we landing in the 48 hour order validation again in a timely urgent situation?
Edit: The issue was resolved in time, although multiple paths and multiple requests were needed.
--
This is about order number 225222001. We set up hosted exchange with you on Monday, with the surprise that our order needs 48 hours processing time. When we asked support, they told us that we absolutely had to set up exchange by Friday, as our old hosting contract expires at the weekend. The support agent on the phone explained to us that the 48-hour check only occurs the first time and not for subsequent orders.
With this confidence, we bought the necessary hosted exchange licenses on thursday (yesterday), trusting that the order would go through immediately. And we ended up in the 48 hour check again!!! We absolutely have to make the migration today (Friday 21.03.25) as our contract with the old hoster expires at the weekend. I have contacted telephone support twice today and chat support twice and they don't want to speed up the validation of our order. The fact that we were told that validation will not happen again for subsequent orders is being ignored.
If the validation can still be carried out today, I am happy to withdraw the rating. But if the order won't be processed today, our business will be impacted by that decision.
20 March 2025
Unprompted review
Reply from OVHcloud - Germany
Hello there !
We are sorry to read such feedback regarding the validation of your order.
At OVHcloud, we are constantly improving our services and billing system.
Order validations are part of the security tools available to ensure the proper delivery of services.
We are sorry that the verification delay may have delayed your configuration. It is recommended to start this type of configuration several days or even weeks before putting your services into production.
Our goal is not to have you remove the rating but to help you quickly install your Exchange services.
I see that your addresses are created and your tickets are currently resolved.
Feel free to respond to the ticket, if you have other requests.
Best regards,
Homefa S.
experiencing one of the worst support…
experiencing one of the worst support service with them, the entire company is desync. They close the ticket but the solution is not there. I cancelled all my contracts still they are charging my card and I can't delete my card from there as the system doesn't allow.
17 January 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Ahmad,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We are also improving our billing system to deliver a great user experience.
In order to delete a credit card from your customer account, you must no longer have any "active" services on it, as described in our guide: https://help.ovhcloud.com/csm/en-billing-manage-payment-methods?id=kb_article_view&sysparm_article=KB0042864
If you have any difficulties with this approach, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the different difficulties encountered, as well as the different exchanges with our services, I invite you to respond to the request for information that I have just sent you.
You can reply by sending me your OVHcloud account ID (xx12345-ovh) or your customer code "XXXX-XXXX-XX".
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Absolutely dismal support
Absolutely dismal support, even when premium Support is payed for. It takes days to get an answer and the provided answers where never actually helpful, but passiv aggressiv or deflecting. Chatting with live support and one will get redirected to the ticket system... Even for simple stuff like getting a quota increased, because the button on the page is broken.
Edit: about 30 minutes after writing this i finally got my tickets resolved, correcting from 1 to 3 stars.
16 January 2025
Unprompted review
Reply from OVHcloud - Germany
Hello Christoph,
I am very sorry to hear that your experience with our customer support team was not up to your expectations.
At OVHcloud, we are committed to offering a quality service to all our customers, and especially those who have subscribed to our premium support.
I apologize for the response times you've had and the quality of the responses you've received, because that's not the level of service we want to provide to our clients, and we're going to take steps to make sure that doesn't happen again in the future.
However, I am glad to hear that you have finally been able to resolve your tickets and I hope you have seen an improvement in our service since then.
We strive to cover the majority of common requests through our site and guides, but we understand that difficulties can sometimes arise.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Our support teams are available to answer any questions or concerns you may have via phone, ticket, Live Chat or social media.
Do not hesitate to contact us again if you need help or want to share more of your experiences with our customer support team.
Have a great day and thank you for your patience and trust in OVHcloud.
Best wishes,
Your OVHcloud advisor.
^LaiM
"downtime" doesn't count for broken hardware?
the physical hardware of our servers became faulty and did not respond. our servers were down for close to 72 hours.
We were unable to backup our data because everything basically got destroyed.
OVH offered us a 30% service credit (for one month) and sited we were only down for 1200 minutes, because technically they could ping the server, even though no one could connect.
We told them 2 days straight that there is an issue, until they finally checked and found out the hardware was faulty and unresponsive.
we are suppose to have a 100% service credit accordingly to their own literal rules SLA rules
but instead we get a measly 30% because they don't consider broken hardware as "downtime"
moving away from OVH as soon as possible.
30 October 2024
Unprompted review
Reply from OVHcloud - Germany
Hello Ralph,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Great Services and support.
8 July 2024
Unprompted review
Reply from OVHcloud - Germany
Hello Dmytro Vakuliuk,
Thank you for your kind feedback on Trustpilot.
We are absolutely delighted to read that you are satisfied with our service and support.
At OVHcloud, we are committed to continuously improving our service offering, including reducing request processing time, to offer you the best possible experience. Your opinion reflects our efforts and we are happy to know that you are satisfied with our efforts.
Your satisfaction is our top priority and we are committed to continue providing you with excellent service and quality support.
Thank you for placing your trust in us and for continuing to choose us as your service provider.
Best wishes,
The OVHcloud team
^LaiM
You cant refund when you dont like the services
There's no option for a refund.
I bought a server with personal plan, then upgraded it to pro to get SSH access to the server, and then when I realized there's no root access, I wanted to refund my services since they were useless to me.
There was no option for a refund after not even an hour after buying them. And you have to buy the plan for the whole year, so if you don't like it you lost 1 year worth of money.
Support pretends it doesn't see tickets.
12 June 2024
Unprompted review
Reply from OVHcloud - Germany
Hello Michal,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We strive to set up the refund during the withdrawal period as soon as possible, when the general conditions of service are met.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
Regarding your refund request, if you have a support ticket waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot.
Once I have received it, I can analyze the ticket waiting to be processed, and restart the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
Awful customer service
Awful customer service, chat doesnt work server crashes more times than ive ever experienced, they have no respect for you as a paying customer... keep away from OVH, a terrible experience. really awful
13 April 2024
Unprompted review
Reply from OVHcloud - Germany
Hi Shaun,
Thank you for taking the time to post this review. I'm very sorry to hear about this feedback.
Our support teams respond as quickly as possible to all requests sent to them.
They are available by phone or by ticket, via Livechat or social networks (Facebook and X).
If you have a request in progress or waiting to be processed, don't hesitate to send us your customer ID by return of the email I've just sent you via TrustPilot.
We will then be able to follow up with the department concerned.
Best regards,
Alexandre.L
Update 16/04 :
Thank your for the informations given by private message.
I see that your ticket was processed yesterday morning and a reply has been sent.
If you require any further assistance, do not hesitate to follow up this email sent to you yesterday.
My colleague will keep you informed as fast as possible.
Regards,
Alexandre.L
Not great, but not too bad
A rather problematic provider in terms of positioning DDoS protection. They clearly allocate to dedicated servers an overselled network. But in any case, the servers are quite stable and the ping is acceptable. Sometimes there are unknown problems with ping and it's 100% on the side of OVH. Support is quite slow.
Good documentation, flexible configuration of the dedicated server are obvious pluses for me. But it would be good to finally move to the standard of minimal 1Gbit network at all dedicated servers, as for me in the field of dedicated servers it should happen long time ago! And I would be happy to see 10Gbit servers at an adequate price.
The firewall is unfortunately disappointing, namely the limit of 20 rules. This is not enough when you really want to secure a large machine, also in the firewall you can not use port ranges for example (8000-8050).
DDoS protection is available, but it works strangely. Frequent throttling of pure traffic during a big attack, and you have to wait for a minute and a half for the connection to resume. Also TCP protection is obviously very weak, my router is often attacked, and 200k-350k TCP connections in a couple of seconds does not embarrass the traffic cleaning system of the OVH.
At the moment it is a solid three out of five, because of the problems above, and the lack of a competitor.
1 February 2023
Unprompted review
Reply from OVHcloud - Germany
Hello Maksym,
Thank you for taking the time to share your feedback on OVHcloud. We truly appreciate your honest evaluation and constructive comments. Your insights help us identify areas for improvement and ensure a better experience for all our users.
We are glad to hear that you find our servers stable with an acceptable ping, and we are committed to maintain and improve this level os service. Your acknowledgment of our good documentation and flexible server configuration is encouraging, and we'll continue to enhance these aspects to meet your expectations in the future.
We understand your concerns about the network allocation for dedicated servers and the speed of our support. We are actively reviewing these issues to address any unknown problems with ping and improve our support responsiveness. Also, your suggestion regarding the network speed and pricing is duly noted.
We apologize for any inconvenience caused by the limitations of our firewall, and we appreciate your feedback on the need for more rules and the ability to use port ranges. We are actively exploring ways to enhance our firewall capabilities to better meet the security requirements of our users.
Regarding the DDoS protection, we are taking your observations seriously and investigating the reported issues.
Your feedback is instrumental in our commitment to providing a high-quality service, and we are dedicated to earning your trust. If you have any further details or specific incidents you'd like to share, please feel free to contact us directly at help.ovhcloud.com or at X (@ovh_support_en).
Once again, thank you for your time and effort in sharing your thoughts with us. We look forward to implementing improvements based on your valuable feedback.
Have a great one,
VinL
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