Outlook Mail Reviews 2,613

No costumer service at all!
How in the world do I get in contact with someone wo can actually help me?
The self help part does not help me in any way and the chat support said 6 minutes of waiting time three days ago

Bloaty email service. Free version is very time consuming just to sign in with a browser. It seems like everyone else, they are attempting force use of their app by making use of a web browser for sign in as annoying and time consuming as possible. Just as difficult at times to sign off. I really do not need another app on my phone simply to check emails.

When logging out, after hitting log out command the screen either goes completely white or just returns to the inbox where you are still logged in.
When it goes white refreshing the page returns you to the inbox where you are still logged in. At times, I have literally wipe the browser of history and cookies to log out.

Once you are in, it's OK. But the sign in and log out process using a web browser is nothing short of painful.

Constantly get junk mail 15-30 everyday. Report them and block them , but still keep coming. Finally switched to Gmail, maybe get 2 or 3 junk mails a day now

It was great

As shitty as the company that created it.
If you wonder how bad Microsoft is as a company, how little it cares about it's clients/consumers, and how poorly designed, executed and implemented it's software is... just try to use outlook.office.com regularly (it's no longer called outlook.live.com, folks).
One start is a start too many.

While logging in to webmail, the website is always asking to verify my account using my other email, even if I always use the same PC, same browser, no cookies or other data were deleted. And after I verify the account, it keeps asking the same again and again!

They put advertisement links looking exactly as new email in the Inbox folder so often it happens I open those SPAM links which navigate to an external site, thinking I clicked on a new email.

Truly appalling app. It keeps login out and then takes me on a merry go round to my email supplier to login. Then wants an app password set up. Then spends a great deal of time setting thing up to say something went wrong. This has happened a few times now. In search of another email client.

what a crap microsoft update site. They update your computer whether you like it or not and you are left with sites that no longer work. I am referring to Outlook... all I get now is a message "Microsoft exchange data directory etc non local exception" My computer was working fine until the stupid update, you launch the trouble shooter and nothing helps. I hate microsoft.

I've been using hotmail/outlook ever since I started on the internet. That's about 24 years now.

The service used to be perfect.

But ever since they forced the app a few years ago, everything has been going wrong. I'm receiving tons and tons of spam and phishing. My account got hacked multiple times, regardless of all the annoying safety measures that don't work half the time. The kicker is that you need this "service" (more trouble than not) just to be able to log into your pc.

I'm a business owner and I can't log into my own damned pc that I bought with my own damned money because outlook is full of bugs.
Forcing me to get a new password, then claiming my new password is wrong, having to change it multiple times, still not working. Then locked out for 24h, are you guys on drugs? The whole thing is a joke.

This is costing me money, this is insane.

Maybe I should go for the overpriced apple ios instead, because it seems there is no service anymore nowadays.

Whomever is in charge of outlook - they're being paid too much.

I have been using outlook since the early 2000's. It has been reliable and secure for the entire time I have used it to my knowledge. There have been times when I had issues with Log in but they have been resolved and I have never been locked out of my account for very long. I recommend outlook for anyone looking for secure long term reliability.

I've had the same email address since day one. On October 31 I was locked out of my account because of "security concerns". I've gone through all of the steps to solve this issue multiple times, but the response is always, "You did not answer the questions to our satisfaction. Do YOU remember all of your previous passwords and recent email dialogs?

Interesting that they want to send a code to the email that I cannot access. The real security risk is that I cannot communicate with medical practitioners, relatives regarding important matters, OR receive phone messages which are routed through email - not to mention that all of my contacts are tied up in this account.

The issue has apparently become insoluble, even by my spouse who worked at MS for many years. It is unacceptable.

Understanding how to log into this email service seems be more difficult than understanding quantum physics. The many times it will not work it seems not even Einstein would be able to figure out what to do.

no matter how many time u report and block the spam mail. it will still go thru. no idea what is their blocking function for.

The worst app in the world. I hope it never existed. It is buggy, laggy, slow and awful.

Better for next time but did not get any more results

Complete and utter rubbish.I lost several accounts because of the garbage that that E-mail service is.
One got Hacked yet I couldn't get it back, the support didn't help at all.
The Second is even worst it was those morrons themselves that lock me out of my account!!! Despite giving them the secret questions and other informations they deemed that I "Wasn't likely to be the owner of the account", Seriously?
I'm still being bothered because of loosing that E-mail years later, your trash!
Just like your sofwares!!!
Never use this poor excuse of an E-mail!
You have many others free and reliable one like Protonmail for exemple that never bothered me.

Absolutely shocking. Forgot my password, the phone number they have registered for me I haven't had for years. Contacted them on live chat with no resolution, can't speak to a human and filled out multiple verification forms in which every time after about 30 seconds I get an email back saying I haven't given enough information. Really need to get into my email account which I have used for years as I have important emails regarding work etc and is really hindering my day to day life.

I don't understand why outlook is mandatory on my PC, i tried downloading the normal email app and they sent me to outlook, which is a nightmare (where do i start) It constantly logs out, i cannot count the number of times, currently it's not logging back in. Also very inconvenient especially because messages don't even load and this has been happening for months. This is the most annoying app ever. It should be taken off the market immediately!!

Microsoft has blatantly broken Outlook. I haven't been able to log into my account a half dozen times in the past week. And when I can log in their ads freeze my computer and make it run slower. After having Hotmail for decades it's time to get a new email.