Outlook Mail Reviews 2,613

I have had this problem for a few days. I have used a hotmail email to receive business emails from a particular inbox more than 5 years. I noticed a few days ago that I didn't receive any emails. It was odd because I receive a lot of enquiries. I sent myself a test email I noticed a problem. I contacted my web hosting company and all was working fine on their end. I have now had to change to gmail. Not ideal but at least I am not losing business. Other emails come through fine but just not my business ones. If there was a problem with my website, gmail emails wouldn’t work.
I have no rules set. They are not in the spam folder (it is always empty and I have not set any rules to do so).
I have tried to add them to Safelist and that doesn't work either. I have added multiple outlook or Hotmail emails to the website but they are disappearing into thin air. I am appalled! Whoever did this change has done a terrible job! Totally incompetent.
I have checked all settings on outlook.com and nothing seems to work.
Why is my spam folder always empty?
Why do some emails come through while others do not? I have reported this to outlook but let’s see if they can fix it. I have been on numerous forums and it looks like I’m not the only one effected.

Just AWFUL since the forced to the new outlook i cant send or receive emails some days, cant use classic which was fine.
Emailed support dozens of times no one ever replies, big tech aah...

OUTLOOK MAIL - simply the worst service provider ever produced - zero customer service - overly complicated - time for the USA Government to dismantle companies such as Microsoft and Google and introduce TRUE competition into the market place.
Overall Trustpilot rating of 1 star totally justified!

Outlook has got progressively worse over the 10 or so years I have been using it. the search function is pretty much unusable now. couple that with the read back function (read aloud) that has now been taken away, being dyslexic that function was invaluable to me, as I’m shore it is for many in my position. Now with spell check taking a paragraph to catch up, and the read back for the misspelt word I want to change being taken away, I may as well go and by a typewriter and a flock of carrier perigons. The only way I can get the function I want is to type the email I want to send in word, spellcheck, read back, then copy and paste in to Outlook.

Outlook gets bombarded with spam email that will never get blocked. Thousands upon thousands of messages a year that should be automatically filtered, blocked and deleted, this does not happen. You could spend the rest of your life complain to Microsoft and they would do nothing because they don't care. I've reminded them on countless occasions that I pay for my subscription but they are less than interested in using AI or applying some meaningful improvements to help their customers or are plagued with sexually inappropriate and endless con spam. Apparently the spammers pay to send from Outlook's server and Microsoft wants to keep this dishonest revenue. If you're thinking about swapping to Outlook, don't. It's appalling and refuses to help paying clients deal with unwanted spam.

Outlook recently redesigned their webpage and now I can't access my account from my safari webpage on my phone. Anytime I try to click sign-in nothing happens. I'm sorry but some people need to understand that if it ain't broke don't fix it but now you went and broke it.

For some reason after using my account for over 10 years they decided to require authentication using an old email that no longer exists so I can no longer access my account. Worst customer service I have ever experienced.

I agree with the thousands who hate the new Outlook. How can a big company make such a rotten and unpopular change? Throw it out, please, and tinker with the old version if you must, but better to leave it untouched.

Why would you create something that most customers do not want, let alone force to pay and use it? Going backwards with productivity and features...is money on their priority list while customer service is at the bottom? I am going to find alternate programs to replace all of Microsoft Office applications ASAP!

HOW CAN A MEGA CORP MAKE THIS CRAP?

I can't understand how bad the new Outlook is. Is there absolutely no one who works for Microsoft who cares about the Outlook Mail? i believe a one-man team could create a mail service 100x better. Even classic outlook was good, but somehow they found MANY ways to make it WAY worse. please just put a team on it, that can make it better...

I look after a family member’s affairs and their inbox is just a relentless stream of scams, so many must be about 80% at least. These are not spam or unsolicited emails but scams, Personally I use a totally different one and hardly get any as they get filtered and deleted by the company before they get to me so why can’t Hotmail do the same. They have been around for years so must have by now come up with something to stop them before they reach customers accounts.Absolutely 100% unacceptable.

I tried deleting old emails from 2023, but instead it keeps repeatedly deleting my recent emails even after recovering them from the deleted folder.

Recently losing emails and getting inundated with scammers spam in my inbox.. maybe time to move to another provider if these recent issues are not addressed

I can’t get access to my email. I’ve been dealing with this for almost a couple months and I have lot off a email from my company. My order auto pay companies I deal with it’s driving me crazy what’s going on and I can’t get hold with anybody if this not get fixed, I’m willing to follow a law soon Outlook because you suck and messing up my life

I can’t access my emails and I can’t get help with it or complain. Outlook please reply as I’ve been trying for several days now to sort it out. It is not a password issue and I do not know what is wrong.

On 30/4/25 I accessed my inbox on a PC in the library but I still can’t access it on my iPhone or my iPad.Could Microsoft please reply to let me know why this might be and what I can do about it.

Now I'm bring harassed by dozens of insurance and car warranty ads that go to my focused email box instead of other. The only way to stop it is to pay for premium. Outlook sucks.

I’ve been using my Hotmail account for 15 years and never had a problem until this recent update with Microsoft has incurred.

Going to main website & clicking the link to sign in just sends you to Marketing options I’ve been going in circles trying to navigate through to emails but it keeps insisting I need to sign in. I haven’t been able to get passed this point.

Signing in is a big problem and so is accessing emails. I’ve given up.
This service has just gotten worse.

Absolutely horrible layout of the website and there's no security to ensure that we aren't getting spam and marketing emails that we never asked for. I wonder how much of our data they've just sold off and said 'Meh they'll never know'.

The copilot AUTOMATIC engagement is crap and when you try to delete it, good luck. You have to go online with some AI or useful idiot from some foreign country that neither have any clue how to delete it, then after what seems like forever you finally give up because you dont have all frigging day for them to figure out how to delete it forever.........

Wanted a second email account for correspondence for my online business and chose outlook cos its microsoft so its gonna be ok right?
Absolute rubbish! Never had so many problems just getting my emails , various things happening randomly , doesnt recognise passwords then refuses the codes sent to my recovery email address etc etc just crap crap crap for days , how can microsoft be getting everything so wrong these days?!