Visit website

Outfox Energy Reviews

56,140

•

4.8

Energy Supplier

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 9,921 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional overall service and competitive rates. Customers frequently praise the staff and support team for being extremely helpful, polite, and exceptionally knowledgeable during their daily interactions. Many consumers point out that assistance is very prompt, with friendly advisors resolving complex issues quickly and efficiently. Though some reviewers experienced difficulties, people were occasionally dissatisfied with customer communications, mentioning that emails were ignored and went without a reply. A few customers also noted that handling house moves or specific contract changes could sometimes prove to be rather frustrating and poorly managed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising representatives for their... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful representatives who... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient communication... See more

Service

People report positive experiences with service, consistently praising the quick, efficient, and professional... See more

Customer communications

Customers had ambiguous experiences with customer communications. While some reviewers reported helpful... See more

Reviews shaping this summary

What a pleasure to speak to Mohammed regarding my renewal options for energy. how nice to talk to someone who has such a full knowledge of energy options. It is reassuring to know that I have been o... See more

Being new to EV tariffs I was concerned that I could not monitor off-peak consumption. I was worried that all my overnight charging was going to be billed at peak rate. I contacted Outfox Energy by em... See more

Bill inaccuracy. Had a Smart Meter fitted about a month ago and this was the first bill I had received after it being fitted. Unfortunately there was an error.... they had only charged the SC, not fo... See more

I sent a query to Outfix about getting a smart meter indoor monitor. Mona responded in a lot less than 24 hours resolving my query and with full and clear instructions- thank you so much for your posi... See more

Company details

Energy Supplier

About Outfox Energy

Written by the company

Welcome to Outfox Energy. We are a proud family-run business dedicated to providing our valued customers with the best in service and the cheapest fixed energy tariffs in the UK.

Since our launch in 2017, we have helped thousands of customers make savings on their energy costs thanks to our simple, fair, and transparent pricing philosophy.

By choosing Outfox Energy, you’re not just getting an energy supplier – you’re joining a community of satisfied customers who value affordability and exceptional service.

So why settle for anything less, make the switch to Outfox today and benefit from a better energy experience.

GET A QUOTE TODAY

Contact info

North Mills, Frog Island, LE3 5DL, Leicester, United Kingdom
0800 103 2702
hello@outfox.energy
outfox.energy

4.8

Excellent

56K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Fuse Energy

fuseenergy.com

4.8

(13K)

Home Energy

homeenergy.co.uk

4.1

(915)

Octopus Energy

octopus.energy

4.8

(879K)

E.ON Next Energy Ltd

eonnext.com

4.5

(235K)

So Energy

so.energy

4.5

(31K)

Ecotricity

www.ecotricity.co.uk

4.1

(7K)

EDF UK

www.edfenergy.com

4.8

(260K)

OVO

www.ovoenergy.com

4.7

(304K)

4.8

All reviews

(56,140)

9,911 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

2 days ago

Helpful customer service

I contacted customer service for support. The wait after my initial response was a few days but when my request was handed to Salma she sorted it by the next day with no problems.

27 September 2026

Unprompted review

2 days ago

Michael was hugely helpful and…

Michael was hugely helpful and supportive. Really good

28 September 2026

Unprompted review

2 days ago

Customer service team using the chat…

Customer service team using the chat function was really fast, knowledgeable and helpful. Really happy with how they support my account.

28 September 2026

Unprompted review

2 days ago

Requested a refund on my account

Requested a refund on my account, used chatline which was easy to use and was dealt and sorted profesionally and quickly. No issues at all.

28 September 2026

Unprompted review

2 days ago

Great service

My query was dealt with quickly and the service was very easy to use. very efficient. Thanks.

28 September 2026

Unprompted review

2 days ago

Sai was very helpful and resolved both…

Sai was very helpful and resolved both my queries instantly - what you want when you contact customer service - thanks Sai!

28 September 2026

Unprompted review

2 days ago

Jay was Extremely helpful and dealt all…

Jay was Extremely helpful and dealt all out queries. he could not be more helpful. Sadly we had to wait in the phone que for over an hour which we feel is totally unacceptable.

28 September 2026

Unprompted review

2 days ago

Speedy reply Very clear and concise by…

Speedy reply Very clear and concise by SAI

28 September 2026

Unprompted review

2 days ago

Polite and professional by Bunmi

28 September 2026

Unprompted review

2 days ago

Good service, good prices.

When I moved to Outfox it was because they offered good prices, but more importantly, good service. Some of the “big” suppliers would learn a lot from them regarding servicing the customer!

Been with them about 3-4 years now.

They always reply in a timely manner.

Sumayyah was polite,friendly and very helpful.
She answered all my questions clearly and positively.

28 September 2026

Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look