Firstly, I would like to say that the gazebo we purchased is of very good quality as well as being extremely beautiful. But, the delivery time was slow. The communication from outdoor iconic... See more
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Best price for quality product.Good communication with sales team.Only reason did not give five stars was it took longer to deliver than hoped for, but this may have been beyond their control.Otherwis... See more
Was initially sceptical about ordering this bed. But the whole process as easy and the communication from the courier was spot of with emails and tracking to the driver calling me 20mins before he a... See more
Company replied
Ordered a sauna, patiently waited 3 weeks with no updates, then when chased was informed that my sauna is in fact out of stock and order will be refunded. No refund so far. Company sits on your money... See more
Company details
Written by the company
Discover the potential of your outdoor space with Outdoor Iconic. We offer a wide range of premium outdoor living products, from garden furniture and saunas to hot tubs and outdoor structures. Whether you’re looking to create a relaxing retreat or a stylish space for entertaining, our products are designed to help you transform your garden into a vibrant, welcoming outdoor escape. Founded in 2023 by young entrepreneur Brandon Willshaw, we are a family-run, leading outdoor online retailer dedicated to bringing unbeatable prices directly to your doorstep. Our mission is to become the premier outdoor retailer in the UK, offering an extensive selection of high-quality products that enhance your outdoor living experience. We pride ourselves on reliable delivery across the UK, ensuring that your purchases arrive promptly and in excellent condition. Customer satisfaction is our top priority, and we strive to provide outstanding service at all times. Our knowledgeable team is committed to helping you find the perfect products to suit your individual needs and preferences, whether you’re looking for stylish garden furniture, luxurious hot tubs, or versatile outdoor structures. At Outdoor Iconic, we believe that your outdoor space should be a reflection of your lifestyle. We’re here to inspire and assist you in transforming your garden into a beautiful, functional space where you can relax, entertain, and make lasting memories.
Contact info
Unit 1-471, 39 Ludgate Hill, EC4M 7JN, London, United Kingdom
- 07480 067408
- sales@outdooriconic.com
- outdooriconic.com
3.5
Average
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
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Incredible care and attention
Incredible care and attention.
Outdoor Iconic took extra care and attention to make sure the lid for my ice bath fit perfectly. They managed my expectations regarding delivery timelines.
Overall incredibly satisfied.
3 June 2025
Reply from Outdoor Iconic
Hi Jordan,
Thank you so much for your fantastic review! We're thrilled to hear that you’re satisfied with the care and attention we put into ensuring your ice bath lid fit perfectly, and that we were able to manage your delivery expectations.
Your feedback means a lot to us, and we’re grateful for the opportunity to have helped. If you ever need anything else, don’t hesitate to get in touch.
Thanks again,
The Outdoor Iconic Team
Great Product and Excellent Price
Extremely fast delivery, great customer service and a superb product at a very competitive price price.
28 May 2025
Reply from Outdoor Iconic
Hi Peter,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with both the product and the service. We pride ourselves on fast delivery and providing high-quality products at great prices, so it's fantastic to know we met your expectations.
We truly appreciate your feedback and your support. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Outdoor Iconic
Very pleased with service and up to now…
Very pleased with service and up to now pleased with product
30 May 2025
Reply from Outdoor Iconic
Hi Stephen,
Thank you for taking the time to leave us a review! We're thrilled to hear that you're pleased with both our service and the product so far. If you have any questions or need further assistance in the future, please don’t hesitate to reach out.
We truly appreciate your support and look forward to continuing to serve you!
Best regards,
Outdoor Iconic
Excellent customer service
My order arrived very quickly and super pleased with my product
8 June 2025
Unprompted review
Reply from Outdoor Iconic
Thank you for your wonderful review! 😊 We're so happy to hear that your order arrived quickly and that you're pleased with your product. It’s always great to know our customers are satisfied. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Outdoor Iconic Team
Best regards,
The Outdoor Iconic Team
Great company, great team
The team were really responsive to my questions before purchase regarding shipping and were really helpful in arranging the correct tax invoice for purchase and delivery outside of UK. Bought a stock tank to make a cold plunge and the product was very high quality. Highly recommend this company and their customer service.
12 November 2024
Unprompted review
Reply from Outdoor Iconic
Thank you so much for your glowing review! 😊 We're thrilled to hear that you found our team responsive and helpful throughout your purchase process, especially with arranging the correct tax invoice and international delivery. It's fantastic to know that your stock tank for the cold plunge has met your expectations in terms of quality. We really appreciate your recommendation and look forward to serving you again in the future. Enjoy your cold plunge! 🌊🌿
Poor customer support and wrong colour sent.
Long wait for initial delivery.Shade ordered was as described, however it was the wrong colour. Following a reply from my email, I sent a photo of the shade. Photo reciept acknowledged but no response since.
Poor customer support and the wrong item sent.
29 April 2025
Reply from Outdoor Iconic
Hi Jane,
Thank you for your feedback, and we’re really sorry for the delay in communication and any confusion caused by the colour of the shade. We understand how frustrating that must have been.
Since your review, we’ve been in touch to explain the supplier’s clarification on the colour and have processed a refund as a gesture of goodwill. We’ve also updated our product listings to better reflect the colour description and are working to improve our response times.
We genuinely appreciate your patience and the chance to resolve this. If there’s anything more we can do, please don’t hesitate to reach out.
Kind regards,
The Outdoor Iconic Team
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