Pre-Departure Injury, Safety Concerns, and Lack of Documentation
If safety and passenger welfare are important to you, you may wish to consider other operators. Based on my experience, I was unable to obtain documentation regarding the vessel, the captain’s qualifications, or third-party liability insurance after an onboard injury. To my knowledge, no formal accident report was filed with the appropriate maritime authority.
Edit: 12/18/25
You are all not seeming to understand, but I'm sure you can consult someone who could explain this to you, so these unfortunate things do not happen again with your business.
The captain (master) of a vessel has a legal duty to report an accident to the appropriate maritime or port authority.
This obligation exists regardless of:
-Whether passengers were paying customers or guests
-Whether the captain believes a passenger was sober, intoxicated, at fault, or blameless
Passenger condition does not negate the reporting duty. A captain cannot decide unilaterally that an incident is “not reportable” based on personal judgment. That determination belongs to authorities, not the operator.
A commercial operator is expected to carry insurance precisely because accidents can and do occur during paid operations.
If an accident occurs during a paid trip, the operating company:
-Should provide its insurance information
-Cannot withhold it simply because it believes a passenger caused or contributed to the incident.
12/25/25
Still waiting for requested documents to no avail.
Reply from Outcage Sailing Yacht
Dear Justuh nahbahdee,
We regret to read another negative review and feel compelled to respond in order to refute the unfounded accusations you have made, providing an accurate account of the facts.
Boat and captain documentation:
Our company operates in full compliance with current regulations and all our boats are duly registered and insured, just as our skippers are qualified professionals with the necessary licences. We are always available to provide the documentation requested by the competent authorities, but we cannot share private or confidential documents with anyone who requests them, in accordance with privacy and data protection regulations.
Insurance:
Our boats and our guests are covered by insurance that complies with the standards required for the nautical sector. However, as with any insurance policy, there are limitations. In this specific case, the insurance cannot cover accidents caused by inappropriate behaviour or a state of serious mental or physical impairment, such as excessive alcohol consumption, which was confirmed by the voice messages sent by you and your partner that evening.
Safety and wellbeing:
The safety and wellbeing of our guests are always our priority. The decision not to allow you to continue the trip was made solely to ensure your safety and that of the other participants, considering your condition at the time of boarding. It was not an easy decision, but it was necessary to avoid further risks for you and the rest of the group.
Conclusion:
We understand that you may be disappointed by what happened, but we would like to remind you that the behaviour and physical and mental condition of our guests are essential to ensuring a peaceful and safe travel experience for everyone. We are sorry that your experience was not positive, but we cannot accept unfounded accusations that damage our reputation and our work.
Kind regards,
The Outcage Team