Ouredition Reviews 467

TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Design chair was as expected, well packaged and in good quality. The delivery time was longer than announced and news on that delay came late. Although they did announce delivery a month ahead and acc... See more

Company replied

Rated 5 out of 5 stars

Really great service! I bought a chair online and they delivered it a couple of days later. I had it sitting in a box for a month or more as my office space was not ready. I was then putting the chai... See more

Company replied

Rated 5 out of 5 stars

Next day delivery was indeed next day delivery. The chairs we bought were well wrapped and packed, it took me longer to unwrap than to construct the chairs. Although replicas it seems good enough qual... See more

Rated 2 out of 5 stars

Firstly I had to wait quite long for this chair. The delivery date was changed three times. When it arrived there was no assembly manual. The quality of the chair itself is questionable: the paint s... See more

Company replied

Company details

  1. Furniture Store

Written by the company

We are very happy to welcome you to OurEdition.com. OurEdition.com has been created for the love of furniture. We aim to help you find your dream interior.. Choose from our carefully selected collection and create the interior of your dreams. We buy our products straight from the supplier, so we can guarantee superior quality and quick delivery.


Contact info

4.0

Great

TrustScore 4 out of 5

467 reviews

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Rated 3 out of 5 stars

Shame for deliverance time

Nice chairs. Good price.

Pity you have to stay home all day for deliverance because their system is not so advanced they can size it down to two hours you can choose yourself like many other companies do.

9 April 2017
Unprompted review
Rated 5 out of 5 stars

Panton s chair white

Perfect chair so beautyfull and totally in love with it. I Will recemend furnaround.com as verry helpfull and trustfull! Fast shipping included!

2 January 2017
Unprompted review
Rated 2 out of 5 stars

Too early

Funny to ask for a rating when the ordered goods haven't even left your premises and the delivery date is moving forward and forward.....

18 December 2016
Unprompted review
Rated 4 out of 5 stars

Trustworthy company, they actually do what is promised!

We bought a repica Eames Lounge chair. We found out that there are numerous companies selling replica design furniture. We checked reviews beforehand and we read some worrying stories. Not with furnaround however, so we bought our chair there. And it proved to be the right choice. Beautiful chair, delivered on the exact proposed day, we were even allowed to pay after delivery. Excellent service, excellent experience. We can certainly recommend furnaround.com.

8 August 2016
Unprompted review
Rated 5 out of 5 stars

excellent

I bought 2 chairs but I had to return them because the colour did not match our interior. The quality of the chairs was very good.
Returning was easy; fast and professional.

8 August 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

I ordered 5 chairs to The Netherlands, customer service was excellent and the quality of the chairs is great. Will definitely buy again from them.
Thanks!

16 July 2016
Unprompted review
Rated 1 out of 5 stars

Little communication very slow delivery

I orderen April 20th, with their site stating delivery 4-6 weeks.

Now June 20th (8 weeks +) no delivery, expected in 9 days.

PS On their site the advertise with delivery of 2-4 weeks.

........

23 June 2016
Unprompted review
Ouredition logo

Reply from Ouredition

Hello Erwin,

Thank you for your feedback.

I am sorry to hear that you've had a bad experience with the delivery time of your order. We advertise with fast shipping for stock products. The estimated delivery time of your order, as mentioned on your order confirmation, was 6 weeks. We experienced a delay on the transportation overseas and we can see that this hasn't been communicated to you.

Our sincere apologies for this. We have sent you a compensation for the occurred situation by e-mail and hope that you are satisfied with our company and service in the end.

Sincerely yours,

Team

Rated 1 out of 5 stars

Bad quality, bad service, BAD EVERYTHING !!!

After i received a damaged chair, Furnaround offered to send me a new one.
Initially i was summoned to pay the chair. Of course i will not pay for a damaged chair.
The second chair i was being sent after 5 weeks was damaged as well. The rear seat cushion was broken out of the frame.
5 days after i received THE SECOND BROKEN chair i was informed that i had not paid the bill and extra costs were charged.
Furnaround: your service is absolute RUBBISH and not respectful to your customers. I will order my Eames DSW chairs at a company that will not make such a mess and irritate and disrespect their customers.

16 June 2016
Unprompted review
Ouredition logo

Reply from Ouredition

Beste Pascal,

Vervelend dat u zo'n vervelende ervaring heeft gehad met DHL.
Uiteraard willen wij dat de order zo snel en zo goed mogelijk bij u bezorgd wordt.
We gaan direct contact opnemen met onze account manager bij DHL om te kijken wat er fout is gegaan en waarom er niet aan de afspraken is gehouden.

Wat betreft u zending, ik ben nu in contact met DHL om deze alsnog zo snel mogelijk bij u te leveren.

Team
FJ

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