OTTY Sleep Reviews 10,999

Easy to order, fast delivery, extremely comfortable. Couldn’t be better.

STAFF: Always helpful and keen to make it smooth.
PRODUCT: Great quality mattress (natural) and frame (nordic).
OVERALL: recommended, much so

I have historically loved their products but this company's approach to returns is purposely contrived to be as difficult as possible. Had a painful and drawn out experience trying to make a return recently. Don't rely on or assume that you are going to be able to make a return when you buy. They'll do everything to make it as difficult as possible. Make 100% sure that you like the product first!

Just drama with incompetent OTTY’s delivery contractor, absolutely useless and not worthy of your time or money.
What a shit show before even getting a product through my door.
DO NOT bother with these scammers.

Very comfortable mattress - Delivered at time specified. I highly recommend OTTY Sleep

I recently placed an order with OTTY and, despite being a straightforward purchase, the experience has been unnecessarily stressful and time-consuming.
After payment was made, my order was held pending a "security verification." No explanation was given as to why this was required, nor was it mentioned at the point of sale. When I queried the process, I was asked to submit bank statement information via email — with no initial guidance on what specifically was needed or why, raising immediate data protection concerns on my part.
When I raised these concerns, rather than receiving a clear and reassuring explanation, I was met with a response that I found dismissive in both tone and content. It was only upon escalation to a more senior member of the team that a proper explanation was provided — at which point it emerged that the situation was further complicated by the fact that the payment had been made on my husband's card, a perfectly ordinary circumstance that your verification process appears entirely unprepared to handle.
The resolution offered required yet more of my time, with a callback requested after 4:00 pm to resolve what should have been a simple matter.
What should have been an exciting purchase — a new mattress — has instead been a drawn-out and frustrating experience. I would encourage OTTY to review both their verification communications and the training provided to their customer-facing team. Customers should not need to fight for basic clarity on data protection, nor should they be made to feel like suspects for making a legitimate purchase.

ITS A BIT HARD ALSO A FEW DAYS AFTER SLEEPING ON IT I AM WAKING UP WITH A HEADAKE STIL GETING IT AR E ANY CHEMICALS INIT THAT BAMBOO STAF? IDONT KNOW AND WHAT TO DO. I WISH I NEVER BAUGHT IT . ANDREAS NICOLAOU.

Although the first mattress wasn’t comfortable Otty arranged collection and delivered an alternative. The Otty custom service were very helpful but it is still difficult to access the firmness of a mattress without trying it.

Unfortunately after over 2 weeks of waiting for our mattress, it has still not arrived. Delivery company has lost it somewhere. Although customer service have been good in communication with us, we are still none the wiser as to when our order will arrive. Very disappointed so far.

Fantastic Pillow, very well made!

Easy to order. Delivery good although delayed by 7 days. Mattress living up to reviews.

The delivery of our items was booked and failed five times. The final three of those times we were told they were sure the delivery would go ahead. It was a very distressing time as we had no proper mattress to sleep on for several weeks.

Ordered on 26th Jan, and nearly 2 weeks later I hadn’t heard anything. When I rang up I was told that they are moving warehouses and didn’t know when it would be available but it would be soon. A few days later it did turn up but being kept in the loop would have been nice. Had to sleep on a single mattress for a few days so that wasn’t great. No compensation offered.

This is my third Mattress from Otty. Hands down one of the best mattresses I’ve ever had, and such an easy buying process. I’ve also bought a bed frame this time round & it’s incredibly well built & stylish. Don’t hesitate, just buy it & invest in your sleep.

Complications with delivery as last in line and arriving early. But when the mattress did arrive deliveries very helpful and obliging.
Mattress is great.

Hi please do not use Otty sleep. I am a blue light card holder and purchased 2 mattresses of them in 2021. Both have been causing back problems after only four years of purchase I spent a lot of money on them. This company promotes guarantees but this is all lies, I know they will try to get out of it. I'm just awaiting their answer before I put this company all over social media, and take them to small claims court as the mattress is not fit for purpose. PLEASE DO NOT USE OTTY

I purchased a Mattress & Base from Otty. I paid to have my old bed taken away only to find out they don't take the base. If I had known that at the time of purchase, I may not have gone ahead & that is probably why they didn't explain this on their website, and in their words "We don't mention what we don't do"
It took about 4 hours for us to build the base whilst trying to decipher poorly described & poorly diagramed instructions that can be very easily misconstrued. I cannot recommend anyone go through what we did. Must do better Otty, a bit of thinking ahead in terms of your customer experience would go a long way!

My husband only sleeps on these pillows, great product

Comfy and great for side sleepers

Great mattress very quick on delivery and would order again.