Ordering was easy.The notification of the mattress being handed over to the delivery people was prompt by the next day. However there was no communication by the deliver... See more
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Review summary
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Reviews shaping this summary
Almost everything was 5 star - but the guys came to take away our old mattress 2 days before the new one was delivered. We decided it was easier to go with this and sleep in the spare room for a coupl... See more
One week of sleeping on my new Otty mattress, after letting it ‘acclimatise’ for 4 days. The European Double fits my bed perfectly, no more stuffing the end with bolster cushions or having the sides d... See more
I bought my charcoal and bamboo mattress a few years back and it's been reasonable. This time I needed something a bit firmer as that one dipped in the middle after a year or two. I bought the ot... See more
Company replied
Company details
Written by the company
At OTTY Sleep, our mission is simple: to help people sleep better. We believe great sleep should be accessible to everyone, which is why we design high-quality mattresses and sleep products that combine innovative materials, comfort, and durability at a fair price. OTTY was created with a focus on performance and support. Our mattresses are engineered using advanced hybrid technology, combining supportive pocket springs with pressure-relieving foam layers to deliver comfort, breathability, and long-lasting support. Every product we create is carefully developed to improve sleep quality and help our customers wake up feeling refreshed. As a direct-to-consumer brand, we focus on delivering excellent value without compromising on quality. By selling online and working closely with our manufacturing partners, we’re able to keep costs down while maintaining strict quality standards. Customer experience is at the heart of everything we do. From helpful advice when choosing the right mattress to responsive after-sales support, our team works hard to ensure every customer has a positive experience with OTTY. Thousands of customers across the UK trust OTTY to help them get a better night’s sleep, and we’re proud to continue improving our products and service based on their feedback. Because at the end of the day, better sleep leads to better days.
OTTY Mattress – Premium Sleep, Designed in the UK
Written by the company
- 100-Night Trial – Try Risk-Free at Home
- Try it for 100 nights. Sleep on your OTTY mattress at home for up to 100 nights. If you don’t love it, we’ll collect it for free and give you a full refund — no questions asked.
- Fast & Professional Delivery
- We offer free delivery in 3–5 working days across the UK. In a hurry? Choose next-day delivery at checkout for a small additional fee.
- Delivery Made Easy – Voted Best Mattress by The Guardian 2025
- We don’t always buy into every review site, but Which? is a trusted, independent organisation known for rigorous, unbiased testing. They awarded the OTTY Original Hybrid their Best Buy Mattress 2021, and the Aura mattress earned the same title in 2022. And it's not just Which? — The Guardian also named OTTY the Best Mattress of 2025, reinforcing our commitment to comfort, quality, and value
10 Year Guarantee
OTTY is designed to provide great quality sleep for over 10 years!
Our mattress has been designed to last.
All components used in the production are made directly at our factory, ensuring highest quality control procedures can be kept at all times.
OTTY is guaranteed to last for 10 years and we will replace any product that doesn't.
Contact info
Unit 1, Nano Park, Pickering Street, LS12 2BJ, Leeds, United Kingdom
- 01133 202490
- hello@otty.com
- otty.com
3.8
Great
11K reviews
Replied to 79% of negative reviews
Typically replies within 1 week
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Very good quality mattress first time I…
Very good quality mattress first time I bought it and happy with that.
28 April 2026
Sent a physical letter hassling me to buy bed
I had a bed frame in my basket, didn’t complete check out as I wanted to review other options. Went another way, thought nothing of it but then received a physical letter from OTTY to my house asking me about buying a bed.
I have no memory of when I gave my address. Even if it is legitimate it is a very aggressive way of marketing that I really do not appreciate. Ironically, I chose against OTTY as I felt the description was a lot of marketing speak and not a lot of substance.
8 May 2026
Unprompted review
Reply from OTTY Sleep
Thank you for your feedback.
We are sorry to hear that you felt uncomfortable receiving marketing material from us. The letter would only have been sent using details entered during the checkout or account process, however we completely understand that receiving physical post after browsing online may not have been expected and may have felt intrusive.
Our intention is never to pressure customers, but simply to follow up with those who have shown interest in our products. We appreciate that this style of marketing is not for everyone, and your comments have been noted internally.
We are also sorry to hear that our product information did not give you the confidence you were looking for when comparing options. Customer feedback like this is genuinely valuable as we continue to review both our communication and customer experience.
Thank you again for taking the time to share your thoughts, and we wish you all the best with your new bed purchase.
OTTY
Excellent all round.
Delivered on time, old mattress removed for very reasonable sum, and new Original Hybrid supremely comfortable and competitively priced. Couldn't ask for more - thank you.
28 April 2026
I bought a memory foam pillow from this…
I bought a memory foam pillow from this company and I'm very happy with it.
12 May 2026
Unprompted review
Communication was very good
Communication was very good, and the delivery went smoothly and punctually. The mattress was ideal from our point of view and was both sturdy and comfortable.
27 April 2026
It’s really nice and I have no…
It’s really nice and I have no complaints apart from that it’s noisy/squeaky ..
27 February 2026
This is the third mattress we have…
This is the third mattress we have bought from you within 1year
Because the other two were so comfortable we bought another for a newly refurbished room.
The delivery was efficient and on time
27 April 2026
Average customer for "OTTY," I'm…
Average customer for "OTTY," I'm afraid, considering the price of these pillows and this being my second one purchased...
Very little communication via "OTTY" and then there's DPD. I shall say no more.
14 April 2026
great matress very firm like advertised
24 April 2026
Using unreliable delivery service have…
Using unreliable delivery service have yet ti receive my bed 3 hours past the delivery window, can’t actually speak to anyone at DX and I’ve sacrificed a day of work to sit in for this mattress
Edit: i appreciate the apology but no the mattress was not delivered. I cancelled the order as I was not contacted by yoruselves or DX to arrange another day for delivery
8 May 2026
Unprompted review
Reply from OTTY Sleep
Hi Mhairi,
We are very sorry to hear about your experience and completely understand your frustration, especially after taking time away from work to wait for the delivery.
Unfortunately, on this occasion the service provided by the courier did not meet the standard we expect, and we appreciate how disappointing and inconvenient it is when delivery windows are missed without clear communication or accessible support.
While DX manages the final delivery scheduling and driver communication, we fully understand that this reflects on us as the retailer and we sincerely apologise for the inconvenience caused.
We hope your mattress has now been delivered safely, and we truly appreciate your patience throughout the process.
OTTY
Got the pillows everyone has been…
Got the pillows everyone has been raving about. I say got them. Vague delivery dates and when I asked where they were I was given 2 x long tracking numbers that I had to manually enter into a tracking system instead of a link that I could click.
Maybe they were busy, I don’t know. But delivery soured the experience.
18 December 2025
I love my Otty mattress
I love my Otty mattress. It arrived in a very neat box and very quickly sprang back into shape once unpacked. It is very comfortable to sleep on and is good value. Also, easy to turn as not too heavy - a problem with a lot of good mattresses.
23 February 2026
So far so good
So far, so good. Delivery was lightening fast. It came in a small box but was very heavy. I knew from the weight that I was in for a quality mattress. I needed something form because I weigh 17 stone. It doesn't disappoint. No more back pain. It's very firm, yet soft.
22 April 2026
Best mattress ever.
Best mattress ever.
It does what it says firm!!
Delivery was faultless
Was made aware of the time date and I could track the delivery in real time
Would recommend OTTY to everyone
The quality
The price
The overall experience
Can’t fault a thing…
22 April 2026
I am finding the mattress very hot at…
I am finding the mattress very hot at night. It is comfortable but also has a strong smell as it is new.
21 April 2026
Reply from OTTY Sleep
Thank you for your feedback.
We are pleased to hear that you are finding the mattress comfortable, although we are sorry to hear that you are finding it warmer than expected.
As with many new foam mattresses, there can also be a temporary “new mattress” smell after unboxing. This is completely normal and should gradually fade over the first few days to weeks with regular ventilation and airflow.
We would also like to reassure you that if you remain unhappy with the mattress, you are still covered by our 100 Night Sleep Trial, allowing you time to properly test the mattress at home and arrange a return if it is not the right fit for you.
We appreciate your feedback and hope the mattress becomes more comfortable for you over the coming weeks.
OTTY
We ordered our mattress and got…
We ordered our mattress and got confirmation quickly about when it would arrive.
The delivery company were excellent.
Instructions for opening the mattress very clear. Straightforward.
Comfortable mattress. Good price.
21 April 2026
Delivery was a nightmare
Delivery was a nightmare, waited in all day for a mattress that didn't arrive, no explanation or apology from Otty or DX.
Customer service were unhelpful and rude, at this point I cancelled my order.
I would not recommend this company.
I can't leave feedback on the mattress as otherwise never materialised
20 April 2026
Reply from OTTY Sleep
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand your frustration after waiting in all day for a delivery that did not arrive.
Unfortunately, on this occasion the delivery process and communication from the courier fell well below the standard we expect. We are also disappointed to hear that you felt unsupported when contacting customer service, as this is never the level of service we aim to provide.
We understand why you chose to cancel your order and sincerely apologise for the inconvenience and disappointment caused throughout the process.
Your feedback has been noted internally and will be reviewed with both our customer service and delivery partners to help prevent similar experiences in future.
We wish you all the best moving forward.
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