Otter Spirit Reviews 63

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the gemstone bracelets, noting their beauty, craftsmanship, and the genuine nature of the stones. Many consumers highlight the exceptional customer service, describing the staff as kind, responsive, and helpful in addressing any concerns or issues. People also appreciate the company's mission to support otters, which adds to their positive perception. However, some customers reported issues with product durability, with a few bracelets breaking shortly after purchase. A small number of people also mentioned problems with receiving incorrect items or sizes, or experiencing delays in receiving their orders.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality, particularly praising the genuine... See more

Quality

Users describe positive interactions with quality. Many customers praise the exceptional quality of the... See more

Customer service

Clients share overwhelmingly positive opinions on customer service, frequently describing it as exceptional,... See more

Staff

People report positive experiences with staff, consistently describing them as sweet, kind, and helpful.... See more

Order

Reviewers highlight positive aspects of order. Customers consistently report great experiences with ordering... See more

Based on these reviews

Rated 5 out of 5 stars

UPDATE: Customer Service contacted me and “promptly” replaced ALL my bracelets and gave me an extra one/my birthday stone! Peridot. Absolutely awesome!!!! Thank you. Terrible! My hubby ordered 4 b... See more

Rated 5 out of 5 stars

I’m a huge fan of Otter Spirit and their gemstone bracelets and jewelry. The pieces are beautiful, high-quality, and feel truly special. I also love that they support otters and give back through thei... See more

Rated 5 out of 5 stars

The bracelets I ordered were lovely. I bought them as gifts, but ended up not sending the second so it ended up on my wrist. I was disappointed when it broke but when I contacted customer support the... See more

Rated 5 out of 5 stars

Otter Spirit is a wonderful company that makes high quality crystal jewelry and products. I have been lucky enough to collaborate with this company since 2024 and I have many pieces of jewelry that I... See more

Rated 5 out of 5 stars

I love Otter Spirit. I found the company after they reached out to me to collaborate, and they are wonderful to work with. Excellent customer service! The bracelets are lovely and the gem stones are g... See more

Rated 5 out of 5 stars

Otter Spirit has the most beautiful jewelry and even better customer service! I have bought from them maybe a dozen times and have had a few issues, none their fault, that they went over and beyond wh... See more

Rated 5 out of 5 stars

They offer discounts on an amount purchasing. They stand behind their product. I feel these gemstone/crystal bracelets are of a high quality. I love, love, love that they are supporting anim... See more

Rated 5 out of 5 stars

I absolutely love Otter Spirit! Every piece I’ve received is not only stunning in design but also carries a beautiful, grounding energy. The quality of the gemstones is exceptional, and you can feel... See more

Rated 5 out of 5 stars

This is my second time getting items from otter spirit and I absolutely love them. The jewelry last and stays in great condition with a perfect fit every time. Each item comes with care instructions a... See more

Rated 5 out of 5 stars

The quality of their gem stones are amazing. Their jewelry is beautiful and well made they automatically give you a 2 year warranty on all their jewelry without any additional cost. The shipping is fa... See more

Rated 5 out of 5 stars

This company!!!!🤩 I honestly have never experienced better customer service which is so encouraging because they’re a business that sells intentional products with true spiritual impact and so if ju... See more

Rated 5 out of 5 stars

Otter Spirit is a brand that genuinely cares about quality, energy, and customer experience. My own experience with their products and team has been absolutely wonderful, and I feel confiden... See more

Rated 5 out of 5 stars

I have two sets of bracelets which I have worn all of the time since I received them. I have also given bracelets to friends of mine. They are beautiful. The people at Otter Spirit are helpful and... See more

Rated 5 out of 5 stars

Have received a gift from this company and also have ordered as a gift for another. The quality of their products is high, their prices are reasonable, and their customer service is exceptional. I nee... See more

Rated 5 out of 5 stars

I absolutely love the quality, the packaging, and the feel good vibes. Every bracelet I have received has been quality and beautiful and fits just right. I absolutely love a company who gives back and... See more

Rated 5 out of 5 stars

I love Otter Spirit! I have recommended them to everyone who compliments me when I wear my bracelets (: & it’s been wonderful collaborating with them. Just great quality over all & such an amazing bra... See more

Rated 5 out of 5 stars

Ordered during the holiday crunch and experienced a few snags with certain bracelet's availability after my order was placed. Customer service notified me about this before the shipment launched so I... See more

Rated 5 out of 5 stars

I just received my bracelets and they arrived with care and thoughtfulness. The size that I picked fits beautifully. Thank you OtterSpirit for the most beautiful abundance bracelets — the energy, the... See more

Rated 5 out of 5 stars

I am always impressed with the quality of the products I have received from Otter Spirit. The quality of the stones is by far the best I have encountered and t he vibration from the various sets I hav... See more

Rated 5 out of 5 stars

Spirit Otter has beautiful jewelry, I've been waiting for quality beaded bracelets like these to come back into style!!!😀 70's Child✌️❤️

Rated 1 out of 5 stars

I fully paid for six gemstone bracelets and still haven’t received the correct items or proper sizes once I returned them. The company keeps apologizing but never delivers what was promised. Communica... See more

Rated 1 out of 5 stars

This company has repeatedly sent me spam emails despite me never signing up for them in the first place and I can only assume that they got my email by using a bot to scan my website. I have ask... See more

Rated 5 out of 5 stars

The bracelets are so beautiful - wonderful quality and energy. The team is so sweet and helpful. Shout out to Jen, whom I communicated with the most. Thank you for making the experience special... See more

Rated 5 out of 5 stars

I love otter spirit I think their products are beautiful and everybody has been so extremely helpful. I also love sharing their products on my YouTube channel.

Rated 5 out of 5 stars

Super cool brand. I especially loved the sphere gems they are creating. I had many options to choose from. It really helped me to find which gem I wanted to have. I heard that they are expanding thei... See more

Rated 5 out of 5 stars

From the moment you interact with their brand, you can feel the intention, integrity, and heart behind everything they do. Otter Spirit isn’t just a company—it’s a lifestyle rooted in authenticity,... See more

Rated 5 out of 5 stars

I love Otter Spirit. I love the stunning gemstone bracelets that I wear all the time and I love the people who run the company. I have nothing but good things to say about the whole Otter Spirit exper... See more

Rated 5 out of 5 stars

I have had nothing but great experiences with ordering and delivery. The products are top quality and when I did share insights with their team I got quick responses including being sent a replacemen... See more

Rated 5 out of 5 stars

The quality of the gemstones is amazing, and the customer service and accommodations were top notch. Incredibly polite and quick responses and willing to work with me on changing orders or requests. D... See more

Rated 5 out of 5 stars

Otter Spirit is an excellent place to buy your Crystal bracelets or jewelry. The quality it what’s expected and more. I would recommend to anyone wanting powerful bracelets.

Rated 5 out of 5 stars

Hi everyone, this is my first Trustpilot review. I felt compelled to sign up and leave it after my experience. I recently ordered six gemstone bracelets from Otter Spirit and I’m absolutely... See more

Rated 5 out of 5 stars

Otter Spirit has quality bracelets and exceptional customer service. There are deals sometimes so it makes shopping there even more appealing. I like that the company contributes towards sea otters' c... See more

Rated 5 out of 5 stars

Do you believe in magic? Sometimes it seems like there is more than what is seen that is energetically connecting us to spirit and earth and the feelings that we remember from our childhood that to... See more

Rated 5 out of 5 stars

The bracelets I received were beautiful and I wear them often. I highly recommend this company for thoughtful gifts!

Rated 5 out of 5 stars

I purchased two bracelets. When they arrived, they looked to be of really good quality, and the one was, but the other bracelet broke almost immediately. I had provided that review to the company to l... See more

Rated 5 out of 5 stars

First time ordering. Great quality and packaging of gemstone bracelets. One bracelet was left out in shipping. Immediate attention given and bracelet was sent priority. Customer service was beyond... See more

Rated 5 out of 5 stars

The bracelet quality is exceptional! The customer service, especially Jen Williams, went above and beyond! Super sweet and kind! I needed to exchange the bracelets to the larger size and she stayed i... See more

Rated 5 out of 5 stars

🤔I was looking for a reputable company to purchase some 2mm/4mm crystal bracelets from. I was letting a company be guided to me✨️. 🤔I did not want to purchase on impulse. I've purchased fake ones... See more

Rated 5 out of 5 stars

A beautiful product and good customer service. They reacted to my request for bigger bead size promptly. My new bracelets are just what I wanted. I would absolutely purchase from them again.

Rated 5 out of 5 stars

These bracelets are amazing. They feel good on my arm and have become a must for every day. I love the mini option as it fits better with my lifestyle. Plus supporting the otters is a big plus as some... See more


Company details

  1. Jewelry Store

Written by the company

Otter Spirit is a handcrafted gemstone jewelry brand that celebrates the beauty of natural crystals. Founded in Monterey, California, it is driven by a deep commitment to animal protection, donating a portion of its proceeds to ocean conservation nonprofits, including the Monterey Bay Aquarium.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

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Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Loved the sphere gems

Super cool brand. I especially loved the sphere gems they are creating. I had many options to choose from. It really helped me to find which gem I wanted to have. I heard that they are expanding their accessories as well. In couple of months there will be ring options. Which I probably will grab one that I resonate with.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

I have had nothing but great…

I have had nothing but great experiences with ordering and delivery. The products are top quality and when I did share insights with their team I got quick responses including being sent a replacement earring when I had difficulty with the latch.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

I love my otter spirit jewelry

This is my second time getting items from otter spirit and I absolutely love them. The jewelry last and stays in great condition with a perfect fit every time. Each item comes with care instructions and important information about each individual item as well

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Very Nice Service!

I love Otter Spirit! I have recommended them to everyone who compliments me when I wear my bracelets (: & it’s been wonderful collaborating with them. Just great quality over all & such an amazing brand. ❤️

27 October 2025
Unprompted review
Rated 5 out of 5 stars

I love Otter Spirit

I love Otter Spirit. I found the company after they reached out to me to collaborate, and they are wonderful to work with. Excellent customer service! The bracelets are lovely and the gem stones are genuine, which is wonderful. They have a gem for every purpose you can think of, in different forms (bracelets, necklaces, etc) and the collections are super cute. The fact Otter Spirit supports otters is just icing on the cake. Highly recommended!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

I love Otter Spirit

I love Otter Spirit. I love the stunning gemstone bracelets that I wear all the time and I love the people who run the company. I have nothing but good things to say about the whole Otter Spirit experience.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Review from a frequent flyer with Otter Spirit!

I have two sets of bracelets which I have worn all of the time since I received them. I have also given bracelets to friends of mine. They are beautiful.
The people at Otter Spirit are helpful and friendly. I love looking through the web site which is always tempting!
I am so pleased - nay, delighted - with Otter Spirit and their products and I have recommended to friends.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

The best of the best gemstone! 💎

I’m a huge fan of Otter Spirit and their gemstone bracelets and jewelry. The pieces are beautiful, high-quality, and feel truly special. I also love that they support otters and give back through their brand. Highly recommend investing in their jewelry — you won’t be disappointed!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces with powerful energy ✨

I absolutely love Otter Spirit! Every piece I’ve received is not only stunning in design but also carries a beautiful, grounding energy. The quality of the gemstones is exceptional, and you can feel the intention behind every item.
The team is incredibly kind, responsive, and thoughtful — it truly feels like they care about their community and the meaning behind their creations. I’ve shared their pieces with my own audience, and people resonate deeply with them.
Highly recommend Otter Spirit to anyone looking for meaningful, high-quality jewelry infused with purpose. 🦦💙

19 November 2025
Unprompted review
Rated 5 out of 5 stars

⭐ Otter Spirit – My Honest Review as a Brand Partner & Customer

Otter Spirit is a brand that genuinely cares about quality, energy, and customer experience.
My own experience with their products and team has been absolutely wonderful, and I feel confident recommending them to my audience on YouTube.

They’re not just selling bracelets, they’re selling emotional value, healing, and connection. And they’re doing it beautifully.

Shopping on their website is genuinely enjoyable. The layout is easy to navigate, the product pages are clean, and it’s simple to find details about each item.
This makes a world of difference for creators like me who want to direct our audience to something user-friendly.

I’m excited to continue working with them.

Jaime (AKA DCT-Divinely Canadian Tarot

19 November 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love the quality

I absolutely love the quality, the packaging, and the feel good vibes. Every bracelet I have received has been quality and beautiful and fits just right. I absolutely love a company who gives back and creates a quality product.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

The quality of their gem stones are…

The quality of their gem stones are amazing. Their jewelry is beautiful and well made they automatically give you a 2 year warranty on all their jewelry without any additional cost. The shipping is fast and on time. They truly where a pleasure to work with.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Otter Spirit is a wonderful company…

Otter Spirit is a wonderful company that makes high quality crystal jewelry and products. I have been lucky enough to collaborate with this company since 2024 and I have many pieces of jewelry that I love and wear frequently. I really enjoy how beautiful and versatile their monthly, zodiac, and chakra bracelet bundles are. They are truly a great value. The stones are incredibly grounding and are of amazing quality. I highly recommend everyone purchase their crystal jewelry through Otter Spirit.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

An Unforgettable Experience!

Hi everyone, this is my first Trustpilot review. I felt compelled to sign up and leave it after my experience.

I recently ordered six gemstone bracelets from Otter Spirit and I’m absolutely blown away by the quality. Each bracelet was beautifully made, full of clarity, colour, and craftsmanship that you just don’t see every day.

One of the bracelets unfortunately snapped not long after I received it - but the way customer support handled it was nothing short of exceptional. Jen, in particular, was incredible. She responded with genuine care, professionalism, and warmth, and immediately resolved the issue without any stress at all. It was the kind of customer service you don’t forget.

Otter Spirit truly went that extra step to make the whole experience memorable. You can feel the heart behind this family-owned business, and knowing that every purchase contributes to the conservation and wellbeing of wild sea otters makes supporting them even more meaningful.

Absolutely amazing products, incredible customer care, and a business with real soul. Thank you so much, Otter Spirit - you’ve earned a loyal customer for life.

KEEP UP THE GREAT WORK!!

18 November 2025
Rated 1 out of 5 stars

I fully paid for six gemstone bracelets…

I fully paid for six gemstone bracelets and still haven’t received the correct items or proper sizes once I returned them. The company keeps apologizing but never delivers what was promised. Communication is poor, and the process feels deceptive and drawn out. I just want the quality products I paid for, but this experience has been frustrating and unprofessional. I would not do business with them. Purchase products on 10-16-2025 until presence. Issue still unresolved. You dont know who you talking to. A man, A woman, A "AI bot. Or AI generated

16 October 2025
Unprompted review

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