Otovo France Reviews 955

TrustScore 4 out of 5

3.8

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Company details

  1. Solar Energy Company

Written by the company

Otovo France (précédemment In Sun We Trust) vous accompagne dans la concrétisation de votre projet d’installation solaire et vous aide à économiser jusqu’à 50% sur votre facture d’électricité. Otovo est le leader du solaire résidentiel en Europe avec plus de 15 000 installations solaires réalisées dans 13 pays. Le groupe propose des installations solaires et des batteries, en achat ou en location et une garantie unique de 10 à 20 ans qui vient s’ajouter à celle de l’installateur et du fabricant. L’histoire d’Otovo en France débute en 2014 sous le nom d’In Sun We Trust. En 2019, l’entreprise se rapproche du groupe européen Otovo. Elle en prend officiellement le nom en mai 2022. Avec Otovo, vous bénéficiez : D’une étude de rentabilité gratuite de votre projet ; De l’installation des panneaux solaires par un artisan RGE local trié sur le volet ; De la réalisation de vos démarches administratives ; De la meilleure garantie du marché et d’un SAV ultra-réactif. Otovo c’est aussi : ✔️ +15 000 installations réalisées 👷 +700 installateurs locaux 🌍 Dans 13 pays en Europe Rendez-vous sur otovo.fr pour obtenir une étude gratuite et sans engagement.


Contact info

3.8

Great

TrustScore 4 out of 5

955 reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

10 years of garantuee: how do i get this working?

We were very satisfied about the start with Otovo France. IT is running for two years now. We have some technical issues that needs attention from our installateur I-E-D Regusse, France. It is impossible until now to get them to repair. And it is impossible to get Otovo into action in this issue.
10 years garantuee does not work like this!
Help! It cost me loss of production, and to make it run it cost me to pay the technician i asked in the end to get it working.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not lie

Do not lie. An estimate is not available in 3 clics. Do not trust this site.

23 February 2024
Unprompted review
Otovo France logo

Reply from Otovo France

Good evening,

I can ensure you that you can get an estimate in just 3 clicks, even without having to leave your contact details. Maybe something went wrong on our website when you tried or on your Internet connexion.

On Otovo.fr, you enter your postal address and click on the little blue arrow. This is the first click.
You will then be taken to a page asking you to select the roof of your home. Normally, the red dot is already displayed on the correct roof, but if it isn't, you need to click on it. It's the 2nd click.
Then click on "next", this is the 3rd click.

This will take you to a page with an estimated price for your home. This price corresponds to our installer's price for the address you entered, for 7 or 8 panels. You can make more clicks to select more panels or to add a battery, for example.

If you're looking for a firm quotation rather than an estimate, we'll need to get back to you with a few other technical details of course. This way we can also tell you, depending on your energy bill the best number of panels for your. To do this, you can click a fourth time to leave your contact details.

I hope I have helped you,
Yours sincerely
Yoann d'Otovo

Bonjour,

Une estimation est bien disponible en 3 clics et sans avoir à laisser vos coordonnées.
Sur Otovo.fr, vous rentrez votre adresse postale et vous cliquez sur la petite flèche bleue. Il s'agit du premier clic.
Vous arrivez ensuite sur une page vous demandant de sélectionner la toiture de votre domicile. Normalement le point rouge s'affiche déjà sur la bonne toiture, si ce n'est pas le cas vous devez cliquer, il s'agit du deuxième clic.
Vous devez ensuite cliquer sur "suivant", il s'agit du 3e clic.
Vous arrivez alors sur une page avec une estimation tarifaire pour votre domicile. Ce prix correspond bien au tarif de notre installateur pour l'adresse que vous avez renseignée, pour 7 ou 8 panneaux. Vous pouvez en effet faire plus de clics pour sélectionner plus de panneaux ou pour ajouter une batterie par exemple.
Si c'est une offre ferme que vous souhaitez et non pas une estimation, il y a en effet d'autres détails techniques a récupérer de notre côté. Pour cela vous pouvez faire un 4e clic pour laisser vos coordonnées.

En espérant vous avoir aidé,
Bien cordialement,
Yoann d'Otovo

Rated 5 out of 5 stars

Very good services

Very good services. Professional and friendly in all their performances. Good system and easy to use
Even on a distance as we work international and are not permanent on French location.

16 April 2023
Otovo France logo

Reply from Otovo France

Hi Marjolein, thank you a lot for taking the time to write a review. We are an European company so we are used to work well using digital tools, I’m glad the experience was positive for you :)
I hope you are enjoying your solar energy!

Yoann from Otovo

Rated 5 out of 5 stars

Un Anglais en France

For an Englishman living in France this was a totally smooth experience from beginning to end.

Pour un Anglais vivant en France, ce fut une expérience totalement fluide du début à la fin

17 February 2023
Otovo France logo

Reply from Otovo France

Bonjour Monsieur,
Un grand merci pour votre retour positif sur notre service :-)
Bonne continuation, Laura d'Otovo

Rated 5 out of 5 stars

Otovo: Super experience all round!

Otovo is a very efficient and responsive company-- a real person answers all queries and manages the project from start to finish. Installation was even faster than promised and team was neat and tidy. I am extremely pleased with the service and the result-- thank you, Otovo!

8 October 2022
Rated 1 out of 5 stars

zéro feedback

Receved a prompt reply from otovo. I was informed i would be contacted by thier sales manager on monday. Today is tuesday and no call. Perhaps they ment, next monday. Seeing updated comments from new customers does not inspire confidence.
*******************
We signed a contract back in march 2022 with insunwetrust who has been purchased by Otovo. We signed a contract with them and sent all the documents required to proceed with the project via email in april 2022. Since then.....nothing! We reached out to our contact, he is on maternity leave until Jan 2023. We have sent 3 emails to the email address given on the voice mail....no reply. In principle the project should have been completed in august 2022. Today, nothing. I have downloaded the financial report and will try to contact the ceo directly, guessing his e-mail address.....it is a frustrating joke.

1 September 2022
Unprompted review
Otovo France logo

Reply from Otovo France

Hello Mr Hughes,
We're sincerely sorry about all of this.
As you said, your contact Sammy is on maternity leave until January 2023 and we had some troubles with his email address.
Leo, our sales manager, will contact you next Monday.
Again, we apologize for the inconvenience.
Laura, from the Otovo team

Rated 1 out of 5 stars

sur deux appareil MAC PC il a été…

sur deux appareil MAC PC il a été impossible d'installer l'application OTOVO alors que l'application enphase fonctionne à merveille

10 August 2022
Otovo France logo

Reply from Otovo France

Bonjour Monsieur,

L'application Otovo fonctionne seulement sur mobile (iPhone ou Android) et non sur ordinateur.
Pouvez-vous essayer de la télécharger sur un mobile ?
Si ça ne fonctionne pas, je vous invite à envoyer un mail à support(at)otovo.fr

A bientôt, Laura d'Otovo

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