UPDATE AFTER otoQ REPLY: OtoQ has not informed me about any errors on their side via email as they publicly claim. They ignored me for a month and only publicly reacted after I wrote public rev... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
AVOID the dealer otoQ-Drive365 in Greece - Scammer and dishonest !!! The car dealer has not/did not want to refunded the deposit for the deductible!!! I had to wait more than 3 months !!! and send... See more
Company replied
The company rented me a vehicle with a broken brake light. When I informed the representative upon return, his response was dismissive and unprofessional--he acknowledged the issue had not been fixe... See more
Company replied
Probably the worst car rental company I have ever encountered (in Bosnia). Rude man demanded more money on arrival for things that were not included when booking. Then refused to refund the money when... See more
Company replied
Company details
Written by the company
OtoQ Car Rental is a globally recognized franchise renowned for its commitment to the motto "On Time, On Quality." With a presence in over 20 countries, we boast a diverse and extensive fleet to cater to various customer needs. Our car rental philosophy revolves around providing convenient, reliable, and high-quality service to ensure customer satisfaction. At OtoQ, we prioritize punctuality and excellence in every aspect of our operations, earning us glowing reviews on Trustpilot. Our Trustpilot profile reflects our dedication to delivering exceptional experiences, earning the trust and loyalty of our valued customers worldwide.
Contact info
E street 11, 71601, Heraklion, Greece
- +302810296867
- marketing@otoq.rent
- otoq.rent
2.1
Poor
766 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 47% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chania Station
We rented a car for 10 days at Chania Station and had a great experience. The rental is a 3-minute walk from the airport (inside the terminal.The car we were given was in excellent condition and fairly new. The service was friendly and met our expectations. We highly recommend it.
29 July 2024
Unprompted review
Reply from otoQ
Dear Giacomo,
Thank you for your gracious words !
We are delighted to hear you enjoyed the OtoQ Chania service.
Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.
We look forward to serving you again soon !
Warm regards,
Perfect Car Rental in Creta
Great communication with Car Rental owners. Car was new branded and immediatly ready when we arrived at the airport. Super suggested for you trip in Creta.
26 July 2024
Unprompted review
Reply from otoQ
Dear Valentino,
Thank you for your wonderful review !
We are delighted to hear about your positive experience with Otoq.
We can not wait to see you at our second spot in Crete !
Thank you once again for your review and for being part of the OtoQ family !
Great service from Chania
Great service from Chania. They even dropped us back to the airport after we dropped the car off at the end of the trip! Only 7 mins walk away but still helpful when carrying luggage! Thank you
5 August 2024
Unprompted review
Reply from otoQ
Dear Chess,
Thank you for your great review !
At OtoQ, we work hard to offer high-quality service to every our guest.
We will make sure to share this feedback with Chania station's employees to give the the recognition that they do definitely deserve.
Warm regards !
Excelent Service and Smooth Process
Excelent Service and Smooth Process
I recently rented a car from OtoQ, and I couldn't be more satisfied with the experience. From the moment I made the reservation to the return of the vehicle, everything was seamless. The staff was incredibly professional, friendly, and efficient. The car was in great condition, and the whole process was straightforward and stress-free. I highly recommend OtoQ for anyone looking for a hassle-free car rental experience. Five stars all the way!
26 July 2024
Unprompted review
Reply from otoQ
Dear Jan-Eugen Le-page,
Thank you so much for taking the time to leave such a wonderful review !
We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards
A bunch of swindlers...
I'm writing to express my outrage at the underhanded tactics employed by the car rental company Otoq. Their policy of only waiting an hour before canceling a reservation is blatantly deceitful, especially given the frequent occurrence of flight delays.
On the day in question, a massive global IT failure caused widespread flight disruptions—circumstances entirely beyond our control. We arrived at the pickup location within an hour, yet no representative was present. Otoq's claim that we were late is simply false.
Adding insult to injury, Otoq made no effort to contact us about the delay. They even provided a wrong phone number, wasting our time further. When I finally reached them—just ten minutes past the deadline—I was told our car was rented to someone else, with no alternatives offered.
This is outright swindling and a disgraceful way to treat customers.
Furthermore, when confronted, Otoq deflects any wrongdoing by blaming their system for automatically canceling overdue bookings. This is a lame excuse for multiple failures that stem from an immoral, shortsighted company policy rather than any technical issue.
19 July 2024
Unprompted review
Reply from otoQ
Dear Nicholas,
We understand that your experience with Otoq has been unsatisfactory, and we sincerely apologize for any disappointment caused.
We value every piece of customer feedback we receive, and it is clear that we did not meet your expectations in this instance.
We have reviewed the details surrounding your concern about the situation. It appears there might have been a misunderstanding regarding the Terms and Conditions of the company.
We would like to clarify the pick-up procedure for you. We really hope this provides a clearer picture of the situation.
As is mentioned in the Terms and Conditions, Your reservation will be considered as NO-SHOW if you cannot be present on time at the station to pick up the vehicle without a prior notice. In this case a no-show fee may be applied.
Please note, that vehicle availability can be scarce during peak season due to high booking volumes. While customer delays may not be a problem during the low season when inventory is ample, the high demand of peak season often results in limited vehicle choices, making punctuality essential.
We understand how crucial it is for our customers to trust our services, and we genuinely regret any inconvenience caused.
We sincerely hope your next experience will be much better.
Thank you
GOOD SERVICE, NO PROBLEMS!
we found Mike at the airport of Chania, he gave us a very good car. We used it every day for 7 days, without problems. The last day we bring back the car, a rapid check and we was ready to fly.
10 July 2024
Unprompted review
Reply from otoQ
Dear Ernesto,
Thank you so much for your five-star review.
We are delighted to hear that you had a positive
experience with us at Otoq.
We look forward to welcoming you back to in the near future.
Horrible service
Horrible service, not a single accountability. I called their branch in Fort Lauderdale - the girl kept telling me to call Priceline, no matter how many time I told her I booked directly from your website. I even called oToQ on WhatsApp, Viber, Email and even their local branches. I have no idea why I booked through them waste of money and effort.
DO NOT DEAL WITH THEM!
Here are the details:
Airport: Fort Lauderdale-Hollywood International Airport
Dates for Rental: August 3rd - August 10th
Cost: $119.00
Stripe Receipt: 1188-6132
Payment Method: Visa - 8355
2 August 2024
Unprompted review
Reply from otoQ
Dear Asadbek,
Thank you for taking the time to share your experience.
We are sorry to hear that your recent experience was not up to your expectations.
We take all feedback seriously, and we appreciate your honest feedback.
Please kindly note, the reservation was not made directly from the Otoq web page.
The reservation was made via the broker Priceline. Therefore, all the modifications should be done in the assistance of the broker, since we are not allowed to interfere in a prepaid booking.
We are thankful for your feedback.
Very helpful staff and quick service
Very helpful staff and quick service
25 July 2024
Unprompted review
Reply from otoQ
Dear Rachel,
Thank you so much for taking the time to leave us a review.
We really appreciate your feedback about our service and staff and hope to see you again soon.
Nice and personal experience
Good prices and Mike was honest and helpful. He picked us up at Chania airport arrival at 1:30 AM and walked us to the car (4 minute walk).
22 July 2024
Unprompted review
Reply from otoQ
Dear Harpa,
Thank you for your review !
We are so glad to hear that the local supplier at Chania was friendly and helpful.
We hope you had a pleasant experience with us and we look forward to seeing you again soon.
Really bad. They try to charge you for everything
Miami airport. 31/07/24
We had a booking ref from VIP cars and we already had a price to be paid at the desk But when we arrived to the desk after waiting more that 2h (30 min to pick us up from the airport) the started to include extras that the said were obligatory to the point the initial agree amount on the reservation was 250 euros and they asked us to pay extra 800 euros.
So we left the place because it was a scam.
Really bad service
Please do not rent with this people
30 July 2024
Unprompted review
Reply from otoQ
Dear Miguel,
Thank you for taking the time to provide feedback on your experience with our company.
We are sincerely sorry to hear that you feel like you were overcharged for the service.
We strive to offer fair and competitive pricing, but we understand that perceptions can vary.
We regret not meeting your standards. We are always looking for ways to improve our services and your feedback is valuable to us.
We would like to learn more about your experience, so we can work to improve.
We kindly ask you to contact the Otoq customer service via ask.me@otoq.rent in order to investigate the specific situation further.
Thank you for your time.
internet reservation on otoq
I did not receive a refund after canceling my reservation through the website. The refund was supposed to be issued after 30 business days, it has been over 2 months and I have not received a refund.
30 July 2024
Unprompted review
Reply from otoQ
Dear Lukasz,
Thank you for taking the time to share your experience.
We are sorry to hear that the refund procedure in your case is taking a bit longer. We take all feedback seriously, and we appreciate your honest feedback.
The standard processing time for refunds is thirty business days.
The case will be investigated in collaboration with our logistics team, and we will subsequently clarify the situation.
Thank you again for your feedback and for choosing Otoq.
Easy, stress free and professional
We had a great, stress free experience renting a car in Chania for a week. Communication with Mike was excellent before our flight and during our stay in Crete. The process to get the car and give it back was quick and painless. We got a lift from the office to the terminal as well. Our deposit was returned to us the next day. I highly recommend this car rental company
29 July 2024
Unprompted review
Reply from otoQ
Dear Magdalena,
Thank you for the positive review !
We are delighted to hear that you had such a great experience.
We are especially pleased that you enjoyed the friendly staff and the service provided.
We would love to have you back soon !
Update on my previous experience and…
Update on my previous experience and the reply from oto q here on trustpilot. The company seems to leave an impression as they would care, but they don’t. Several weeks ago I messaged them as advised in their last reply on my previous rating. So far I’m still waiting and no sign from their side. Again better stay away.
5 May 2024
Unprompted review
Reply from otoQ
Dear Sara,
We sincerely apologize for the inconvenience caused by the delay in service.
We understand that unexpected service disruptions are frustrating.
Our team is committed to resolving this issue as quickly as possible and restoring your confidence in our service.
We are still investigating the issue with our supplier to determine the best course of action. We will keep you updated on our progress.
We appreciate your patience while we work through this. You can expect a response from us as soon as the process is complete.
Scam - Worst Car Rental Company
Scam! I paid for Sonata and got Nissan Sunny!!
And after several follow ups, they did nothing.
Worst customer service!
9 July 2024
Unprompted review
Reply from otoQ
Dear Mr. Murad,
We value your feedback and we are disappointed to learn that you were not satisfied with your recent experience.
We understand this is disappointing and are actively working to prevent similar issues in the future.
While unforeseen circumstances can occur, our team is dedicated to resolving issues promptly and effectively.
Please kindly note, we have worked closely with our supplier to find a solution, but unfortunately, the high volume of bookings during this peak season has made it impossible to secure a vehicle.
We are committed to improvement, and we hope your next experience will be much better.
We remain at your disposal for any further assistance
We were charged a $300 deposit and they won't return it
We were charged a $300. deposit at the time of pickup and told it would be refunded back to our card within a few business days of returning the car that was June 16, in Orlando FL, we have not received our refund as of July 28. I've called 4 times and texted once and was told I would be refunded and receive an email of confirmation, that hasn't happened. Such a bad business practice! Do what you say you will do.
7 June 2024
Unprompted review
Reply from otoQ
Dear Sharon,
Thank you for taking the time to give us a review.
Please kindly note, according to the Terms and Conditions of the Otoq, the deposit procedure may take 30-45 business days to be completed.
Please note that the time it takes for the deposit refund to appear on your statement depends on your bank's processing procedures.
Please contact us via email ask.me@otoq.rent in order to assist further on your request.
Thank you.
We had great experiences with OTOQ…
We had great experiences with OTOQ Rental company in Sarajevo.
Great and so kind people.
The lovely Lejla helped us with car and any questions that we had.
Recommend to everyone.
27 July 2024
Unprompted review
Reply from otoQ
Dear Badr,
Thank you so much for your five star review.
We are delighted to hear that you had a positive experience with us at Otoq.
Our professional and friendly staff is trying it's best to provide the exceptional service for all of our customers.
We hope you will visit us again soon.
Too many issues for a single rental....
Booked using DiscoverCars,
- The company chosen (otoQ) does not really exists, in reality it was RentalPlus, not clear where to take the shuttle and the driver didn't know the existence of that brand...
- Reached the rental point to discover we were in overbooking so they didn't have any car ready for us, already lots of people arguing and screaming....
- Waited at the rental to see if some cars was returned and fortunately (few people left without a car) they provided us a car (bigger that the original, no extra fees, good)
- Returned the car without any issue
- We paid more than what DiscoverCars reported! supposed to pay €115.88 (£97.93) at pick-up, otoQ told me there was something wrong but to do not worry, at the end I paid £138.98 (and already paid 49.71 to Discovercars)
Too many issues for a single rental....
13 July 2024
Unprompted review
Reply from otoQ
Dear Nadir,
We are disappointed to learn that you were not satisfied with your recent experience. Thank you for bringing this to our attention.
We value your feedback and will use it to improve our service for future customers.
Based on the information provided in your review, please kindly note Your rental was handled by our partner, 'Rental Plus', who operates in that location.
The pick up instructions should be provided to you by the broker, otherwise we advise all our customers to contact Otoq via email ask.me@otoq.rent or our WhatsApp emergency customer service for pick up instructions, directions and assistance.
Regrettably, due to the high season and high volume of bookings some issues and delays may occur. Please take into consideration the human factor and delays in aircraft arrivals happening daily.
Such unexpected circumstances might cause delays in the vehicle registration process.
As the station always tries to assist the customer with the best possible solutions, we are glad to hear that your reservation was honored.
In regards to the payment, since we would like to know more information about the payments requested from you locally, please kindly contact us via email address ask.me@otoq.rent in order to investigate this matter with the local supplier.
Thank you once again for you feedback.
The level of kindness and customer…
The level of kindness and customer service was unparalleled on our recent visit to Mike @ otoq car hire at Chania station. From waiting for our delayed flight, to intel on directions, restaurant’s, taxi’s bus’s, baggage. Above and beyond the call. 5* across the board..✊🏻❤️
21 July 2024
Unprompted review
Reply from otoQ
Dear Marky,
Thank you so much for your five star review !
We are delighted to hear that you had a positive
experience with us at Otoq.
We really hope you will visit us again soon.
it was a bad experience
it was a bad experience , especially when returning the car we were charged for an hour on return as for another rental day , even though we informed them in advancce and even though we paid for that day in advance
8 July 2024
Unprompted review
Reply from otoQ
Dear Moran,
Thank you for your feedback.
Please kindly note, according to the terms and conditions of the Otoq, after 60 minutes of the vehicle’s agreed return time, a full-day rate is charged plus the late return fee 25 euro.
Your rental agreement clearly states the payment of the originally booked amount of days. The local supplier did not apply an extra day charge to your reservation but only the late return fee of 25 euro.
Please note, upon receiving the vehicle, terms and conditions were provided to you. You confirmed your agreement to the terms and conditions by signing the rental agreement.
Thank you.
not recommended
Not so friendly personal,Charged me extra 100€ without letting me know before about service early in the morning and late in night..
Ask me to bring the car clean as is even that we on island vacation with sea involved,made videos and photos even under the car..
I would not recommend to take car from them…
Other million options at the airport
4 July 2024
Unprompted review
Reply from otoQ
Dear Guy,
Thank you for taking the time to write a review.
We appreciate your comments and regret to hear that you were disappointed with the value of our service.
Please kindly note, Otoq terms and conditions provides clear information in regards to the out of hours service.
Service out of business hours is available on request. Fees apply for either pick up, drop off or both. This specific service was clearly indicated in your confirmation voucher.
In regards to the vehicle cleanliness. We expect our vehicles to be returned in the same clean condition as when they were picked up by the customer.
Vehicles returned with stained interior or extremely dirty exterior that cannot be cleaned with normal/common washing, customers will be charged for minimum 30€ to 150€ for the special cleaning of the vehicle.
The above information is taken from the terms and conditions of the Otoq.
Please note, upon receiving the vehicle, terms and conditions were provided to you. You confirmed your agreement to the terms and conditions by signing the rental agreement.
Thank you.
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