otoQ Reviews 

Rented car from Amman airport Jordan, I checked the spare as it was flat, so they replaced it, lucky me as I had to use it on my trip. The main problem was when I returned the car a day late and was charged 25 JOD, no problems with that but the company employee advised I also received a 20 JOD speeding fine , he showed me some screen in Arabic , could have been anything so most likely a scam . He advised I must pay the fine in cash, and easier to pay the extra day of 25 JOD as well, so I paid him 45 JOD in cash ( had to go to nearby ATM on way to being dropped off at airport), but silly me did not get a receipt. The company then charged my credit card 25 JOD the day I returned the car 28 September as well as again on the 14 October , but this one was cancelled, I have communicated with both the person who I handed the money to as well as his office manager only to be advised the monies will be transferred back to me. When I hasten them for a update they start playing games and advise it is still being investigated. Stay clear of this company who scams you.

Rented a car in Amman, Jordan. The car rental process was simple and the car in good condition.

However, the customer service post rental has been very disappointing - because of this I would not recommend to others.

There was a small scratch the car - no problem, I was happy to pay the excess. However, the local representative refuses to send me the damage report, without which I cannot claim on my insurance. The local representative promises he will send ‘tomorrow’, blames other people or simply ignores my messages. Really poor service from the local representative. Avoid!

I rented from Tunis airport. I was more than skeptical when I made the decision to rent from them, due to the poor reviews of OtoQ here. However, the staff turned out to be excellent. Once we connected on WhatsApp, the communication had always been smooth and prompt, and the staff responsive. The car was good. The return was not perfect as they don’t have an office in the airport and the staff member to receive the car was late for about 45mins, causing me a bit of panic. However, the return only took 1 minute and my deposit was back in a day. Overall, I think despite the problems the company seem to have elsewhere, the Tunis Carthage Airport guys were quite good, and I will happily rent from them again.

Nice service and kind staffs. Very accurate and we are very well satisfied.

BEWARE. THIEVES. THE WORST. THEY DON'T RETURN DEPOSITS, THE DEPOSIT of 650!!!!!! THEY ROB YOU LIKE THAT. BE CAREFUL, FRAUD. OTOQ ATHENS. Like other people, we've been waiting for a refund since September 23rd, and nothing. They don't answer emails, the service was terrible even before this incident. They literally ruined our vacation.

I rented a car from OtoQ (Next Deal E.E.) through Carjet from 14 July to 21 July in Greece.

When collecting the car, they refused to accept American Express for the deposit, even though this was never mentioned anywhere during booking. Because of this, I had to use my debit card for a €1,400 deposit. The car was returned on time, in perfect condition, and the staff confirmed everything was fine.

After returning the car, the deposit was not refunded for nearly three months. I tried calling and emailing many times — most calls were ignored, and when someone finally answered, I was just told “it will be sorted soon,” with no explanation or timeline.

The lack of communication and transparency was unacceptable. Holding such a large amount of money for so long caused unnecessary stress and shows extremely poor management. Reading other customers’ reviews later, I saw that many others have faced the same issue with delayed refunds.

I finally received the deposit back yesterday, but this company’s behaviour was completely unprofessional.

Be very careful before booking with OtoQ / Next Deal E.E. Their terms are unclear, their customer service is almost impossible to reach, and their refund process is outrageously slow.

Extremely disappointed with OTOQ Car Rental. My flight was postponed, and I notified them 24 hours before the rental date through the DiscoverCars app, requesting to shorten my booking from 5 days to 3. The system wouldn’t let me modify it, so I had to cancel the booking entirely. Despite the early notice and the fact that I never used the car, OTOQ kept the full amount with no refund and no understanding at all. Totally unfair and unprofessional, be very careful before booking with this scammer.

Dear OtoQ Team,

I am writing to formally request a full refund for my prepaid reservation (Number: 9IJ5C4 / Voucher: 3298-0) at Tirana Airport, scheduled for pickup on 30/09/2025 at 18:30.

At pickup, your payment terminal refused my Visa credit card when attempting to block the €650 deposit. I confirmed in real-time with my bank manager that the card was fully functional and had more than sufficient credit. I subsequently used the card successfully in other locations in Albania.

Your staff instead offered a €150 insurance option to bypass the deposit, which I declined. Due to the failed deposit authorization through no fault of mine, I was unable to collect the car and canceled the reservation on the spot.

I request a full refund of the amount I paid in advance, as the service was not delivered. Please confirm the refund has been processed or let me know if you require any additional documentation.
Find attached the receipt from other rent car company that I used the same Visa credit card.

We had a great experience with OtoQ Car Rental! The staff was friendly, professional, and made everything very easy from start to finish. The car was clean, modern, and in perfect condition. Communication was clear, and extending our rental was handled quickly and without any hassle. Overall, excellent service and great value for money — highly recommended!

Everything went well ,very nice car we got a brand new 2025 Ford Kuga and the staff was very nice and helpfull

We had an excellent experience with OtoQ! The entire process — from booking to returning the car — was smooth and professional. The staff were incredibly friendly, helpful, and patient, explaining everything clearly and making sure we felt comfortable before starting our trip.

Our car was modern, clean, and in perfect condition, which made driving around Albania a real pleasure. Communication was easy, and we really appreciated their flexibility and efficiency.

Highly recommended for anyone looking for a reliable and trustworthy car rental company. We will definitely choose OtoQ again on our next visit!

Great Rental company , transparent fees , very polite staff.

I totally recommend it.

OtoQ in Tirana Airport have the best service. Everything was smoth and in a perfect way. A got a new Hyundai i20 with just a few kilometers on the clock. To have a full insurance by the company made us having stress free vocations.

Dear OtoQ,

It has now been over two months since you charged €900 to my card as a deposit, and despite multiple reminders, the amount has not been refunded. It was the 29th of July! This is unacceptable and a clear breach of contract. My booking was D010991988. Athens Airport.

If the full refund is not credited to my account, I will proceed to file an official police report and open a formal dispute with my bank. In addition, I will escalate the matter to the European Consumer Centre (ECC-Net) and take all necessary legal steps to recover the funds.
This is unacceptable, I'm just asking for my money!

Now way more than 30 business days have passed, what do I have to wait??
If you will give me back my money, I'm good in changing this review.

I had booked a car via carjet and provided by Otto q at rabat sale airport.they provided me with Dacia Logan.On voucher it was mentioned with 30 euros extra i will have SCDW wirh no deposit ,i availed still they charged 400 euros deposit.Rental return time was 9AM. First of all at exit from parking lot i was charged parking fee for 7 hours of parking in lot.i dint question and paid it.I stayed in city for 2 days and due to parking issues in Agdal rabat i prefered walks and hardly drove 40-50 kms on 2 days mainly to and from airport.when i came to return i waited till 9:10 AM and nobody was there to pickup car and my flight was getting late so i left car there where i had picked and left parking ticket in car driver gate pocket.Car was return with same fuel and same condition.i contacted on 2 numbers provided on car jet coucher and one number dint pickup and other said its casablanca number and they will update rabat for car pickup.i was there from 8:45 till 9:10. Later on they have put up a charge of 25 euros,10 for parking exit and 15 for cleaning.i have rented atleast in 5,6 countries including UK/US and even in morocco earlier with different companies and well aware of cleaning standard on returns infact this time car was rather clean on return but they still charged and exit fee without ticket is not 10 euros. I live in a european society where ethical and moral values and honesty is paramount. I would like to be provided me with ticket charge on exit of 100 dirhams plus a cleaning station reciept for cleaning of car of 15 euros .Such car companies malign image of a country and over all car rental sector where they try to Rob money of customer via these low tactics.

Great experience, fast service and full corporation, special thanks for Mr.Talal.

AVOID the dealer otoQ-Drive365 in Greece - Scammer and dishonest !!!
The car dealer has not/did not want to refunded the deposit for the deductible!!! I had to wait more than 3 months !!! and send numerous emails.
They didn’t want to refund it, even after several email requests and after I had already sent different (all) documents and they kept asking for more.
They are never reachable by phone and emails are only answered after weeks.

The company rented me a vehicle with a broken brake light. When I informed the representative upon return, his response was dismissive and unprofessional--he acknowledged the issue had not been fixed and simply laughed it off. This is not only unacceptable, but it also put my safety at risk. I could have been ticketed or even involved in an accident. When we returned the vehicle, the representative inspected and started cleaning it in our presence. At no point were we informed that vacuuming sand would incur an additional charge. Back from my trip and they charged $250.

Absolutely horrendous experience! Firstly we arrived and they told us to meet at a parking lot, not the office. When we arrived, they showed up with a completely different car, not even similar. I refused to accept it and took pictures of the car to ensure that we could cancel. The guy then told me that I took pictures of him and threatened to break my phone!!! I told him that he won’t touch my phone and then he threatened with the police!!! We said yes then let’s go to the police and he disappeared like a coward. These people are scammers and completely corrupt. DO NOT TRUST!!!
Addition!!! Otoq has know threatened me themselves stating that they will take legal action!! These people are scammers and threatening people, DO NOT TRUST!