I’d placed an order and 2 things were left off the list, and I contacted the company through WhatsApp and they were so helpful to be able to have me add the two items onto my order. Contact was made t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service. The company contacted me to give advice on what size to purchase. They kept me really well informed on my order. The order arrived very quickly. I would very highly recommen... See more
Company replied
This is my second order. To say I love this company is probably an understatement. Staff are great, super helpful and have a wealth of knowledge. Items purchased re exactly as described. Very happy... See more
Company replied
Spinning chair was exactly as described and delivery was very prompt. Used the "chat" facility on line when ordering and found customer rep extremely helpful and kind. Very happy boy with his new cha... See more
Company replied
Company details
- #1 of 12 best companies in Online Marketplace
- #3 of 8 best companies in Children's Toys Store
- #1 of 1 best companies in Educational Supply Store
- #10 of 37 best companies in Gift Shop
- #1 of 1 best companies in Toy Store
Written by the company
Otavo is more than a store; it's a community built on the power of sensory experiences. 🖐️👂👀👃👅 We believe every child deserves to explore and thrive, which is why we curate a selection of high-quality, multi-sensory toys and accessories. We're committed to providing families with accessible, Irish-sourced products, ensuring peace of mind and eliminating international shipping hassles. 🇮🇪 Your feedback is invaluable, and we're here to help you find the perfect fit for your child's unique needs. Our mission: to be your trusted partner in supporting your child's growth and development. 🌱
Contact info
Waterford, Ireland
- 0874766285
- hello@otavo.ie
- otavo.ie
4.9
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Otavo
Hi Denice,
Thank you so much for taking the time to leave us a review, we truly appreciate it.
So glad to hear everything arrived quickly, we try our hardest to get orders in customers hands as fast as possible.
We hope you get great use out of your recent purchases, please feel free to reach out to us anytime we are always happy to answer any questions customers might have.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Great company to deal with
Great company to deal with . Went above and beyond to be helpful . Will definitely purchase again ..
30 May 2024
Reply from Otavo
Hi Sarah
So glad to hear that your experience shopping with us was good. We try our best to always help customers in any way that we can.
We hope you get great use out of your recent purchases from us, and it was our pleasure helping you.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Second time shopper
Second time shopping from the store, brilliant spoke with Jack before buying as had a lot of questions and he was so much help. Everything arrived within a couple of days and was brilliant value.
Will be back soon for more chewables
25 May 2024
Reply from Otavo
Hi Michelle
So glad to hear that you had a pleasant shopping experience with us. I will let Jack know that you said such nice things about him :)
Thank you for shopping with us twice in the one month, it means a lot to us.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Aoife
Thank you so much for taking the time to leave us a review, it is greatly appreciated.
We hope you get great use out of your recent purchase, so far the feedback on them is brilliant.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Amazing Website and Products!
The website is amazing. It is very colourful and nice to look through. There is a nice selection of products with a great variety. The prices are really good, too and I was very happy with the items I received. Thank you!!!
24 September 2023
Reply from Otavo
Hi Luke
Thank you so much for taking the time to leave us such a nice review, it is greatly appreciated.
Thanks for all the compliments, we love to hear that customers enjoy shopping on our site (we actually are working on an update to the site, hopefully launch sometime later in the year).
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Jo
Thank you for taking the time to leave us a review of your recent purchase of Hushee Ear Defenders.
We are delighted to hear that you are liking the Hushee's and that you enjoyed your shopping experience with us.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Amazing Shopping Experience
I loved my first time shopping experience with otavo.ie
I contacted their customer service before shopping and got a response so fast which answered all my questions and gave me recommendations
The order process was so easy, and my order dispatched the same day and arrived the following day, how fast is that for service. Everything came beautifully packaged along with a thank you card for shopping with them, such a nice and personal touch
I will be back for more, my new fav Irish special needs shop.
27 April 2024
Reply from Otavo
Hi Jenny
Firstly thanks for taking the time to leave us such a lovely review, we greatly appreciate it, and welcome to Otavo, glad to have you as part of our customer family.
So glad to hear your experiences contact our customer service went well and that we were able to provide you with the information and service you needed. We try to help as much as is possible before, during and after a customers shopping experience with us.
Thanks again for the amazing review, and we see from your product reviews that you are loving your recent purchases, that makes us happy.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Thomas
Firstly thank you for taking the time to leave us a review, we love to hear from customers and their experiences with the products we stock and the service we provide.
Delighted to hear that you are loving the Ear Defenders you recently purchased from us, We love Hushee's and they are available is some brilliant colours.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Very stiff and hard to wear
Very stiff and hard to wear, to make matters worse, they were no help in isolating noise.
21 April 2024
Reply from Otavo
Hi Sana
Very sorry to hear that you have not had a great experience with the ear defenders you ordered. We will reach out to you privately to talk more about your experience.
Thank you so much for taking the time to leave a review, it is greatly appreciated.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Kate,
Thank you so much for taking the time to leave us a review and 5 stars, it is greatly appreciated.
Delighted to hear that everything arrived quickly for you. And we hope you get great use out of your recent purchases.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Great experience 👍
It was very prompt delivery. My little girl loved the presentation box and the little shredded paper and note. Overall it was a fab experience and we are already looking on the site to see what else we can buy.
5 May 2024
Reply from Otavo
Hi Geraldine,
Thank you so much for your kind words, lovely review and for taking the time to leave them.
We are delighted to hear everything arrived so fast, and that your daughter appreciated our very hard work on the box (we love to hear customers get as much fun out of the packaging as we do, its the simple things in life that bring the most happiness).
We love to hear that your experience shopping with us was good, and that you are already looking to shop with us again, we have some lovely new chewables from chewigem coming in this week so keep an eye out.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you and your daughter again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Got stacking rings and a number sorting…
Got stacking rings and a number sorting board for my two year old niece and she loved them. Spent hours playing with them, sorting shapes and numbers. They're a really clever design the more you look the more you see. Otavo were prompt in sending out the package. It arrived within days and was simply but well packaged. I was able to present the package as a gift once I removed the address sticker and sealing tape. The site is easy to navigate too. I will definitely recommend.
5 May 2024
Reply from Otavo
Hi Leona
Firstly thank you so much for taking the time to leave such a lovely review, we truly appreciate it, and love hearing our valued customers views and experiences.
Love hearing that your niece got hours of fun out of her presents, the Rainbow Tower & Playboard, both are beautiful educational and fun toys, and will be great toys to play with as she grows.
Thank you for your kind words about your shopping experience with us, glad to hear everything arrived so quickly.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
It was my Second order i placed
It was my Second order i placed, and i found my orders came very quickly. And the Children i bought the things for were delighted with them.
So thank you.
15 April 2024
Reply from Otavo
Hi Martina
Firstly thank you so much for taking the time to leave us such a lovely review. We love to see customers returning, and appreciate the custom.
Glad to hear that everything arrived so fast, and that the kids are enjoying the recent purchases.
We love the items you got... some of our personal favs.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Kathy,
Firstly thanks so much for leaving a review, it is truly appreciated, and we love to see customers returning, means so much to us.
Glad to hear everything arrived quickly, we hope you get great enjoyment and use out of your recent purchases.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Fantastic service and great products
Fantastic service and great products. So nice to deal with, and will definitely be back again...thanks so much.
5 April 2024
Reply from Otavo
Hi Lena,
So glad to hear your shopping experience with us was so good. We hope you get great use out of your recent purchases.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Excellent Products and Super Customer Service
The products purchased are excellent and are being put to great use. Processing of my order and delivery was super efficient. Thank you!
7 March 2024
Reply from Otavo
Hi Gillian,
Thank you so much for taking the time to leave us such a lovely review, we are delighted to hear that your recent purchases are getting great use 🥰
We try our best to get orders in customers hands as quickly as possible, usually within 48hrs.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Marina,
Firstly thank you so much for taking the time to leave us a review, we greatly appreciate it, and we are delighted to hear that everything arrived so quickly (we try to get orders in customers hands as fast as possible, usually within 24/48hrs).
We hope you get great use out of your recent purchases. We love the items you bought, and should provide hours of sensory aid.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
very quick delivery and very good…
very quick delivery and very good product. Good selection and easy to navigate site. I visited the Otavo.ie stall at the autism and disability fair in Athlone and was made feel very welcome.
18 March 2024
Reply from Otavo
Hi Emily,
Firstly thank you so much for your lovely review, and for taking the time to leave it.
It was great getting the opportunity to meet you in person at the recent Midwest Autism & Disability Resource Fair in Athlone. We hope you were able to get as much information as possible from all the exhibitors (these events are brilliant and a great way to network with services and businesses alike), hopefully we will see you again next year :)
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
The product I ordered came all…
The product I ordered came all together, nothing was broken.. It came the day they said it would be, thanks
1 March 2024
Reply from Otavo
Hi Joanne,
Glad to hear that everything arrived safely and on time, we hope you get great enjoyment out of your recent purchases.
Thank you for taking the time to leave us a review and thanks so much for choosing otavo.ie to shop with, we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Great selection of products that are…
Great selection of products that are reasonably priced and a great quality. Delivery was really quick will definitely order again
17 February 2024
Reply from Otavo
Hi Michelle,
Thank you for taking the time to leave us a review, it is truly appreciated.
Delighted to hear that everything arrived so quickly and that you enjoyed your recent shopping experience with us.
We are delighted that you were able to find what you were looking for on our site, and if there are things you are looking for and that we don't currently stock, please do reach out to us and we will try our best to source them for you.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.