This was my second purchase from Ostocare. I am still using the thigh bag daily, although, after 14 months it's get a little tired now. Obviously great quality, hence the second purchase and soon to b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Still waiting for item... Taking far to long... very dissapointing ...
Company replied
Excellent products and reasonably priced..Will order soon from this firm again and will highly recommend to others in Europe to also do so if you need these kind of products..
The products were just what I was looking for. The instructions for measuring were helpful. The wraps were the right size, a nice cool material and work well. The mesh wrap did not work for me, the ho... See more
Company details
Written by the company
Ostocare es una empreas especializada en soluciones para las personas con una ostomía ofreciendo productos adaptados a medida para que puedan retomar un estilo de vida saludable.
Contact info
C/ Martinez Villergas 49, 28027, Madrid, Spain
- 910 60 12 56
- info@ostocare.com
- ostocare.com
4.1
Great
933 reviews
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for item...
Still waiting for item...
Taking far to long... very dissapointing ...
2 April 2026
Reply from Ostocare
Dear Paul,
Glad to help here.
Please note your order is shipped from Spain and that transit time to New Zealand is around 2-3 weeks as indicated before placing the order.
You may track your order in the link below, it is currently at your destination as shown below and expected to be delivered by next week:
Presented for Border Agency assessment
08:19pm, 18 March 2026, Auckland, New Zealand
https://www.nzpost.co.nz/tools/tracking?trackid=LX543674710ES
In case of further doubt you may contact us on the priority link below:
https://wa.me/34910601256
Best Regards,
Good products, fair prices.
This was my second purchase from Ostocare. I am still using the thigh bag daily, although, after 14 months it's get a little tired now. Obviously great quality, hence the second purchase and soon to be a third.
15 March 2026
after a long wait i finally received…
after a long wait i finally received the parcel, it was worth the wait, the products are of very good quality, thank you for your business
13 August 2024
Unprompted review
It fit and was useful
11 July 2025
Great product
It did not take so long before I ordered it until I got it in the mail. It fits perfect.
12 February 2025
Great products that I find so useful
Great products that I find so useful, and really nice people to deal with.
10 December 2024
Great experience!
15 October 2024
I am very pleased with the product but…
I am very pleased with the product but the delivery took 4 working days instead of 24-24 h as is advertised on your web page.
19 July 2024
Very happy with product
16 May 2024
Good quality product
Order process was straight forward and delivery was very quick - the goods are of a good quality
18 April 2024
Great products
The products were just what I was looking for. The instructions for measuring were helpful. The wraps were the right size, a nice cool material and work well. The mesh wrap did not work for me, the hole in the wrap rubbed a hole in my bag causing a leak, but the other two wraps were exactly what I wanted.
15 September 2023
Muy satisfecho
Sorry I d’ont speak Spanish.
But I can say that all the sale is perfect:
Quality and comfort of the products
Speed of dispatch
Reasonable prices
I will order again.
I recommend your company.
20 February 2023
Easy to order
Easy to order. Prompt delivery. Helpful replies. Difficult (for me) to return goods.
31 January 2023
Reply from Ostocare
Estimado Cliente,
Lamentamos que no se haya tenido en cuenta la medida de su pedido y esperamos poder solucionárselo si se pone en contacto con nosotros.
Le recordamos que estamos disponibles a través de WhatsApp al teléfono siguiente: 910 60 12 56 o por correo: calidad@ostocare.com
Quedamos a la espera de sus noticias.
Equipo de Atención al Cliente
No habla Espanol
No habla Espanol. Good experience with Ostocare, but an English translation would be useful.😊
31 January 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.