osmaps.com Reviews 348

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, highlighting their excellence and suitability for various activities like walking and cycling. Many people also appreciate the efficient ordering process and the prompt, well-packaged delivery of their items. The flexibility of the online system and the option for waterproof maps are also frequently mentioned as positive aspects. However, some customers also noted that the website can be difficult to navigate, especially when trying to find specific products or locations. A few other people also felt that delivery services, particularly with certain carriers, were slow or resulted in lost orders. There were also occasional mentions of small inaccuracies in maps or issues with book images not matching the delivered edition.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Product

Reviewers mention positive feedback about product, highlighting its excellent quality and finish. Customers... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and efficient.... See more

Website

Customers had ambiguous experiences with the website, with some reviewers finding it easy to navigate and use... See more

User experience

People report ambiguous experiences with user experience, with many finding the website easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient and competant. The flexibility of this online system gives a new dimension to those of us who still prefer a paperwork map over tech. Top marks. It has certainly sorted out the dificul... See more

Company replied

Rated 5 out of 5 stars

Map was delivered on time, well packaged and its usual excellent quality. I downloaded it onto my app, unfortunately when I was planning my route when camping, the newly added one disappeared of my ap... See more

Company replied

Rated 5 out of 5 stars

Bought 2 paper maps. Website isn't the easiest to navigate when you know what you want, but don't let that put you off. Delivery was quick and trouble free (despite being evri). OS maps are excellent.... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website. Easy to purchase, and very quick delivery...what's not to like! Purchased our first ever laminated map so wasn't sure what to expect, but it's great it folds just like a pa... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

348 reviews

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Rated 5 out of 5 stars

product as expected

product as expected, delivery as expected. All good.

4 June 2026
osmaps.com logo

Reply from osmaps.com

Hello Paul, we're glad everything met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Came promptly and good map

The map came promptly, indeed earlier than predicted, despite you using EVRI :-o. It's great that delivery was FOC.

27 May 2026
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Reply from osmaps.com

We're so happy to hear your map arrived promptly and that you appreciate the free delivery! Thank you for your kind feedback.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great quality as always

3 June 2026
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Reply from osmaps.com

Hello Stuart, we love to hear positive feedback and take pride in knowing that we are delivering great products. We appreciate that you have chosen to shop with us and wish you a lovely day.

Rated 5 out of 5 stars

Easy to order

Easy to order. Arrived on time. Look good.

3 June 2026
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Reply from osmaps.com

Hello Jayne, we appreciate you taking the time to leave us an excellent review. We've worked hard on our puzzle book range and we're so happy that you're satisfied with your purchase. Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

Bought a framed map of the Helvellyn…

Bought a framed map of the Helvellyn walk we done years ago for my husband as an anniversary gift and was delighted with it. Excellent quality and finish and the small was a good size

26 May 2026
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Reply from osmaps.com

Hello Gillian, we are so pleased to hear you were delighted with the framed map for your husband's anniversary gift. This review made our day!

Rated 5 out of 5 stars

OS initially mixed up the reference…

OS initially mixed up the reference number of the map ordered but a phone call was quickly answered and a very helpful man solved the problem immediately

27 May 2026
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Reply from osmaps.com

We are glad our team could quickly resolve the issue with your map order. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Ease of use ( only hindered by my own…

Ease of use ( only hindered by my own lack of skills) very quick. Arrived earlier than quoted.

26 May 2026
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Reply from osmaps.com

Hello Helen, we're so glad you found our service easy to use and quick and that your custom-made map arrived earlier than quoted. We hope you enjoy using this and wish you a lovely day.

Rated 5 out of 5 stars

Super speedy delivery

Super speedy delivery of my custom map for a gift

3 June 2026
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Reply from osmaps.com

Hello Sarah, we appreciate you taking the time to leave us an excellent review. We've worked very hard on our custom-made maps and we're so happy that you're satisfied with your purchase. Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

Great little book

Great little book , arrived on time , just what I wanted

3 June 2026
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Reply from osmaps.com

Hello John, we appreciate you taking the time to leave us an excellent review. We've worked hard on our short walks guidebooks and we're so happy that you're satisfied with your purchase. Enjoy exploring Bristol and Bath area and have a lovely day!

Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate. Map arrived quickly.

27 May 2026
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Reply from osmaps.com

We are delighted you found our website easy to use and received your map quickly. We hope you enjoy exploring the Peak District, Dark Peak Area! Thank you for choosing us and we wish you a lovely day.

Rated 5 out of 5 stars

Very prompt service

Very prompt service

3 June 2026
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Reply from osmaps.com

We love to hear positive feedback and take pride in knowing that we are delivering great customer service.
We appreciate that you have chosen to shop with us and wish you a lovely day.

Rated 5 out of 5 stars

Easy to choose map type

Easy to choose map type, fast delivery.

27 May 2026
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Reply from osmaps.com

Hello Amanda, we're happy to hear you found our map selection easy and delivery fast. Thank you for your positive feedback and we wish you a lovely day!

Rated 5 out of 5 stars

Service from OSMaps great

Service from OSMaps great
Delivery was let down by Evri who delivered to the house next door

3 June 2026
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Reply from osmaps.com

We're glad you had great service with us. We regret the delivery issue and appreciate your feedback.

Rated 5 out of 5 stars
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Reply from osmaps.com

Hello Peter. We truly appreciate your continuous support and trust in us. We hope you enjoy using your new map and enjoy exploring Dartmoor! Thank you for choosing us and we wish you a lovely day.

Rated 5 out of 5 stars

REAL maps!

Speedy delivery. Proper maps, the essential, reliable and extensive mapping you need for exploring. Forget hard to interpret online maps with no proper detail, use the real deal from the OS. We are privileged to have such a facility in the UK.

3 June 2026
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Reply from osmaps.com

We truly appreciate your continuous support and trust in us. Your excellent review brightens our day and serves as a constant reminder of why we love what we do.

Rated 5 out of 5 stars

Really interesting book.

Really interesting book.
We have purchased this book as a gift for our granddaughter who is nearly nine and has just had her first experience of orienteering with the cubs.
Not had it yet, but I have had a look at it and think she will love it.
Good price, prompt delivery.

1 June 2026
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Reply from osmaps.com

Hello Paul, we are so glad to hear you found the book interesting and that it arrived promptly. We hope your granddaughter enjoys it and her new orienteering adventures! We appreciate that you have chosen to shop with us and wish you a lovely day.

Rated 5 out of 5 stars
osmaps.com logo

Reply from osmaps.com

We're happy to hear that your products arrived on time and were correct, we hope you enjoy using your new maps. We appreciate that you have chosen to shop with us and wish you a lovely day.

Rated 5 out of 5 stars

Great and endlessly flexible product

Very efficient and competant. The flexibility of this online system gives a new dimension to those of us who still prefer a paperwork map over tech. Top marks. It has certainly sorted out the dificult to know what to buy present for many of the walking people I know

26 May 2026
osmaps.com logo

Reply from osmaps.com

Hello Peter. We appreciate you taking the time to leave us an excellent review. We've worked very hard on our custom-made maps and we're so happy that you're satisfied with your purchase. It's wonderful to know we could help with your gift-giving needs! Thank you for your kind words.

Rated 4 out of 5 stars

Good service but delivered to wrong…

Good service but delivered to wrong house next door

3 June 2026
osmaps.com logo

Reply from osmaps.com

We appreciate your feedback and apologize for the delivery error. Please get in touch with us using the link below if you require any further assistance -

https://www.ordnancesurvey.co.uk/contact-us

Or you can call us on 03456 050505 Monday to Friday 08:00 -18:00.

Thank you and have a good rest of your day.

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