Oscillot Reviews 570

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, effective design, and aesthetic appeal, noting it successfully contains pets and blends well with existing fences. The ordering process is frequently described as easy, straightforward, and seamless, with many appreciating the clear online navigation and exceptional range of sizes. Reviewers also highlight the product's ease of installation, with many successfully setting it up themselves, and commend the helpful customer service for quickly resolving issues. However, some customers experienced issues with delivery, reporting delays, incorrect tracking numbers, or packages not arriving at all. A few others mentioned unexpected import taxes when ordering from certain regions and some found the ordering options for specific parts or quantities to be unclear.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its good quality, effectiveness, and ease of... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as well-made, sturdy, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers praising quick and prompt... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of installation and the... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, quite easy to install and much more aesthetic than other solutions on the market. Ours needed a bit of adaptation since the fence is not always leveled, has some horizontal boards which... See more

Company replied

Rated 5 out of 5 stars

Information on website was clear and easily understood. I went to my local installer, Cat Runs WA, and they helped with measuring to make sure I ordered the correct amount of Oscillot. The product... See more

Company replied

Rated 5 out of 5 stars

The process was really straightforward and explained in a friendly way. The instructions were easy to follow, and the package was beautifully prepared. Plus, it arrived sooner than I thought! I abso... See more

Company replied

Rated 5 out of 5 stars

We absolutely love the oscillating rollers. I’ve had netting before to keep my cats in my yard and hated it, cobwebs forming, debris getting caught in it.. The rollers blend into the fence and is bare... See more

Company replied


Company details

  1. Pet Supply Store
  2. Fence Supply Store
  3. Hardware Accessories Store
  4. Pet Store

Written by the company

Available in easy DIY Kits & suitable for most fence types, Oscillot® is the safe, effective, simple way to keep pet cats contained to their yards. This revolutionary cat containment system is designed for DIY installation to existing fences(at least 1.80 metres in height) including metal, timber, masonry, vinyl and composite fencing to keep pet cats safe and prevent them from roaming beyond the fence line. Oscillot® consists of a series of four-bladed aluminium Paddles designed for installation running consecutively the length of the fence line between Post Kits containing bearings. When a cat tries to jump and scale the fence, they place a paw on the paddle, which then spins; the cat cannot get traction and falls safely back to the ground. Oscillot® is fast-becoming the first choice for cat owners in Australia, and across the world, because there are no wires, no cages and no netting, it is cat friendly ,unobtrusive and can turn most fences into a cat proof fence, easily and cost effectively. Oscillot® is an ideal choice for cat owners wanting to keep their cat safely contained without compromising the aesthetics of their yard or fence.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

570 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

No refund after three weeks

Additional feedback: The refund for the packages has finally been processed, although the delay seems long since it took a month after receiving the return. Nevertheless, the interactions were satisfactory.

"I returned half of the delivery that was in excess. The delivery took place on April 25th. Still no news about the refund despite several emails sent.

"

several emails sent,""

9 April 2025
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Reply from Oscillot

Hello, thank you for your feedback. We apologise for the delay in processing your refund.

Please note that our team is currently reviewing the returned components to ensure all items have been received in good condition. This process is a standard part of our due diligence to maintain accuracy and transparency in our returns and refunds procedures.

We appreciate your patience. Your refund will be processed as soon as this review is complete.

Kind regards,
Team Oscillot

Rated 5 out of 5 stars

Attentive service

Although some items were missing in the first delivery the service staff was very friendly and responsive, sending us the missing parts free of charge within a couple of days. They even contacted us again to make sure that everything was ok.

24 February 2025
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Reply from Oscillot

Dear Britta,

Thank you so much for your kind feedback! We are glad to hear that our team was able to resolve the issue quickly and that you felt supported throughout the process. Please do not hesitate to reach out if you ever need anything else. We very much hope that you are happy with the system and it will serve you well for a long time :)

Rated 5 out of 5 stars

Great experience

Jenny was really helpful with my order when I had to make some changes to my order. The advice she gave was great and my order was processed really quickly and arrived within a few days.

4 April 2025
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Reply from Oscillot

Hi Dayle,
Thank you very much for your feedback! We are glad that we were able to help and that your order went smoothly. We truly appreciate your purchase and hope that Oscillot will serve you well for many years. Please do not hesitate to get in touch if you ever need assistance again.

Rated 5 out of 5 stars

items I bought were not to my liking I…

items I bought were not to my liking I may return them. I thought they were very difficult to use. This is the item that goes around the tree. I thought the design was poor. I can't figure it out.

7 April 2025
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Reply from Oscillot

Hi Douglas,

Thank you for your feedback.

We're sorry to hear about your experience. We are working with each and every customer individually, always ready to provide custom advice tailored for your particular situation. We would appreciate it if you sent us your tree photos and dimentions, so we can take a look and provide better advice on installation. We would be happy to walk you through the setup or assist in any other way we can.

We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Looking forward to hearing from you.

Team Oscillot

Rated 5 out of 5 stars

Super effective at keeping my cat from escaping!

It took a couple of tries for me to figure out the right configuration that my cat couldn’t make it over, but once I got it the rollers have been the best solution I’ve tried at keeping her from escaping my yard!

23 January 2025
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Reply from Oscillot

Hi Renee,
Thanks so much for sharing your experience! It can definitely take a bit of trial and error with our more determined feline friends. All fences are different, and in some cases, it takes a little adjusting to get the installation just right.

We are glad to hear that Oscillot has worked for your cat! Please do not hesitate to reach out if you ever have any questions - we are always happy to help.

Rated 5 out of 5 stars

It was easy to install

It was easy to order, the product arrived quickly in good condition and was easy to install. It looks good and matches the colour of the fence. Time will tell as to whether the cat is impressed!

25 March 2025
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Reply from Oscillot

Hi Jane,
Thank you for the feedback! We are glad to hear that the product was easy to install and that it blends in with your fence. We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Rated 1 out of 5 stars

Missing/damaged parts

I just received an order that had 3 damaged paddles. In my first order, I ordered 200' of the product. There was not enough of the plastic parts to install the entire paddles that I ordered. The company has still not sent the missing parts and the order was placed 2/20/2025, today is 4/2/2025. Very bad customer service. No way to get in touch with anyone except for email.

25 March 2025
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Reply from Oscillot

Dear Michelle,
Thank you for your feedback. We are sorry to hear about your experience and appreciate you taking the time to share your concerns. Please know that whenever our customers experience any difficulties or issues, we are always here and ready to help resolve them promptly.

After reviewing our correspondence, we can confirm that we requested specific information needed to verify the components in your order. Unfortunately, this information was not provided, which prevented us from confirming and dispatching the missing parts.

We remain committed to helping you and would be glad to assist further - just let us know once you have the details available.

Looking forward to hearing from you.

Team Oscillot

Rated 5 out of 5 stars

Great

Easy purchase, very fast shipping.

24 March 2025
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Reply from Oscillot

Dear Cindy,
Thanks so much for your feedback! We are happy to know the ordering process was smooth and that your order arrived quickly. If you ever need any assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Definite recommendation

Quick delivery. So far keeping my cats in.

15 January 2025
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Reply from Oscillot

Dear Sarina,
Thank you very much for your feedback. We are glad to hear that the system has worked well for your cat! We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Rated 5 out of 5 stars

Great product

Great product, excellent customer service (I ordered some parts I wouldn't need, and they contacted me to ask if I really needed them), and fast delivery.

18 March 2025
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Reply from Oscillot

Dear Christopher,
Thank you for your wonderful feedback! We are happy to know you had a great experience with our product, customer service, and delivery. We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Rated 5 out of 5 stars

This product works so well and worth every cent

This product works so well at keeping cats in and out of your property. Over 5 years and no issues at all :-) Highly Recommended

16 March 2025
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Reply from Oscillot

Hi Des,
Thanks a lot for your feedback! We are happy to hear that our product has consistently kept your property secure over the years. We truly appreciate you sharing your experience and trusting us for such a long time.

Rated 5 out of 5 stars

Cat paddles

Cat paddles, a great Idea for a neat and tidy look to your fence as I am in a retirement village. We have metal fencing and this was the best solution for us. the video on how it work was informative and made our decision easy. It was easy to book on line and the delivery was reasonably quick as they are in Qld and I am near Melbourne they seem easy to put on your fence with a bit of help. great instructions on line.

14 March 2025
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Reply from Oscillot

Hi Ann,
Thank you for your thoughtful review. It is great to know that our video and online instructions made the process easier for you. We truly appreciate your purchase and hope that Oscillot will serve you well for many years! If you ever need any assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

First class product

First class product. Great to see such quality

12 March 2025
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Reply from Oscillot

Dear Adam,
Thank you for your 5-star review! We are glad to hear that you are satisfied with the quality of our product. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

We brought this product to stop Possums

We brought this product to stop possums, it is solid and easy to fit and the possums don't like it.

12 March 2025
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Reply from Oscillot

Hi Phillip,
Thank you for your review! We are glad to hear that you found the system easy to install, and that it has been effective in deterring possums.

However, we would like to mention that Oscillot is not specifically designed or promoted as a solution to prevent raccoons, squirrels, rodents, or other small animals from walking along fence lines. While it may help in some cases, we do not guarantee or recommend it for this purpose. These animals are typically very agile and can find alternative routes using trees, roofs, pergolas, or sheds to enter and exit yards.

We appreciate your feedback and are happy to hear about your experience! Let us know if you need any further assistance.

Rated 5 out of 5 stars

Fantastic product

Fantastic product. Have tried everything to keep my cats safe in my garden but nothing worked until I installed the Iscillot fencing system. Its really easy to install & it blends in with the fence panels & most importantly it works. My houdini cats have not been able to escape over the fence anymore. My questions before I ordered were answered promptly & the delivery was quick. Really pleased & would recommend.

2 January 2025
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Reply from Oscillot

Hi Gail,
Thank you so much for your wonderful review! We are thrilled to hear that Oscillot has been the solution you have been looking for to keep your cats safe. Your recommendation means a lot to us!
If you ever need any further assistance, please feel free to reach out. Wishing you and your feline friends peace of mind and happy days in the garden!

Rated 4 out of 5 stars

We thought we had made a huge mistake…

We thought we had made a huge mistake in assuming that you were a Canadian company (with a Canadian internet address) - we started to receive e-mail saying we were to pay in USD and another that the package was coming from Hong Kong. That made us concerned that the product would be a disappointing Chinese product. Then it became clear by tracking the product that it was coming from the US. May I remind you that we are in an economic war with the US and we are being threatened with annexation by a deranged US 'president'. So we are sensitive about relations with the US. Then this latest e-mail arrived and said this product was made in Australia - one of our Commonwealth partners. That clarity would have been appreciated in earlier e-mail.
Now looking forward to getting the cat deterrent up on the fence....

10 March 2025
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Reply from Oscillot

Dear Janice,
Thank you for your feedback. We completely understand how important transparency is when it comes to ordering online. We are trying our best to ensure better clarity on our website.

We truly appreciate your purchase and hope that Oscillot will serve you well for many years! If you have any further questions or need assistance with setup, please do not hesitate to reach out.

Rated 5 out of 5 stars

Mounting the posts into brackets for a vinyl fence

Further notes to your engineering people: for a vinyl fence bracket installation, using a vice, I have had to open the angle of the bracket in order to screw the posts to the bracket due to inadequate clearance. I have been to all USA hardware suppliers and could not find a rachet to fit in the space. But it's all good. Needs a design change.

7 March 2025
Unprompted review
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Reply from Oscillot

Dear Carolyn,
Thank you for your feedback. We appreciate you taking the time to highlight this aspect of the installation process. It is great to hear that everything worked out in the end, and we will take your suggestion into consideration. If you need any further assistance, do not hesitate to reach out.

Rated 5 out of 5 stars

Easy to use

The web page was very informative, easy to order what you need with no drama.
Quick and easy, no complaints.

26 February 2025
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Reply from Oscillot

Dear Julie,
Thank you for your feedback! We are glad to hear that the ordering process was smooth. We truly appreciate your purchase and hope that Oscillot will serve you well for many years! If you ever need any assistance, feel free to reach out.

Rated 5 out of 5 stars

This is the second time I’ve purchased…

This is the second time I’ve purchased from Oscillot. It works wonders for keeping our cat inside the courtyard and blends seamlessly with our fence. Would absolutely recommend.

17 December 2024
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Reply from Oscillot

Dear Sarah,
Thank you for your continued trust in Oscillot! We are glad to hear that the system integrates well with your fence and provides a reliable solution for keeping your cat safe. Your recommendation means a lot, and we truly appreciate your support!

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