OscillotReviews 

574
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, effective design, and aesthetic appeal, noting it successfully contains pets and blends well with existing fences. The ordering process is frequently described as easy, straightforward, and seamless, with many appreciating the clear online navigation and exceptional range of sizes. Reviewers also highlight the product's ease of installation, with many successfully setting it up themselves, and commend the helpful customer service for quickly resolving issues. However, some customers experienced issues with delivery, reporting delays, incorrect tracking numbers, or packages not arriving at all. A few others mentioned unexpected import taxes when ordering from certain regions and some found the ordering options for specific parts or quantities to be unclear.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its good quality, effectiveness, and ease of... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as well-made, sturdy, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers praising quick and prompt... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of installation and the... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, quite easy to install and much more aesthetic than other solutions on the market. Ours needed a bit of adaptation since the fence is not always leveled, has some horizontal boards which... See more

Company replied

Rated 5 out of 5 stars

Information on website was clear and easily understood. I went to my local installer, Cat Runs WA, and they helped with measuring to make sure I ordered the correct amount of Oscillot. The product... See more

Company replied

Rated 5 out of 5 stars

The process was really straightforward and explained in a friendly way. The instructions were easy to follow, and the package was beautifully prepared. Plus, it arrived sooner than I thought! I abso... See more

Company replied

Rated 5 out of 5 stars

We absolutely love the oscillating rollers. I’ve had netting before to keep my cats in my yard and hated it, cobwebs forming, debris getting caught in it.. The rollers blend into the fence and is bare... See more

Company replied


Company details

  1. Pet Supply Store
  2. Fence Supply Store
  3. Hardware Accessories Store
  4. Pet Store

Written by the company

Available in easy DIY Kits & suitable for most fence types, Oscillot® is the safe, effective, simple way to keep pet cats contained to their yards. This revolutionary cat containment system is designed for DIY installation to existing fences(at least 1.80 metres in height) including metal, timber, masonry, vinyl and composite fencing to keep pet cats safe and prevent them from roaming beyond the fence line. Oscillot® consists of a series of four-bladed aluminium Paddles designed for installation running consecutively the length of the fence line between Post Kits containing bearings. When a cat tries to jump and scale the fence, they place a paw on the paddle, which then spins; the cat cannot get traction and falls safely back to the ground. Oscillot® is fast-becoming the first choice for cat owners in Australia, and across the world, because there are no wires, no cages and no netting, it is cat friendly ,unobtrusive and can turn most fences into a cat proof fence, easily and cost effectively. Oscillot® is an ideal choice for cat owners wanting to keep their cat safely contained without compromising the aesthetics of their yard or fence.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

574 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(574)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

product with care!

My order arrived in just a few days and by the way the packages look, you know the company hand picked the items and make sure everything is counted correctly before shipping out. Hope this would stop my cats jumping over the fence to visit my neighbord’s rooftop

9 September 2024
Oscillot logo

Reply from Oscillot

Dear Umi,
Thank you very much for your feedback. We are glad to hear that you are satisfied with the quality of the service :) We very much hope that Oscillot will work out for you eventually.

If you have any issues or questions, please do not hesitate to contact us at support@oscillotamerica.com. We will be glad to help.

Rated 5 out of 5 stars

So easy, affordable and practical

Delivered promptly, no issues. Everything you needed to install was supplied in the kit. I had a guy help install 60m in a day. Colours suit the fence. So EASY and practical. The cat is flumixt!!!

28 August 2024
Oscillot logo

Reply from Oscillot

Thank you so much, Tan! We really appreciate your feedback. We are glad to hear that you are satisfied with the system :)

Rated 4 out of 5 stars

The service was great

The service was great! All our questions were answered in a timely manner. When we needed additional components to complete the project, the staff was able to get them to us.

18 August 2024
Oscillot logo

Reply from Oscillot

Dear Kimberly,
Thank you very much for your feedback. We are glad to hear that you are satisfied with the quality of the service. We very much hope that you are happy with the system and it will serve you well for a long time :)

Rated 4 out of 5 stars

The wedsite was very helpful in that it…

The wedsite was very helpful in that it described the products well. We did have to ask how long the paddles were because we did not find them on the website. It would have been useful if measurements were given in English as well as metric, but we were able to convert.

20 August 2024
Oscillot logo

Reply from Oscillot

Dear Michael,
Thank you very much for your feedback. Please note that our US PDF Installation Guide has inches and feet metrics in it. Additionally, the dimensions of the paddles are listed in each kit Description section on the website when you scroll down the page.

We very much hope that you are happy with the system and that it will serve you well for a long time :)

Rated 3 out of 5 stars

Cat escapes

The idea is not bad and for two of our cats the oscillot system works. But our Houdini, for whom we bought the oscillot and spent a lot of money and time to install the fence, knows how to escape. He uses the little black posts between the rolls to hold himself and then jumps outside.
The company now sent me an idea, how to fix the problem. We gonna try this.

31 August 2024
Oscillot logo

Reply from Oscillot

Dear Rachel,
Thank you very much for your feedback. We are glad to hear that the system has worked for 2 of your cats! We understand that some cats can be incredibly agile, sometimes they can find new ways how to escape. In such cases we recommend covering all the possible gaps by all means. If your cat uses the posts, you can attach tall pieces of polycarbonate to cover up the gaps. I have sent you some examples of such extra cat-proofing via email. We would appreciate if you send us your fence photos, so we can take a look and provide better advice how to avoid escaping. We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Rated 5 out of 5 stars

Happy kitties

Have bought from Oscillot many times great product easy to install works well. Online ordering is super easy great communication along the way prompt delivery

29 May 2024
Rated 1 out of 5 stars

The product is good, but missing parts and poor service in posting them

The product is good, but service afterwards when you failed to send enough parts was very poor. It should not take 3 working days before you post the missing parts.

9 August 2024
Oscillot logo

Reply from Oscillot

Thank you very much for your feedback. We are glad to hear that you are satisfied with the quality of the system :)

As per our records, we received your inquiry and instantly started investigating the cause of the missing parts. We completed the investigation with DPD within 1 day, prepared the package and sent it out via Express service immediately. Unfortunately, we cannot control how fast the courier can deliver to you, but we hope the package reaches you within 2 business days without any delays.

We sincerely appreciate your purchase and hope that Oscillot will serve you well for a long time!

Rated 5 out of 5 stars

Excellent service

Had a couple of issues with some parts not included in the initial delivery.
Contacted Oscillot, but no issues having them sent out again.

23 May 2024
Rated 5 out of 5 stars

Easy to navigate the website

The website was easy to use and allowed us to calculate how many sets / metres we would need. Having the installation instructions available too also allowed us to know what was involved.
Actual installation went well and it's so far so good for our escape artist cat!

22 July 2024
Rated 5 out of 5 stars

web syt

ordering from da websyt miz soopa eezee, shiping waz prompt, but the delivery company, Allied Express iz crap, do not deliver wen promised, drivers are rude and could not give a krap

19 July 2024
Rated 5 out of 5 stars

Extremely happy.

I am very happy with the quality of this product. The materials seem extremely durable and it was fast and easy to install.
The delivery was quicker than i expected too which was a bonus.

9 May 2024
Rated 3 out of 5 stars

Product it self was awesome

Product it self was awesome. Only down wall was the huge delay in receiving the product. I understand there are faults in manufacturing but I feel there could have been better communication with the delay. I only found out about the manufacturing delays after I inquired why I hadn't received my product.

6 May 2024
Oscillot logo

Reply from Oscillot

Thank you very much for your feedback. We looked into your order and we noticed that you went through the pre-order procedure on our website where there was a warning under the product that we were out of stock at that time. We sincerely apologize for the delay that you have experienced. We try our best to have stock in at all times, but unfortunately some circumstances may arise that are beyond our control. We very much hope that you are happy with the system and it will serve you well for a long time :)

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