Oscarandtilly Reviews 

628
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product range, noting that it offers a fantastic variety of items suitable for everyone to enjoy. Reviewers often mention the exceptional quality of the products, describing them as stylish, well-made, and luxurious. People also highlight the beautiful packaging, which frequently includes lovely personal touches and thoughtful details from the owner. Consumers consistently note that the delivery service is extremely prompt and reliable across all their purchases. Additionally, buyers appreciate the outstanding customer service, emphasizing that inquiries are always answered quickly and in a very friendly manner.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the excellent quality, beautiful... See more

Quality

People report positive experiences with quality, highlighting that items are beautifully made with gorgeous... See more

Customer service

Clients share positive opinions on customer service, frequently describing support agents as friendly,... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as second to none, impeccable, and... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting fast shipping times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oscar and Tilly are outstanding!!! From order to delivery it was an absolute pleasure to deal with this company. My order arrived beautifully packaged with a lovely note inside- a charming and much a... See more

Company replied

Rated 5 out of 5 stars

Amazing choice of beautiful products at affordable prices. A great clothing range to suit all ages. I have had lots of complaints about the tulle mink skirt i bought, so comfortable yet stylish. I ha... See more

Rated 5 out of 5 stars

Quality products sea salt candles packaged so wonderfully arrived in a strong box well presented with candle holders it was a lovely experience even better then St Eval and home and bay packaging I... See more

Rated 5 out of 5 stars

Nothing negative to say. I've ordered multiple times and delivery has always been quick. The quality of products I've bought has been excellent and on the one occasion I had a query , the customer se... See more


Company details

  1. Home Goods Store

Written by the company

Oscar & Tilly is a small family run business specialising in indulgent and luxurious products for your home and lifestyle. We bring together the finest materials and stunning designs from artisan suppliers. Every item we stock is expertly made to the highest quality, and we hand-pick every supplier we feature on our website. Our vision is based on great quality, skilled craftsmanship and unique products. Treat yourself or someone special.


Contact info

4.9

Excellent

TrustScore 5 out of 5

628 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(628)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don’t Miss Out On this Lovely Personal Service

What fantastic personal service you get from Bernie. I received my goods very quickly and all were very beautifully wrapped. Bernie let me know that my Oak Egg Nest was coming direct to me from its maker which was very thoughtful. I was so pleased with everything that I had purchased and recommend this lovely business to you all. The pink and the blue mugs were particularly my favourites.

27 February 2024
Rated 5 out of 5 stars

5 Stars

Very good,friendly,speedy service.Will definitely be ordering again. Thankyou

24 January 2024
Rated 5 out of 5 stars

Fabulous products and service

I discovered Oscar & Tilly in November and have placed several orders since as I’ve fallen in love with their products. The candles and Reed diffusers are such great quality especially. Bernie is super helpful, the products are great quality, always well packed, always delivered promptly. I’m especially happy I’m spending my money with a small family business rather than a big corporate. In my opinion, the quality is better than The White Company.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

A happy customer

I recently placed an order with Oscar and Tilly and was very impressed with the quick delivery and amazing quality of the item. Bernie was very helpful and delivered excellent customer service. I will definitely be shopping from Oscar and Tilly again! Thank you.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

My order arrived very quickly and was…

My order arrived very quickly and was perfectly packaged. The candle itself was beautiful and smells amazing. I loved the personal touches to the confirmation orders and delivery notes. Will definitely be ordering from here again x

28 December 2023
Unprompted review
Rated 2 out of 5 stars

A beautiful glass Christmas ornament…

A beautiful glass Christmas ornament which was quite expensive was delivered just wrapped in a bit of bubble wrap. I thought it would be sent in a little gift box or even a pouch. Not presented very well

22 November 2023
Oscarandtilly logo

Reply from Oscarandtilly

Hi Linzey, I am so sorry you felt this way about our packaging, that is one area we do not fail in as you can see in our reviews. The item had to be wrapped with bubble wrap as it was glass. It was then wrapped with tissue paper and then placed in a box with peanunts. There are certain items that have to be wrapped like this and this one was one of them. We did not get any pouches with the tree ornament, maybe this we should have thought of but that would have added to the price of the item, which you state was already expensive. As a purchaser, I would rather special material items get to me safely than take a risk and put them into something they could break in. We have nearly sold out of these and no one else has commented on the packaging, and sure they would feel like me, rather they get to me safe.
I am glad you thought the item was beautiful, the are super lovely. Enjoy! x

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