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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the luxurious fabrics, unique designs, and impeccable craftsmanship. Many people also commend the efficient delivery service, noting quick shipping times even for international orders, and the exquisite packaging that adds to the overall premium experience. The customer service is frequently described as outstanding, with consumers appreciating the prompt, helpful, and attentive responses to their inquiries. However, some customers also noted inconsistencies in product quality, with certain items feeling less premium than others. A few people experienced sizing issues, finding some garments to run large or small despite general consensus on true-to-size fits. Additionally, some reviewers mentioned difficulties with customer support regarding missing items or returns, and a small number of people expressed dissatisfaction with the material quality of specific products, citing issues like tearing or discrepancies from online images.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and packaging. Many customers praise the... See more

Quality

Users describe positive interactions with quality, often praising the fantastic materials, unique designs,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many highlight the efficiency and speed... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Order

Reviewers mention positive feedback about their orders. Many customers praise the efficient delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was instant and there was a minor error but adjusted immediately! I will keep ordering from you guys, however some of the sizes are cut a little big other than that quality is amazing !... See more

Company replied

Rated 5 out of 5 stars

Orttu has great designs that are very reasonably priced. Sensual cuts and luxorious fabrics, topped with high end packaging that you would expect from a couture house. Delivery speed from the US to Eu... See more

Company replied

Rated 5 out of 5 stars

Ok I wish I had found this brand sooner! I love the quality and design and really am obsessed with everything on the website excellent prices for this exceptional quality I’m just obsessed!!! If you l... See more

Company replied

Rated 5 out of 5 stars

So often clothing sites these days present fake, misrepresented items with weird sizing and/or airbrushed designs after presenting photos of the actual stitched clothing instead. This seller provided... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Shop the latest Orttu Menswear pieces now on the official Webstore. As an awakened fashion brand, ORTTU brings together quality fabric and construction with color palettes and silhouettes that are both contemporary and timeless. We create clothing that...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The products are truly fantastic!

The products are truly fantastic!
Every detail is taken care of, from the packaging to the accompanying letter.
I'm really happy with the choices I made. Excellent!

3 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your kind words! 🌟 We're thrilled to hear you loved your products and appreciated the attention to detail — we put a lot of care into every step, from packaging to presentation. We're so glad you're happy with your choices and hope to see you again soon! 💛

Rated 5 out of 5 stars

I’m blown away with the quality on my…

I’m blown away with the quality on my item and wish I brought more for an event I have sadly won’t be here in time

3 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

We’re so happy to hear you love the quality — thank you for sharing this, it means a lot to us! 💫 We're sorry to hear the next pieces won’t arrive in time for your event, but we’d love to help you get ready for the next one. ❤️

Rated 5 out of 5 stars

Loved my purchase

Loved my purchase! Fit great, good quality, and it made me feel fabulous.

5 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your wonderful review! We’re thrilled to hear that you loved your purchase and that it fit perfectly. It’s always our goal to create pieces that make you feel confident and fabulous — we’re so glad to know we hit the mark!

We truly appreciate your support and hope to see you again soon. 💫

Rated 1 out of 5 stars

Good time is gone! Now it’s a scam!

They used to be amazing, truly unique, great quality, and honest. I was one of their biggest supporters, owning about 70% of their collection when they first launched. But something changed toward the end of 2024, until today. The quality started dropping fast, and when people shared honest feedback in their group chat, they banned those instead of addressing the issue.

Received 3 Remi pants today whole collection ok? lol. Thought they would appreciate you more! Their ads claim materials like 65% polyester blends, but I received items that were 95% polyester, compared it with same pant I bought early 2024 quality changed but brand wasnt honest sbout it. Basically paying luxury prices for cheap nylon. It’s really disappointing because ORTTU used to stand for something real. Now it feels like they’ve lost touch, and ever since Artem took over, it just seems more about profit than passion, quality is worse than SHEIN or forever21

Be careful, don’t pay for what’s advertised if you’re not getting what you agreed to. I truly miss the old ORTTU.

3 November 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you for sharing your honest feedback with us — we’re truly sorry to hear about your recent disappointment and completely understand your concerns.

We were informed of the email message you sent to our Client Care team, and they are now working with our Design team regarding this issue. The recent shift toward polyester and synthetic textiles has been influenced by manufacturing trends, cost efficiency, and material availability. While these fabrics help us maintain consistency and accessibility, we understand that many customers, like you, prefer the feel and quality of natural fibers.

Please know that we take your feedback seriously, and your comments will be considered as we continue to improve our collections. We truly appreciate your support and hope to restore your confidence in ORTTU.

Rated 5 out of 5 stars

New to the site but already obsessed

New to the site but already obsessed. Love it.

31 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

We’re so happy to hear that you’re loving your experience with us so far — welcome to the ORTTU community! 💫 Thank you for your kind words and support. We can’t wait for you to explore more of our collections!

Rated 1 out of 5 stars

Cheap quality clothing horrible service

Cheap quality clothing shipping from somewhere in Ukraine, don't be fooled by the pictures, the quality is like cheap asian websites, when I asked for returning the merchandise, they made it so complicated and wants to charges fees, avoid at all cost!

1 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We’ve tried to locate any related information under your name but couldn’t find any matching order details.

To assist you further, may we kindly ask that you reach out to our Client Care team at info@orttu.com? Our team will be happy to review your case and provide the best possible resolution.

Please note that all our pieces are shipped from the United States, and our Returns Policy outlines the applicable return fees. However, if there was any fault on our end, we’re more than happy to waive the return fee.

We’d love the opportunity to make things right and ensure you have a positive experience with us.

Rated 5 out of 5 stars

Quality made EVERYTHING

Quality made EVERYTHING

27 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your kind words! We’re thrilled to hear you loved the quality — it truly means a lot to us. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Absolutely love the style

Absolutely love the style, the fit, the quality is exceptional and the colors are beautiful! 🥰😍

27 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your wonderful feedback! We’re delighted to hear you love the style, fit, and quality — and that the colors stood out to you! 💫 Your support truly means a lot to us.

Rated 5 out of 5 stars

An A team of Customer service…

An A team of Customer service brilliance. With top of the line products, style and statement. worth the money.

27 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your wonderful words! We’re thrilled to know you enjoyed both our customer service and our products. Your appreciation truly means a lot to our team. 💫

Rated 5 out of 5 stars

Gift for my husband

I bought the top for my husband. He loved it and it fit hm really well. the way you packaged the top was beautiful and thoughtful

17 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your kind review! We're thrilled to hear that your husband loved the top and that the fit was just right. We're also glad you appreciated the packaging — we always try to add a thoughtful touch to every order. We truly appreciate your support and hope to welcome you back again soon!

Rated 5 out of 5 stars

Excellent quality

I really loved the quality of the fabric and the craftsmanship

17 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your lovely feedback! We're delighted to hear that you appreciated the quality of the fabric and the craftsmanship. It means a lot to us, and we're so glad you're happy with your purchase. We hope to serve you again soon!

Rated 5 out of 5 stars

Listen! Wait to you see it on me!

Listen, I was very skeptical. You know an ordering from the site for my first time but let me tell you they 100% delivered. I am a 5’5 , 120 pounds guy and everything fitted so perfectly on me. I ordered a few pieces just to start off and I’m definitely going back to order everything that I love.

16 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Wow — thank you so much for this amazing review! We love your energy, and we’re so glad we could exceed your expectations on your first order. Hearing that everything fit you perfectly and that you’re already planning your next purchase truly makes our day. We can’t wait for you to try more pieces — and yes, we’d love to see you in them too!

Rated 5 out of 5 stars

Easy to order

Easy to order. Fast shipping. Great products.

14 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your kind review! We're thrilled to hear that you found the ordering process easy, shipping fast, and our products up to your expectations. Your support truly means a lot to us!

Rated 5 out of 5 stars

Overall great experience

Ease of finding what I was looking for and the size chart was incredibly accurate to help find my size.
I was impressed with how fast the processing and shipping time was. I really liked the packaging and presentation upon opening my purchase.

1 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your kind review! We're thrilled to hear that you had a great experience and that our size chart, shipping speed, and packaging all met your expectations. We truly appreciate your support and hope to serve you again soon! 🌟

Rated 5 out of 5 stars

The fit is PERFECT 👌🏽 highly recommend

The fit is PERFECT 👌🏽 highly recommend

13 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your kind words! We're thrilled to hear the fit was perfect for you 👌🏽 Your recommendation means a lot to us. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Outstanding product!!

To start, the item was packaged beautifully! The shirt itself is absolutely exquisite!! Beyond stunning! Looks even better in person than in pictures! And impeccable quality and construction! My first purchase from Orttu and I was thoroughly impressed. Immediately bought a couple more things,

11 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Wow – thank you so much for the amazing feedback! We're beyond thrilled to hear that your first experience with Orttu was such a standout. From the packaging to the quality and fit, it's wonderful to know everything exceeded your expectations. We truly appreciate your support and can’t wait for you to enjoy your next pieces just as much!

Rated 5 out of 5 stars

I like the clothes I like the customer…

I like the clothes I like the customer service. It really makes me feel accepted and appreciate.

12 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your kind words! We're truly happy to hear that you enjoy our clothes and felt welcomed by our customer service. Creating a space where everyone feels accepted and appreciated is exactly what we strive for. Your support means the world to us, and we look forward to seeing you again soon!

Rated 4 out of 5 stars

You have different products and am…

You have different products and am happy with my recent Purchase!

10 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you for your wonderful feedback! We're glad to hear you're happy with your recent purchase and that you appreciate our variety of products. We look forward to serving you again soon!

Rated 5 out of 5 stars

I Love ORTTU

Great website and order arrived quickly. The cherry on top, the garments are absolutely gorgeous and well made.

10 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you so much for your lovely feedback! We're thrilled to hear that your order arrived quickly and that you love the quality and design of the garments. It means a lot to us, and we can’t wait to have you shop with us again!

Rated 5 out of 5 stars

The suits were absolutely stunning

The suits were absolutely stunning

10 October 2025
Unprompted review
ORTTU logo

Reply from ORTTU

Thank you for your kind words! We're so glad to hear you loved the suits — it means a lot to us. We hope you feel just as stunning wearing them!

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