Absolute disgrace
Absolute disgrace - would give minus if possible. Ordered the nail fungus treatment device to find on taking it out of the box that it's only about right for a man's little finger (certainly not my problematic big toes). I contacted Orthovital about returning the item to be sent this:
'Returning the product would involve international shipping costs on your end. To make things easier for our customers, we've developed an alternative approach:
We can offer you a partial refund of 30% of your order value. 💸
This partial refund option is designed to save you the hassle and expense of international shipping - but the choice is completely yours based on what feels right for your situation. 😊'
I took up the offer as I thought that perhaps my wife or daughters may find it useful to help condition their finger nails.
I then charged the device and checked it's operation for the first time to find not all the lights worked - obviously a defective item.
I then contacted Orthovital to arrange either a replacement or the refund of the remainder that I paid to be informed they would do neither as per their policy.
At no point had I been informed that by taking up their offer any warranty would be revoked, nor did they offer any guide on where I could actually find this information.
Basically the product is rubbish and so is Orthovitals customer service - don't look to purchase anything from them.