Charlotte D. was incredibly helpful and quickly resolved my question with clarity and efficiency. I truly appreciated her support!

This company contributes to reducing the impact of climate change

This is the future! Windparks onshore and offshore to generate electricity. We need those and we need MORE

I recently received Orsted's Hornsea 3 Offshore Wind Farm community Newsletter. It was uninformative and disappointing and just another piece of junk mail going into the recycling.

I'm in favour of a quick transition to renewable energy (except nuclear, which is not 'green' by any stretch of the imagination). However, your Newsletter is really a waste of resources and energy and most copies, I am certain, will go directly in a bin without more than a glance. Perhaps though, that is the intention of those highly paid executives who oversee such publications.

All I learned is that Orsted doesn't want to tell their audience the one thing that they really want to know...Where are the electricity power lines coming ashore, and what are the exact routes.

Personally, I'd like to know how many birds, not just seabirds, are Orsted Wind Farms killing and what, if anything are they doing to mitigate collisions. They mention one minor initiative, but saving a few kittiwakes is a good example of greenwashing. There's plenty of other species that must be dying in large numbers as a consequence of Offshore Wind Farms (they are now getting to be ubiquitous in the N sea). I doubt very much if Orsted is really aware of what the long-term effects on affected bird populations might be, and I doubt the decision makers and people raking in the profits care about the consequences.

I'd like to see more effort into identifying and implementing solutions to reduce collisions by birds. And full disclosure about the effects on birds, fish, the seabed ecosystem etc.

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I have had Ørsted.dk as my provider for my yoga & pilates studio, and they have always given great service and friendly advice. Will definitely recommend them to friends and family.

Can't get in contact anyone answers the phone or emails

1. We took over a derelict building uninhabited when purchased at auction
2. The previous owners were owing £1000s to lots of creditors
3. There was no Gas meter at the site
4. It had been removed as the supply was capped
5. When we started renovating we were told after AGES that ORSTED had a block on the account.
6 They said the would remove it
7. Once we install a new meter - we start getting chased by the billing team

THE CHEEK - they dont speak to each other if they did they wouldnt waste my time
THERE IS NO RIGHT TO BILL

funny how the sales calls lie and cheat. you call every day, take one hour of my day insisting that I should change and keep telling me I am wrong that I don't want to change electricity. You ensure me that it will be cheaper. I told the person I have a 6-month fix contact with the last el company, you say do not worry we will start after 6 months. You started in 5 months! I had to pay a huge bill to the past company because of your annoying pushy sales calls and IT IS NOT EVEN CHEAPER. If this was America, i would sue.

Worst transparency on electricity bills. I have now received two bills where they magically come up with a number, then break it down into subcategories which are all listed as 0. Then the final sum is the magic number they wanted me to pay. I called three times to ask how its calculated because I’d like to know. And they just say oh it’ll be explained in the next bill. Got my second bill for this quarter. And lo and behold, it’s even more cryptic than last quarters bill. Shouldn’t be that hard being transparent to your customers how you are charging them!

So far so good. We got a decent deal and looking forward to see how it is to be an Orsted customer. I like the app and the fact that it shows your daily consumption and ways to improve our consumption habbits.

I think compare to other electricity providers in Denmark, ørsted is good.

Annoying detail when I changed the address, my betalingservice subscriptions did not drag along and end up with extra 35 dkk on the next invoice.

Other then that - reliable invisible service, exactly as the good service should be.

Please every comrade who applies this company listen!:

This company definitely has the worst and most arrogant HR in the world. I have four friends who were hired throughout years and none of them better than me. I know them very close. Far less competent and less intelligent. For me not even an interview without any reason. I gave up and I curse them because they are not honest as many other monsters!

And I know why after looking at my friends' profile. Either they look at pictures or they look at those stupid fake cover letters. If I were the owner I would put all the recruitment team to rubbish. Bunch of useless people deciding who is more clever or competent and they are WRONG! Disgusting...

Hej management please do something with that crap unjust recruitment team!! They suck!

(I also smell racism or bias to some countries of origin definitely. I know a friend was hired just because the HR had Spanish origin and he was from another country close by. He didn't have enough skills and in the interview she somehow liked him and told him he can learn.. Pure nonsense. He wouldn't be given this opportunity at all if he were from another country.. So if he was from somewhere else he wouldn't even be called for an interview. Horrible, horrible... shame on that recruitment team! I will tell these who ever I meet to spread the truth..)

Unfortunately not very intelligent and just people work in HR and recruitment teams.. Find another company to apply don't waste your time! I have no respect to this company!

I want to express my disappointment towards the BAD customer service offered by this company. After being customer with you for more than 10 years, I must admit that I strongly consider to change to another EL provider!!
A billing system that is not transparent, and that it doesn't seem to work at all, to the point that I received a reminder of a bill to pay on the 28th of April when the bill was already paid on due date in the beginning of the month (on the 7th of April) via bank transfer.
Based on this personal experience, I assume that all the your customers are debtors with you since all of them are receiving reminders all the time (due to your system not working correctly!!)
After all this bad experience and inefficiency, you call customer service, and you don't even get an apology for the mistake done. All you hear from your customer service is that the internal system was not updated and you didn't know when it will be, and there was nothing you could do. When I mentioned my dissatisfaction with your service and the possibility in moving to another provider, all I got from your CS representative is that I should not tell that to him. Who should I then tell about my dissatisfaction, if not customer service? Should I have called the managing director?
A more humble attitude in accepting mistakes, more efficiency in solving the problems, and a more customer centric approach to the customers are needed to improve your customer service department!

Would give 0 stars if I could.

When I say "you", I mean Orsted customer service.

Last year in August 2019, I moved to a new address, so I called to move my account to my new address and remove the old one.

You added the new address and didn't remove the old one, so I got a surprise bill.

I then called several times to fix this problem because you proceeded to fail to remove the old address, did not agree to cancel the erroneous bill even though it was your mistake, hooked me up to THREE addresses, told me that I had not asked to remove the old address, and that it really wasn't weird at all for customers to have multiple addresses, etc etc.

In total, 5 or 6 calls. I even asked for recordings of the calls to see if really I didn't ask you to cancel the initial contract in the first place. You told me you could only deliver some of the later calls because the first calls were unavailable somehow.

It's the middle of April 2020, and I got another bill for my new address which also contained a negative sum amount from my old address because apparently I had paid too much.

Now, at the end of April, maybe 2 weeks later, you send me another email, that apparently I had been paying a discounted bill because the heating in my old place was primarily electric, and that is no longer the case, and now I will get a retroactive bill for this money I should have paid starting August 1 2019.

Ørsted... You have no idea what you are doing, who your clients are, and your right hand has no idea what your left hand is doing.

Has improved its offerings with adding Flexprice

You are a professional as well as trustful company and energy provider

It was a positive experience, prices are competitive, however a bit higher than our previous energy supplier. Customer service and invoices all work very nicely.