Silk and viscose dress shrunk despite following care instructions to professionally dry clean. Oroton customer service declined to assist with replacement or refund, despite the dress being current st... See more
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I bought an overnight bag a few years ago, used it maybe 3 or 4 times and kept it in the protective cover. I took it out again and the leather had degraded so much the stitching had come away all over... See more
I've been to the Oroton Doncaster Store on several occasions and have found the staff and the manager (Charlotte and Catherine) incredibly helpful. I love the linen shirts and dress I purchased and wi... See more
I wish I had read the reviews before completing my online purchase. Purchased 6 items, immediately 2 were refunded because not available, who is managing the website? Four delivered, 2 are great and o... See more
Company details
Information provided by various external sources
A modern lifestyle brand defined by its relaxed, modern Australian approach to luxury. #oroton http://t.co/TnVlPrUxhb
Contact info
58 Victoria Street, 2060, McMahons Point, Australia
- 1800 061 047
- customercare@oroton.com
- oroton.com
2.1
Poor
23 reviews
Hasn’t replied to negative reviews
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Oroton go above and beyond for their customers.
My wife and I are very happy Oroton customers. My wife loves the high quality products but we can usually only afford to buy them when they are on special as we are a low-income couple without much to spare.
I don't know where the couple of negative reviews come from, maybe they are mistaking Oroton for someone else...
Last year we bought a beautiful bag (Roam Large Hobo) and my wife has been using it ever since. Unfortunately, a few weeks ago one of the ring-clasps that hold the strap fixed to the bag, broke... I contacted customer service via email and advised them of the situation...
Now, the bag was over a year old and thus outside of the Australian Consumer warranty period... I knew that and explained that I would be happy to pay for a new ring for the bag if it was possible. Also, I couldn't find out proof of purchase, so I didn't know if Oroton would be able to help at all...
Within an hour, Ashley from customer service emailed me back saying that she had found the proof of purchase (must have searched for my name on the order) and that, unfortunately, the bag was sold out but that Oroton would happily give us a store credit as compensation (keep in mind, the bag was over a year old...).
I wrote back and asked if it was at all possible if we could be supplied a clasp as was needed instead... She made no promises. but told us to go to our local store. When I arrived in store with the bag one of the staff members knew about the case and gave me a clasp exactly as the one which was broken, one she had found in advance for us. She didn't ask payment and she was just nice about it.
Now, I don't know where the ring came from - I sort of hope it was a spare one lying around or came of a bag that was returned as faulty... But it may just as easily have been taken of another good bag, just for us.
My opinion of Oroton is that they are loyal to their customers. They can't do enough for you.
1 September 2019
Unprompted review
Disgusting customer service
Disgusting customer service. Took them 11 days to tell me my order was out of stock, then a further 3 days for a refund. I had actually emailed to say that I would have another colour which was in stock. No response.
22 July 2018
Unprompted review
Australian luxury label with proper sales
Australian luxury label, with actual sales prices. I bought a Mini Tote and I love it! Amazing quality...Thank you :)
3 July 2018
Unprompted review
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