The company should have given me a heads up that it had to come from the manufacturer to them. I couldn't figure out why it was taking so long. I DO appreciate that they had the gentleman put it into... See more
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Review summary
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Ordered a dinette set in February and was told several weeks later it was on backorder, was willing to wait until it was back in stock. Then late May was told it was discontinued so we picked out anot... See more
Website was easy to navigate Best prices overall Delivery charge was still applied even with my large order though Opted for white glove service and planned on paying extra for that but charges on... See more
Jeremy helped us purchase our new couch and he was excellent. He was very patient with alllllll my questions since I’m extremely picky with large purchases. Their prices were so much lower than Ashley... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Outdoor Furniture Store
- Sofa Store
About Ornate Home Furniture and Mattress
Written by the company
About Ornate Home Furniture and Mattress
Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience.
Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast.
Brands & Selection
Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections.
- Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview
- Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster
Flexible Pay-Over-Time
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Real-Time Order Monitoring
Track every step with confidence—from checkout to delivery.
Track every step with confidence—from checkout to delivery.
Talk to Real Furniture Experts ⭐
Get personal, no-pressure help from our design team—tailored to your needs.
Get personal, no-pressure help from our design team—tailored to your needs.
From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
The Ornate Home Promise
Written by the company
- Real Experts. Reliable Delivery. Fair Prices.
- At Ornate Home, we make furnishing your home simple and stress-free. Since 2021, thousands of customers across the U.S. have trusted us for quality furniture, transparent pricing, and dependable nationwide delivery. With our primary showroom in Santa Ana, CA and distribution centers across the country, we deliver coast to coast — including white-glove options. You’ll also work with real furniture and design experts who provide personalized, no-pressure guidance every step of the way. Flexible pay-over-time options, real-time order tracking, and a curated selection from 50+ trusted brands mean you can shop with confidence — and without surprises.
Contact info
2235 N Tustin Ave, 92705, Santa Ana, United States
- (844) 955-3399
- support@ornatehome.com
- ornatehome.com
3.9
Great
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful customer service
I was able to call and talk with a live person to get my questions answered. They were courteous and helpful.
11 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you, Kim! We are so glad we could connect you with a live team member and that your experience was courteous and helpful from start to finish. At Ornate Home, being genuinely available for our customers means everything to us, and we hope to assist you again soon.
The Ornate Home Team
Reply from Ornate Home Furniture and Mattress
Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience and that our customer service team left such a great impression. We look forward to helping you again at Ornate Home!
The Ornate Home Team
Great quality&price& customer service!
10 March 2026
Reply from Ornate Home Furniture and Mattress
That triple win means the world to us! Knowing that the quality, price, and customer service all hit the mark is exactly what we strive for at Ornate Home. We hope to see you again soon!
The Ornate Home Team
I haven’t got my couch yet but buying…
I haven’t got my couch yet but buying it was very helpful by talking to staff.
9 March 2026
Reply from Ornate Home Furniture and Mattress
We are so glad the buying process was smooth and that our team was helpful every step of the way! At Ornate Home, we love making sure you feel confident in your purchase before it even arrives. We hope your new couch exceeds your expectations!
The Ornate Home Team
Great customer service
Great customer service - knowledgable, quick order process and fantastic price!
9 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you, Debra! Knowledgeable service, a quick order process, and a fantastic price is exactly the Ornate Home experience we aim to deliver every time. We really appreciate you sharing your kind words and look forward to helping you again!
The Ornate Home Team
Reply from Ornate Home Furniture and Mattress
Thank you so much, Steve! We will absolutely pass your kind words along to Anne. Hearing that she was helpful and professional means a lot to all of us at Ornate Home, and we hope to welcome you back soon.
The Ornate Home Team
I don’t kno yet haven’t received yet!
9 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you for your patience, Evette! We hope your order arrives soon and that it exceeds your expectations. Please do not hesitate to reach out to the Ornate Home team if you need any assistance in the meantime.
The Ornate Home Team
We went here to get some bedside tables…
We went here to get some bedside tables we saw online and Jeremy and Cevil were very helpful and informative!
8 March 2026
Unprompted review
Reply from Ornate Home Furniture and Mattress
Thank you so much, Kaci! We will make sure to pass your kind words along to Jeremy and Cevil. It is wonderful to hear they made your visit to Ornate Home helpful and informative. We hope you are loving your new bedside tables!
The Ornate Home Team
Follow up with delivery info
Ordering was easy. Phone call after order placed to verify shipping address.
8 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you, Barb! We are glad the ordering process was smooth and that we were able to follow up promptly to confirm your delivery details. That kind of attentive communication is something we take pride in at Ornate Home. We hope your order arrives perfectly and look forward to serving you again!
The Ornate Home Team
Reply from Ornate Home Furniture and Mattress
Thank you for the wonderful feedback, Elisheba! We will pass your kind words along to Anna. It is great to hear she was so helpful throughout your order process, and we hope you love your new purchase from Ornate Home.
The Ornate Home Team
Great Website
Great Website. Great Pricing, Great Service. Quick Response and one of the better sites to order furniture from.
5 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you, Jeff! Hearing that the website, pricing, service, and response time all impressed you is exactly what we strive for at Ornate Home. We appreciate the kind words and look forward to helping you furnish your home again!
The Ornate Home Team
It was easy
It was easy, the prices are so good 😊 and comfortable. The customer service team are really helpful, professional friendly people.
2 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you, Lynda! We are so glad the experience was easy and that our customer service team made a great impression. At Ornate Home, we work hard to keep our prices great and our team even better. Enjoy your new furniture!
The Ornate Home Team
Reply from Ornate Home Furniture and Mattress
Hi, thank you so much -- this is exactly what we love to hear! We're glad the experience was smooth from start to finish. Enjoy your new furniture and we hope to see you again at Ornate Home!
The Ornate Home Team
Ornate review
website is very easy to navigate. once the items i ordered were not in stock Ornate sent out email explaining everything and included approx. dates of when product would arrive. Ornate is very transparent and that is appreciated very much.
28 February 2026
Customer representative Anna was…
Customer representative Anna was amazing in placing my order. Very friendly and patient. Great job Anna
26 February 2026
Excellent customer service selecting new items…
Excellent customer service with insightful help looking for items to decorate my home.
25 February 2026
We are looking for bed and this place…
We are looking for bed and this place was where an acquaintance of ours recommended Ornate furniture, went there today and all the people there are so accommodating , Ms. Vino helps us a lot and honest with all her products, answered all our questions and Mr. Berat help in setting up accounts, inform them i dont want credit score to be checked and help us on that aspect and gave up as Snap which is easy to apply too.
Our purchase will be delivered on Friday 28 February 2026. Soon , will be no more backaches..
22 February 2026
Unprompted review
Jeremy and the entire staff are great
Jeremy and the entire staff are great. Very friendly and caring environment. Loved it and purchased our new sofa and loveseat.
21 February 2026
Unprompted review
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