While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because their purchases did not arrive on time for important events, while online tracking information often remained stuck on label creation without providing any meaningful updates. Some reviewers were not happy with the extremely poor quality of the fabrics, noting that the clothing looked completely different from the website images and featured completely incorrect sizing. People also mentioned that emails went completely unanswered for weeks, and securing any form of monetary compensation, full refund, or return label proved nearly impossible after placing their orders.

What people talk about most

Order

Reviewers express deep disappointment regarding their order experiences due to severe delivery delays and... See more

Delivery service

Customers had negative experiences with delivery service, reporting severe delays compared to the promised... See more

Product

Customers consistently note negative experiences with product quality and sizing. Reviewers frequently report... See more

Refund

Users describe negative interactions with refund requests, highlighting long delays and poor communication.... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting that emails are ignored or left... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Biggest mistake i made was not reading the reviews before order my regret. The suit came after ages and oh my god the quality is soo poor and sizes not correct. Others are bang on that the respons... See more

Rated 1 out of 5 stars

Hasn’t been delivered. I ordered a jacket on 7th July, today is 22nd July and my jacket hasn’t been delivered yet. The tracking code doesn’t provide any information apart from the fact that th... See more

Rated 1 out of 5 stars

Orizelle's advert promises speedy delivery lol, five weeks later and my shirt still hasn't arrived. Then, they have the cheek to email me a week ago asking if I'm enjoying wearing the shirt they sent.... See more

Rated 1 out of 5 stars

There is no actual tracking, it just says in processing even after 2 weeks of purchase. Mail them and there is no response, cant say when the item will arrive nor can cancel the purchase. All the... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(256)

256 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still waiting delivery after 2 weeks

Still waiting delivery after 2 weeks, no communication, finally after 2 weeks they respond to blame the shipping company, I’ve gone to my card company to dispute the payment because I’m 2 weeks in and still no order and now the date I needed the item has past! Awful company, AVOID!!!!!

10 June 2026
Unprompted review
Rated 1 out of 5 stars

If I Could Leave A Zero I Would

If I Could Leave A Zero I Would, I've Not Recieved My Order Not Recieved Any Response To Emails, They Create Shipping Label And Then Don't Send Items, Avoid Avoid SCAMMMMMMMMMERS My Boy Was Gutted Because He Was Looking Forward To Prom And You Ruined It

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Wish I had read the reviews before ordering. Can’t get any update on tracking only that a label has been created. Received 2 emails, one asking me to review the product which I have not received and the second in response to my enquiry, stating they’re having issues with their courier company to which many other have received, very generic. Website says 2-4 business days for delivery, I am now waiting 10 days and nothing. Very poor communication and shocking customer service. Will avoid in the future.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Item not received

Item not received, no tracking can be found! Tried to email company and no response! Iv now had to go through bank to get a refund. Scammers

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!!

Dreadful to deal with. Parcel took ages to arrive , looked nothing like the picture. Fabric was very cheap and nasty, sizing was far too small. Have sent 4 emails to get a refund and had no reply . Phone number doesn’t work. Don’t think I’ll ever get a reply or refund even though website promises guaranteed 30 day refund policy. Parcel did not come from Netherlands but came from China. Total scam.
AVOID AT ALL COSTS

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Order not arrived

I ordered my suit for a wedding and I still haven’t received it. It was ordered on the 07/06/26 and have heard nothing since, only about reviewing the product.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

What a joke this place is

What a joke this place is, nearly bought shoes aswell just gunna lose £70 could of been worst absolute scam robbing from hard working people

21 June 2026
Unprompted review
Rated 1 out of 5 stars

I wish I read the reviews

I wish I read the reviews. Said my bag would come in 4 days to the UK. Didn’t get shipped for 6 and still hasn’t arrived, ordered for royal Ascot the event has been and gone and still waiting. AVOID

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Spam

Spam - avoid purchasing anything from here. Worst company

No response no updates no communication. Got robbed by £60

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I too wished I read reviews still…

I too wished I read reviews still awaiting my sons prom suit, next day my arse! What’s even worse I get an email asking to review my recent purchase that hasn’t come still 🙄 IT COMES FROM OVERSEAS PEOPLE PREPARE TO WAIT

21 June 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look