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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because their purchases did not arrive on time for important events, while online tracking information often remained stuck on label creation without providing any meaningful updates. Some reviewers were not happy with the extremely poor quality of the fabrics, noting that the clothing looked completely different from the website images and featured completely incorrect sizing. People also mentioned that emails went completely unanswered for weeks, and securing any form of monetary compensation, full refund, or return label proved nearly impossible after placing their orders.

What people talk about most

Order

Reviewers express deep disappointment regarding their order experiences due to severe delivery delays and... See more

Delivery service

Customers had negative experiences with delivery service, reporting severe delays compared to the promised... See more

Product

Customers consistently note negative experiences with product quality and sizing. Reviewers frequently report... See more

Refund

Users describe negative interactions with refund requests, highlighting long delays and poor communication.... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting that emails are ignored or left... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Biggest mistake i made was not reading the reviews before order my regret. The suit came after ages and oh my god the quality is soo poor and sizes not correct. Others are bang on that the respons... See more

Rated 1 out of 5 stars

Hasn’t been delivered. I ordered a jacket on 7th July, today is 22nd July and my jacket hasn’t been delivered yet. The tracking code doesn’t provide any information apart from the fact that th... See more

Rated 1 out of 5 stars

Orizelle's advert promises speedy delivery lol, five weeks later and my shirt still hasn't arrived. Then, they have the cheek to email me a week ago asking if I'm enjoying wearing the shirt they sent.... See more

Rated 1 out of 5 stars

There is no actual tracking, it just says in processing even after 2 weeks of purchase. Mail them and there is no response, cant say when the item will arrive nor can cancel the purchase. All the... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(256)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Crap Delivery Service

The company wants a review for an item. I would like to do a review but as they havent delivered it yet I can't.
Looking at other reviews I can see this is not unusual.
Not a company I will do business with in the future.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Awful Company keep getting the same…

Awful Company keep getting the same generic email sent out saying they are looking into my order and why I didn’t receive it but that’s it as I’ve been waiting since March I’m presuming it’s a scam company. Very unhappy

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Stay well clear is my advice.

I’m always very fair with reviews. However please do not use this company.
Been weeks now and no order. No tracking. I have requested a refund and kept chasing this up. It’s the exact same response I get which must just be a robot replying. I can only assume this is a scam site. Please if you value your money search elsewhere. I just wish I checked reviews before ordering.

If it gets resolved I will update this review. You’ve been warned stay well clear.

26 May 2026
Unprompted review
Rated 2 out of 5 stars

Not really sarisfied

I've had email asking if I'm enjoying wearing my purchase when I haven't even received it yet. I dod send email enquiring about it and was told it was problem with carrier.

24 May 2026
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. Don’t even bother ordering from this website. Ordered two pants and they never arrived. Spent over £50. The tracking update has been the same for ages and never changed. Stay away

24 May 2026
Unprompted review
Rated 1 out of 5 stars

order NEVER arrived!!

I placed the order and went through fine, when I realised not a U.K. company I asked when will the suit arrive, eventually received an email of a long excuse regarding shipping issues, I asked for a refund as a week past and still no update on shipping, I asked again, both emails ignored and then they asked for a review on my order, which I still don’t have!
I wouldn’t order from these if you expect anything to arrive, dispute raised with my bank to obtain a full refund

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service …

Very poor service … same issue as previous reviews … payment taken straight away but never provided a delivery date! Slow response to emails and phone number provided never gets answered as goes straight to voice. Lost confidence that would ever receive items ordered so called credit card company and stopped the payment and got full refund. Will never use them again nor recommend! Do yourself a favor and buy from someone else!

21 May 2026
Unprompted review
Rated 1 out of 5 stars

If I can write zero star I absolutely…

If I can write zero star I absolutely would, you pay for premium delivery comes in sub par times you try to cancel the order before the shipping label is even created they cannot , it finally arrived weeks after ordering (too late for my wedding) but you know what even if it had arrived the quality is shocking it’s nothing like the image it’s not even tweed fabric it’s just a printed tuxedo what a joke of a company I will gladly report you to trading standards for this con you are carrying out.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Nothing has come

After 3 weeks I still haven't received my order. I emailed to enquire and was told there was a dispute with the courier. I would not have placed the order. Would avoid in future. I've been asked twice to review my product that hasn't arrived.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Gutted I didn’t read reviews before…

Gutted I didn’t read reviews before purchasing. Delivery still not arrived but I have been asked to review how I am enjoying my item. Know idea when this will be received. Perhaps give this shop a miss.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. The dress i purchased looks nothing like it was displayed or described. Very cheaply made. Waiting over 2 weeks with no update about when it would be received. Save your money dont purchase anything from this site avoid at all cost. I will be requesting a return and full refund as I am very unsatisfied.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy from this company

Don’t buy from this company. I have been waiting for my order now for 3 weeks. Keep fobbing me off with saying there is an issue with their courier service. Getting the dress I ordered is looking like a very slim chance and will I even get my refund for it! Don’t order from this website

14 May 2026
Unprompted review
Rated 1 out of 5 stars

You are advising me that I hope o have…

You are advising me that I hope o have had time to wear my garment, I was meant to receive this on the 4th May it is Wednesday evening the 13th May and I still have not received my order.

I have emailed on various occasions and I cannot get an updated delivery date

13 May 2026
Unprompted review

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