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ORI London Reviews 

2,181
•
TrustScore 4.5 out of 5

4.7

Bags and Luggage Store
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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic variety of vibrant colors, stylish patterns, and durable, well-made materials that make these bags exceptionally practical and comfortable for daily commutes, school, and travel. Consumers also appreciate the straightforward online shopping interface, thoughtful pocket organization, and surprisingly fast shipping services provided by the team. However, some people mentioned that their orders experienced unexpected delivery delays, tracking complications, or long waiting times. A few reviewers were dissatisfied with missing packages, sizing discrepancies compared to website specifications, and slow communication when requesting customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the fantastic color options, durable and... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that the products are... See more

Delivery service

People report positive experiences with delivery service, noting that orders consistently arrive quickly and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to navigate the... See more

Order

Customers had positive experiences with order, frequently highlighting the simple online process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly... See more

Rated 5 out of 5 stars

Quick service. Quality product. I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' p... See more

Rated 5 out of 5 stars

I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more

Rated 5 out of 5 stars

I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide.... See more

Company details

  1. Bags and Luggage Store
  2. also in
  3. Fashion Accessories Store

Written by the company

ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,181)

681 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Absolutely love

Absolutely love the backpacks I purchased!! They are amazing quality! Compact but very spacious and hold so much stuff!!

2 January 2026
Rated 5 out of 5 stars

Love my items

The colors and quality are awesome. Excited to use the new backpack and purse as school starts soon.

3 August 2026
Rated 5 out of 5 stars

Love it

Love it! Great size, great color, excellent material. Was right to get the small for my height at 5’4” - it fits perfectly right out of the package. Thank you 😊

4 August 2026
Rated 5 out of 5 stars

My New Fav!

ORI London, I just wanted to say Thank YOU! I have purchased a few of your bags and I Love them! You have become my new Favorite brand;)

3 August 2026
Rated 5 out of 5 stars

I love my persimmon Ori pack

I love my persimmon Ori pack - it’s the right everything: color, size, compartments, sturdy zippers, comfortable straps. I actually like the tag that says “Ori London.” I can tell this pack will work for a very long time. And persimmon - LOVE the color.

26 July 2026

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