Originality.ai Reviews 

1,252
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 656 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support team for their helpfulness, quick responses, and friendly demeanor, with many highlighting specific individuals for their exceptional service. The service is often described as easy to use and efficient, providing real-time results and making content analysis straightforward. Many people find the AI detection tool to be highly accurate and reliable, making it a valuable asset for checking content originality. However, some customers also noted that the AI detection can sometimes produce false positives, flagging human-written content as AI-generated, especially with certain writing styles or languages other than English. A few other people also felt that the AI detection results could be inconsistent, with minor changes in text significantly altering the AI score.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness, kindness,... See more

Customer service

People report positive experiences with customer service, consistently praising the support team for being... See more

User experience

Customers had positive experiences with user experience, finding the tool easy to use and navigate. Many... See more

Artificial intelligence

Clients share positive opinions on artificial intelligence, with many recommending it as a trustworthy and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and quality. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

this is authentic and most reliable. Scans for ai content generated by multiple Gpts. Easy to use and get results in real time. Chrome extension is cool which enables to review in real time while wr... See more

Company replied

Rated 5 out of 5 stars

hi! We use Originality a lot for our content workflow, and it is by far the best service on the market for our needs. I’d like to specifically highlight its speed and stability. The only issue we’ve... See more

Company replied

Rated 5 out of 5 stars

Notwithstanding the fact that originality.ai does give false positives at times, it is a very useful tool. While I am not averse to AI editing tools, I firmly believe that a human author should gene... See more

Company replied

Rated 5 out of 5 stars

A great tool for knowing that my writing doesn't sound too much like AI before submitting. After writing essays for awhile this can be an issue. Also Faith on the support team was very helpful, would... See more

Company replied


Company details

  1. Software Company

Written by the company

Originality.ai is the most accurate AI detector and plagiarism checker for verifying whether content is human-written or likely AI-generated. Built for content marketing, SEO, and academia. Originality.ai detects GPT-5, ChatGPT, Claude 4, Gemini 2.5, Grok 3 and all other Popular AI writing tools with up to 99%+ accuracy and an ~1% false positive rate. It also provides best-in-class plagiarism checking, including advanced paraphrase plagiarism checks. Originality.ai is a patented suite of tools designed to help you publish with confidence, including content optimization and readability scores. With the ability to manage team members and share reports covering AI detection, plagiarism, and readability requirements, Originality.ai is ideal for teams and agencies. Prove your writing is your own with our Chrome extension: https://bit.ly/3Z2BySK To learn more about Originality.ai and its accuracy, read our in-depth accuracy study: https://originality.ai/blog/ai-accuracy


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,252)

638 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Useless

Useless, false flagging plus less monthly credit. Just going to use till subscription ends. Wasted money on it.

1 March 2026
Originality.ai logo

Reply from Originality.ai

We’re sorry to hear about your experience and appreciate you sharing your feedback. False positives can sometimes happen depending on factors like the detection settings or how the text is processed. Our support team would be happy to take a closer look at the scan results and help explain what may have caused the flagging. Please feel free to reach out. We’d love the opportunity to help and make sure you get the most value from your remaining subscription.

Rated 5 out of 5 stars

thankful for the quick response

I had what I thought might be a false positive, for a paper from one of my students. As I sent the paper through twice, Ellie from Originality caught that and asked if I needed some help. She ran it through a less sensitive iteration, and gave me good advice on how to approach the checkers as a teacher.

8 March 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for sharing your experience! We're glad Ellie noticed the duplicate scans and was able to step in to help. It’s great to hear that the adjusted settings and her guidance were useful for reviewing your student’s paper. We appreciate your feedback and are always here if you need any further assistance.

Rated 4 out of 5 stars

The initial set up was quick and easy

The initial set up was quick and easy. The interface is solid but can be a bit complicated at first. Overall, it is a solid website and has been useful. Customer chat response is very efficient. Shout out to Ellie for her quick response and assistance.

6 March 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the thoughtful review! We're glad to hear the setup was quick and that you're finding the platform useful. We appreciate the feedback about the interface and will continue working to make it even more intuitive. And we’ll be sure to pass along the shout-out to Ellie. She’ll be happy to hear it. Thanks again for your support!

Rated 5 out of 5 stars

This is by far the most accurate AI…

This is by far the most accurate AI detector. Also customer support was beyond expectations. they reply within second and help me understand what I was doing wrong, she also added new credit to my account. Exceptional customer support. Thank you!

5 March 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the wonderful review! We're thrilled to hear that you find the AI detector accurate and that our support team exceeded your expectations. It's great to know they were able to help you and get everything sorted out quickly. We truly appreciate your support!

Rated 5 out of 5 stars

Anna was great

Anna was great, her service was impeccable, very helpful, great customer service

5 March 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the kind words! We're thrilled to hear that Anna provided such impeccable and helpful service. We'll be sure to pass along your feedback to her. We're always here if you need anything!

Rated 5 out of 5 stars

It's a very good program overall

It's a very good program overall, it helps proce your essays are original, helps teachers mark fairly and detect copyright.

5 March 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the great feedback! We're glad to hear the program is helping demonstrate originality and support fair grading while detecting potential copyright issues. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

MY REVIEW

This is the best software Unlike even the Turnitin and any other AI SOFTWARES, it brings the best performance to our fields and ease our writing work. 5 stars

4 March 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for the incredible feedback and 5 stars!

We’re thrilled to hear the software is delivering great performance and making your writing easier. We truly appreciate your support!

Rated 5 out of 5 stars

5 star product and support team

My experience with the product was very satisfying when I was using it, I also had a small issue with the subscription after I stopped using originality.ai but the support team ( especially Ellie ) were very helpful in resolving it.

1 March 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for your thoughtful review! We're thrilled to hear you had a satisfying experience using Originality.ai and that our support team was able to quickly resolve the subscription issue.

Rated 5 out of 5 stars

The customer service is good

The customer service is good. They respond and give you answers, also teaching you how to work with the software because I had some question. I recommend them. The customer service agent, Anna, who I worked with responded very quickly and gave me comprehensive answers that fully answered my questions.

27 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for your thoughtful review!

We’re glad to hear that our customer service team was able to not only answer your questions, but also help you feel more confident using the software. Providing clear, comprehensive guidance is exactly what we aim for.

Rated 4 out of 5 stars

The chat support was great

The chat support was great, but the AI detector said definitely original sentences were AI. Ellie explained a setting which should help it, but since it detected AI writing or AI assist in sentences which had never been run though anything, I am still reserving judgement.
Maybe my brain is artificial. I'll let you know what the neurologist says when I have a chance to check it out.

26 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the honest (and hilarious!) review. We promise we don’t think your brain is artificial.

We really appreciate you sharing both sides of your experience. While we’re glad to hear the chat support was helpful and that Ellie could walk you through the settings, we completely understand how frustrating it can feel when writing you created independently gets flagged.

AI detection isn’t about judging creativity or originality; it analyzes patterns in text, and sometimes, naturally clear, structured writing can resemble AI-generated patterns. Adjusting scan settings, reviewing sentence-level breakdowns, and comparing different model views can often provide more helpful context.

Rated 5 out of 5 stars

a useful platform to make sure your…

a useful platform to make sure your work is original and not accidentally viewed as AI when you have made original work. excellent for students and job seakers

26 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for your thoughtful review! We’re glad to hear the platform helps you feel confident that your work is truly original and won’t be mistakenly flagged as AI-generated. Supporting students and job seekers in presenting their authentic work is exactly what we aim to do. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

They have resolved my problem fast…

They have resolved my problem fast without any issue

26 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thanks so much for your kind words! We’re glad we could resolve your issue quickly and without any hassle. If you ever need anything else, we’re always here to help.

Rated 5 out of 5 stars

The detector is so accurate and I was…

The detector is so accurate and I was served well by Alexa.

26 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thanks so much for the great feedback! We’re glad you’re finding the detector accurate, and we’ll be sure to pass your kind words along to Alexa.

Rated 5 out of 5 stars

good ai detection

25 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the feedback! We’re glad you’re finding the AI detection helpful. We appreciate your support.

Rated 5 out of 5 stars

Keeping it Human

As a student, I find Originality fantastic for checking that I haven't accidentally plagiarised any of my writings.
And also that I haven't used any form of AI inadvertently by using word doc correction apps like Grammarly and the like.

26 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for sharing this! We’re so glad to hear that Originality is helping you feel confident in your writing and submissions. It’s great that you’re being proactive about both plagiarism and unintended AI usage. That’s exactly what the tool is here for. Wishing you all the best in your studies!

Rated 5 out of 5 stars

It was great!!!!!!

It was great. It helped a lot with my essays.

25 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much! We’re thrilled to hear it’s been helpful with your essays. Wishing you continued success in your writing!

Rated 5 out of 5 stars

Best Customer Service

The application is easy to use and provides flexibility with various types and sizes of files. The best part about this app is the quick and helpful customer service chat, i.e. Ellie. Thanks again.

25 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for the thoughtful review! We’re thrilled to hear that you’re finding the application easy to use and flexible with different file types and sizes.

And we couldn’t agree more about Ellie. She’ll be so happy to hear your kind words. We truly appreciate you taking the time to share your experience and are always here if you need anything!

Rated 5 out of 5 stars

Originality offers several optional…

Originality offers several optional scans to choose from which helps for college work and everyday writing. Their customer service is top notch, especially Ellie. She's the best!!

23 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you so much for the kind words! We’re glad the variety of scan options is helping with both your college work and everyday writing. And we couldn’t agree more, Ellie is fantastic! We’ll be sure to pass along your shoutout. We truly appreciate your support!

Rated 5 out of 5 stars

This is the best AI tool for my dissertation, projects helped a lot

This is the best AI tool for the students. I tried many sites but none was this much helpful and asking for premiums.. But originality.ai gave me 50 credits so that I can check it for free.. The most reliable ai tool.. Happy with the results

23 February 2026
Unprompted review
Originality.ai logo

Reply from Originality.ai

Thank you for the great feedback! We’re so glad the free credits helped you try originality.ai and that you found it reliable and helpful. We truly appreciate you taking the time to share your experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look