Orient Exchange Reviews 1,032

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, efficient, and hassle-free, often highlighting same-day or quick doorstep delivery. Many people found the staff to be professional, polite, and helpful, making the overall experience pleasant. Consumers frequently noted that the company offers the best exchange rates compared to competitors, and the user experience, especially with online processes, is smooth and convenient. However, some customers were not happy with the in-branch experience, mentioning long wait times and perceived preferential treatment. A few reviewers also noted issues with receiving single denominations when multiple were requested, and some found the online portal confusing.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers frequently praise the quick, efficient, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the swift and efficient... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the staff for being helpful,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that the exchange rates are... See more

User experience

Consumers find the user experience to be positive, highlighting its promptness, smoothness, and convenience.... See more

Based on these reviews

Rated 5 out of 5 stars

I have taken currency from the kolkata russel street branch multiple times , the staff were quick and professional, everything was done fast. This time took door step delivery through online booking i... See more

Rated 5 out of 5 stars

Swift delivery. Exchanged to JPY. Got in a days time. Arun from chennai branch made minimal calls and delivered as per mentioned timeline. Only minor drawback was that single denomination was given. W... See more

Rated 5 out of 5 stars

Super smooth transaction on website. Best rates In comparison to Bookmyforex or Thomas Cook. Everything online. Just 100 rs delivery charges. Quick service... absolutely hassle free. Used their servic... See more

Rated 5 out of 5 stars

I’ve been using Orient Exchange for 5 years now and I haven’t found a better platform that can match their rates or professionalism. Mr Vinayak came to deliver it took 10 mins to get it all done. My a... See more


Company details

  1. Currency Exchange Service
  2. Money Transfer Service

Written by the company

ORIENT EXCHANGE AND FINANCIAL SERVICES PVT. LTD. An Authorized Dealer-II license holding company, registered at Bangalore, India and is part of Orient Exchange Co.(L.L.C.),Dubai, group of companies. Orient Exchange Co. (L.L.C.), established in 1923, is one of the first few exchange Houses to operate from the Middle East. In its 100 years of history the company has been serving millions of customers worldwide and has built a reputation of a customer friendly organization. The company is into both foreign exchange (retail, whole sale) and remittances business. Orient Exchange has 33 branches across UAE and has tie up with all major banks across the world for remittance business. The company offers various cash to cash remittances services too and is the primary agent of Western Union in Dubai. Orient also supports corporate world with payroll payments. More information on Orient Exchange can be had from www.orientexchange.com. Orient Exchange group is operating globally through various group companies. Orient Exchange has presence in Hong Kong with 14 branches, 14 branches in Malaysia, 2 branches in Australia and 21 branches in India. The primary business of the group is Money Changing and Money Transfers in these places. The group is the primary agent of Western Union in Hong Kong & Malaysia. In India, the group operates as Orient Exchange & Financial Services (P) Ltd. Established in 2004 at Bangalore and has 21 branches across India, covering all metros and major cities. The Core business of the company is Foreign Exchange. We are a leading Importer and Exporter of currencies as per RBI guidelines. We buy and sell all major currencies of the world. Our expertise in currency markets and global presence is giving us immense strength to serve our customers for different requirements. The Import activities has given us strength to support our Retail forex activities like servicing the Corporates and Travel Agents with any currency at any point of time. RBI has upgraded the License of the company to AD-II category which allows the company to do Outward Remittances for specified purposes approved by RBI in addition to money changing. With activities spanning Wholesale, Retail, Export and Import, we have built a successful & profitable company and based on the track record of profitability and compliance, RBI has accepted our application for AD-II Category and granted the same. The company now operates under AD-II License covering Money Changing and Outward Remittances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Very easy to navigate and understand…

Very easy to navigate and understand the exchange rates and taxes, also door step delivery is a boon to people who cannot step out to the agency directly to convert the currency. Door step delivery is hassle free and very easy process and don't have to worry about getting late for conversion.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Orient…

I had a great experience with Orient Exchange, Chandigarh branch. I placed a currency exchange order at night, and it was delivered the very next morning,super quick and efficient service.
A special mention to Mr. Harinder Singh for handling the delivery so swiftly and professionally. Really appreciate the promptness and smooth experience. Highly recommended!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

They do it again

They do it again! You can always trust Orient exchange for all your forex needs. I have availed the service multiple times in past and never got disappointed. This time there was delay of 1 day as they didn’t had enough Yen in cash but they arranged it the very next day. Rates are unbeatable as well.

2 April 2026
Unprompted review
Rated 3 out of 5 stars

Misleading payment options

Misleading payment options

In UPI payment only GPay is supported

In netbanking SBI is NOT supported

26 March 2026
Unprompted review
Orient Exchange logo

Reply from Orient Exchange

Dear Patron,

sorry for the inconvenience caused.

Could you please share your transaction number, date/time, and branch/platform used? This will help us check why only GPay showed under UPI and SBI net banking was unavailable.

Regards,
Team Orient Exchange

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