Organic Life Start Reviews 

3,998
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and note that shipments always arrive securely packaged within just a couple of days. Parents truly love the high quality of the infant formula, explaining that it helps significantly with digestion and provides genuine peace of mind. Additionally, people find the official website very easy to navigate when placing orders and appreciate the incredibly responsive customer service team. However, some people mentioned frustrations and difficulties when trying to exchange or obtain refunds for incorrectly placed orders. Consumers pointed out that company policies prevent returns or swaps even when items remain completely unopened.

What people talk about most

Product

People report positive experiences with product, noting that the formula is very gentle on babies' tummies... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Customers had great satisfaction with the ordering process, frequently praising the fast shipping times and... See more

Quality

Reviewers mention positive feedback about quality, expressing great appreciation for the clean ingredients... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast response times and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company makes it so easy to order, exceptional formulas, and they ship so quickly. It takes a huge load off. If I’m starting to run out, I know I’ll get a shipment within two days. They also make... See more

Rated 5 out of 5 stars

My name is Daniela Rocha. This is the first time ordering Hipp stage 1 Dutch formula and I loved the formula but specially the service of organic life start. It arrived so quickly and everything from... See more

Rated 5 out of 5 stars

This company has been a lifesaver! We started ordering formula from them in May, due to our child's food allergies. They're quick to ship and I have had no problems receiving my orders.

Rated 5 out of 5 stars

Fast shipping, arrived before I expected it to. I’ve gone with other formula suppliers and this one was by far the best experience I have had so far. Easy to order, and it gave this first time mom a s... See more


Company details

  1. Baby Store
  2. Online Food Ordering Service
  3. Organic Shop
  4. Outlet Store

Written by the company

Organic Life Start delivers organic European baby formulas to parents around the world! All formulas are shipped direct from the manufacturer, 7 days a week. We are one of the largest global distributors of premium organic European baby formulas, supplying parents with high-quality nutrition for their infants. Our company specializes in sourcing formulas directly from trusted European manufacturing supply chains, including HiPP, Holle, Lebenswert, Kendamil, & Nannycare ensuring 100% authenticity and adherence to stringent EU organic standards. With 7-day-a-week fulfillment operations, we process and ship orders within 24 hours, reducing transit times to ensure formula freshness. Our reliable distribution network allows 99.7% of orders to be delivered on time, with most shipments arriving within 2–5 days in North America and 3–7 days globally. Organic Life Start only stocks formulas that meet EU organic farming regulations, ensuring they are free from GMOs, artificial preservatives, colors, synthetic nutrients, and processed sugars. Many of the dairy-based formulas use milk from grass-fed cows raised on biodynamic farms in Switzerland, Germany, and the Netherlands. Transparency and customer support are at the core of our mission. We offer detailed product breakdowns, nutritional analyses, and side-by-side ingredient comparisons. With an average customer service response time of under 30 minutes and a team of experienced feeding consultants, Organic Life Start assists thousands of parents each year in selecting the best formula for their baby’s unique needs. We are here to be every parent's most reliable feeding partner, giving access to the best European baby formulas - delivered fresh and with full traceability from production to doorstep.


Contact info

Our Lowest Prices ARE LIVE! - March 2025

We want to give you 100% of a reason to shop with us!

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,998)

320 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware

Beware. Shady business practices going on there. Over a month of delay for the shipment, and they offered to refund or send another deliver to make up for the delay, and then pulled the offer when I responded with my preference. Oh, and all 12 cans of formula showed up dented and in poor condition. Find another company to give your business to

30 March 2026
Unprompted review
Organic Life Start logo

Reply from Organic Life Start

Hi Parker,

I hope you are well.

The tracking number confirms the package has been delivered so we are no longer able to offer a reshipment. Our reshipment policy is specifically reserved for lost or undelivered packages.

As noted in our policy, delivery delays caused by carriers or customs clearance are beyond our direct control and are not generally eligible for refunds. While we understand the wait was longer than usual, the delivery of the original order completes the transaction.

In lieu of a reshipment because the package was delivered, we have given you a special discount on your next order. This is a personal code exclusive to you and offers a higher value than any current promotions on our site.

Thank you for your understanding.

Rated 5 out of 5 stars

This was my first time purchasing baby…

Sharing my honest experience as a first-time buyer.
I wanted to share my experience since this was my first time purchasing baby formula from Organic Life Start, and I’m really glad I did.

I was hesitant at first, but it turned out great.
As a parent, I’m very careful about what I give my baby, but their clear product information helped me feel more comfortable.

Delivery was faster than I expected.
Shipping didn’t take long at all, and everything arrived right on time, which was a huge relief.

Everything came in perfect condition.
The packaging was secure, and the product looked exactly as expected.

It gave me peace of mind.
After using it, I felt confident that I made a good choice for my baby.

Definitely ordering again.
Overall, I had a great experience and would recommend Organic Life Start to other parents.
Eunjeong Choi

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I used Organic Life Start for all three…

I used Organic Life Start for all three of my children. Most recently I had an order issue, that was my own fault(mistyped my email). They updated my subscription and fixed the email issue without any fuss. Their shipping is also fast and fop notch. Ana and Erika helped me this past time and it was superb.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

HIPP UK

The products, fee shipping and how fast it gets to us. Thank you!

21 March 2026
Rated 5 out of 5 stars

Simple, transparent, effective

I didn't need to invest significant time, and I didn't have high risk. Everything was transparent in the process and updates were frequent and clear. I got the product I ordered as simple as it would be to get it off the shelf at a store.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Don’t order from this company they are…

Don’t order from this company they are imitating another company‘s website and they take forever to mail your formula and then they have no way to contact them and they don’t respond to emails. I don’t even know if it’s a real company. I think it might be a scam and now my baby has no formula because of this dumb company.

8 April 2026
Unprompted review
Organic Life Start logo

Reply from Organic Life Start

Hi Stacey,

I am very sorry to hear about your experience. I have searched our records thoroughly, but was unable to find an order or any email history associated with your name.

We also reached out via Trustpilot to verify your details so we could investigate further, but we haven't heard back yet. Is it possible the order was placed under a different name or perhaps with another store? If you have an order number, please let us know so we can look into this for you immediately. Please send it to care@organiclifestart.com.

Our customer service operates 24/7. I look forward to your response.

Rated 1 out of 5 stars

Constant delayed deliveries

I’m on a subscription plan to receive orders frequently however the deliveries via FedEx are always delayed. I’m always down to one box frantically waiting for the next shipment.

19 March 2026
Organic Life Start logo

Reply from Organic Life Start

Hi Kimberly,

I am truly sorry that the delivery timeframe did not meet your expectations. We always aim for a seamless experience, and it’s disappointing to us whenever a customer feels let down.

To provide some context, your package was caught in the delays caused by the partial government shutdown. While we prioritized and dispatched your order immediately from our warehouse, customs clearance and carrier speeds are currently impacted by these federal disruptions.

We have tried to make your experience better by offering to adjust your subscription frequency based on your consumption, but we have not heard back from you. Please feel free to reach out to us at care@organiclifestart.com should you need any help in the future.

Rated 5 out of 5 stars

Great product

Great product! Quick shipping and excellent packaging. I was hesitant to add any formula for my breast fed baby, but this was a great product for him!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Customer service is top notch. I ran into a problem with one of my orders and I contacted customer service. They got back with me quickly and found a quick resolution.

20 March 2026
Rated 5 out of 5 stars

Amazing costumer service

organic life start has been amazing with letting me try HIPP HA formula for my son! I didn't want to buy too much to start and they sent me one package and got back to me right away! Their costumer service is incredible.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

So similar to breast milk! So grateful for Organic Life Start!

I'm giving 5 stars because this is by far the best formula! Also because I always have a good experience with customer service. They are always kind and helpful whether you need advice or a custom order , it seems they genuinely care about moms and babies and that is a lot nowadays!
Several years ago I was struggling with exclusively breastfeeding my baby and needed to supplement with formula but I was so against formula. It stinks. It causes constipation. The ingredients are bad . So many reasons to not start formula! That's when I found this hipp formula, a friend from my church was mixing a bottle for her little one and I always thought it was pumped breast milk till I saw her mixing it for her baby. I asked her about it and she was so passionate about it and had answers to all my questions, she gave me some formula to get started and my son did SO well with it! His bowel movements didn't change color or texture switching from breast milk to the hipp dutch! Also no tummy troubles or fussiness , gas or bloating! Also I've never had a sick baby (rsv etc.) I don't know if we've just been graciously spared by the Lord but it almost seems this formula helps with immunity as well , similarly to how breast milk helps with that.. Absolutely amazed and have recommended this over the years to family and friends .
My husband and I have 4 children and I've always turned to Hipp when I needed help with feeding my babies , currently I have a 5 month old baby exclusively breastfed till now and am just ready to start supplementing with Hipp .. I'm so happy to know all the ingredients are good and she won't suffer while gradually switching from breast to bottle.
One thing that's always worried me a bit is how far the formula has to travel to get to my front door , I have been nervous in the past tracking my orders to make sure I don't run out and that's something I hope this formula will sometime be available close by. That being said , shipping is usually fast and on time and customer service does a wonderful job with responding to emails if you are worried or need help with something!

27 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look