Orbis Travels Reviews 

From the start with Penny to the finish with Julian and everyone in between, the Orbis team delivered on what they promised. I literally have zero complaints, even when I did an audible they took care of me. Please let everyone know that my Wife and I had a great time and really appreciate everything you all did to make it a great experience!!!

Had a great holiday in Prague and Budapest with Orbis Travels, hotels transfers and flights all ok, all vouchers arrived when they said they would, we will be using this company again in the near future, big thanks to Benjamin Walker, Patricia and Julian for all their help and assistance they made everything run smoothly

All the arrangements for our trip to Lisbon and Porto were made my Julian and he sent us our tickets and passes which worked fabulously. They even did our check in for our flights. The hotels were lovely and we had a superb break away.

I was traveling with my 18 YO daughter, celebrating her birthday and high school graduation. Overall, the trip was great, although it started off rough. Obviously not Orbis' fault, but our original flight (non-stop) was cancelled (due to bad storms). Initially the airline recommended leaving the next day, but I was able to convince them to fly us to Madrid, then on to Rome. After additional delays, we arrived twelve hours late (12:15 at night instead of 12:15 in the day).

We enjoyed our time in Rome, and Napoleon Hotel was close enough to the center. (Hotel was dated-- I think it will be refurbished later this year. But staff were friendly and breakfast was good.) Trains between cities were great-- Orbis contacted me a week before the trip to offer 2-3 options for when to take the train, which was nice.

We were booked at Grifone Hotel in Florence, and it was just far enough from city center (30 minutes walking, not leisurely) that it was inconvenient. If we had been 15 minutes from city center, it would have been much better. Also, the hotel advertised a pool on their website and at the front desk, but it was unavailable for the entire month of May, which was disappointing.

We should have booked tickets in advance at Accademia and Uffizi, which we hadn't, so we missed out on some sights. But we did a walking tour, plus the big cathedral and its museum. Next time I will try to book a visit to Italy off-season, as all three cities (particularly Florence and Venice) were so crowded with tourists.

I had never been to Venice before, and it's lovely, despite all the tourists. We arrived around 5 PM and were unable to get a water taxi (turns out you need to pre-book) and we didn't know about the water buses, so we ended up hauling our luggage more than two miles to Hotel Ca’ Formenta, over many bridges. Next time I would take the water bus.

RE: Hotel Ca’ Formenta
The room was very small (as you would expect in Venice), but well-appointed. Staff were helpful and continental breakfast was good (although not as big a spread as at the other two hotels).

We booked a tour on a small boat (8 passengers) to Murano and Burano. The boat trip was nice (I should have worn sunscreen!), but next time I would pass on Murano. The time in Murano was spent at a glassmaking facility and it was basically a big sales pitch. Since I'm not in the market for glass chandeliers costing tens of thousands of dollars, it wasn't that enjoyable. However, Burano was lovely and well worth the time there. It's a lower-key version of Venice, much more real and charming. (Venice is beautiful, but it's just rich people and tourists. The vibe is a bit like a high-end Disneyland.) We did a gondola ride, of course, and it felt like "Pirates of the Caribbean." I don't think I'd do that again.

Orbis Vacations did a good job putting our itinerary together. I would travel with them again, although I might check distances from city centers and possibly upgrade if hotels are too far out.

We have to cancel my mother in law on our trip to the Maldives due to health reasons. Julian has been fantastic taking care of canceling her flight and hotel reservations. Make sure you ask for Julian to help you. He is awesome 👏.

Great support from the admin team prior to our holiday and some minor issues whilst away. Always available to assist on what's app. A brilliant service I haven't had from any other travel company.

We booked a complex package that includes Iceland, Niagra Falls in Canada, train to New York and then a train to Washington. All the hotels were great choices except New York which was a little below expected, but as we were only sleeping there it didn't cause any problems. The information sent was very competitive, if a little bit email overload at times. Excursions were spot on with the golden circle tour Iceland and the maid of the falls and behind the falls tours in Niagra both really good and well worth doing.

All in all for us a very busy full on holiday, made all the better with the outstanding support from Orbis Travel.

Special shout outs to Benjamin Walker and Ella Taylor, for exceptional customer service when we need help with train station details and transfer not arriving on time in Washington. Both stayed with us, until the issues were resolved.

Thanks Orbis Travel for a great holiday

Paul and Laura Cutts

Benjamin Walker is very helpful with all the information and questions we ask. He would be a good asset to Orbis travel.

I had amazing help from Benjamin Walker for my holiday. He is a really pleasant and helpful person at the customer service

Benjamen Walker is an exceptionally helpful and friendly customer service. He helped me to arrange my flight seats perfectly. I would definitely use Orbis again.

We just finished our vacation to Europe and wish to thank Orbis Travels for their excellent service. My wife and I visited Vienna, Prague, Budapest, Lisbon and Porto for 18 days and Orbis arranged our flights, hotels, train tickets, and pickup to/from the Airport. The flights times were excellent, hotels were clean and very close to transit, train tickets were Relax class, and transfers were great people and nice cars. When we needed to contact Orbis to confirm anything, our email was answered within 30 minutes or sooner. Alwin Finch and Julian responded promptly to our emails and very efficiently handled any concerns we had while overseas. Steve Jacobs was very good at checkin for our flights. We found all of the staff to be very attentive to our needs, treated us with kindness, and handled our concerns efficiently. Thank you Orbis for doing a GREAT job.

Great customer service,Julian was very helpful and did a great job. Thank you.

Julian Was very helpfull and kind in helping us with the booking process on making our final payment for our upcoming holiday with Orbis Travels

Julian helped to resolve the error in my booking.

I booked a vacation for me and my husband in Cancun and initially I found their staff to be very helpful. My package was supposed to include everything from the time I arrived at the airport until the time I arrived home. Air Canada had a flight delay and as soon as the delay was announced I contacted Orbis and they assured me that they would let our shuttle service in Cancun know and there would be someone at the airport to meet us. Not only was they’re not a driver there for me, we had to pay for a taxi that cost us $195.14 to get to our hotel. It has been 2.5 months since our trip and I have made countless phone calls and inquiries into my refund and no one has responded. Because I found Orbis through Travelzoo, they became involved and it was only after multiple calls that they made on our behalf that they were able to get an answer for us. I didn’t get my refund and I didn’t get any refund for the shuttle service that I paid for and didn’t receive either. I really don’t know how that’s legal when I paid for a service and didn’t receive it. Even if they weren’t willing to reimburse us for the $195.14 we should have been reimbursed for the amount we paid for that service.

I just booked my first trip using Orbis. So far, so good. Customer service had been quick and easy.
Benjamin Walker was quick to respond accurately.
Friendly customer service.
If all goes well with this trip Orbis may be my new go to for travel planning

We spent 2wks in Croatia, Orbis travel was very thoughtful and thorough with all aspects of our trip, suggestions and hotels booked were not only impressive but perfect in every way, we had the best time, and appreciated everything Orbis Travel did and set us up with, thank you to Mia & Benjamin Walker for all your help!

We had an amazing trip to Croatia set up by Orbis travel.

Great company to deal with and was our agent of choice more than once. Responsive to enquiries and Benjamin Walker was so helpful.
Provided clear information. Made booking easy and without stress.

While we have not yet completed our travel, Josh has made the booking process very smooth, being responsive to questions and concerns we had about our trip. He and the staff were very thorough, professional, and courteous throughout the pre-trip planning.

The hotel ,which we have visited previously, was just as we hoped, that is very good.
The staff were friendly and helpful at all times. The bar man was really helpful.
Orbis provided welcome information and reminders both before travelling to and from Italy.
Julian at Orbis was very helpful and responded quickly to my enquiry.
I would use Orbis again.