Oralade Reviews 101

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product as fantastic and a lifesaver, especially for pets with health issues, noting its effectiveness in hydration and recovery. People appreciate the quality and versatility of the product, with many mentioning their pets eagerly consuming it and showing significant improvement in their health. The service is frequently described as excellent, with fast dispatch and good communication, contributing to a positive overall experience. However, some reviewers were not happy with the delivery service, citing issues such as delayed arrivals, inability to track orders, and problems with courier communication. A few customers also reported receiving damaged or faulty products, leading to frustration and a desire to purchase from alternative suppliers.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing that it has been highly effective... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting fast and... See more

Quality

Customers had positive experiences with product quality, consistently praising its effectiveness in hydrating... See more

Order

People report ambiguous experiences with order, with some finding the ordering process easy and deliveries... See more

Service

Users describe positive interactions with service, highlighting it as great and excellent, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Oralade has made our 18 year old, constipated cat's world a whole lot lighter! Recommended by our vet, it's waaaaay more effective than medication alone for this condition. Easy to order, efficient de... See more

Rated 4 out of 5 stars

Your product is fantastic my cats love it, however your courier service leaves a lot to be desired . My last order was delayed by the courier & arrived later than scheduled repackaged in a box that... See more

Rated 5 out of 5 stars

I initially bought the sachets at an agility competition during a heat wave and my dog had such a good recovery after four runs. Now they have become available to purchase online I've immediately boug... See more

Rated 5 out of 5 stars

Oralade can be a lifesaver if you have a dog who is poorly and needs fluids urgently...it also has the advantage of all the really good stuff it contains and helps rehydrate quickly. Also great for... See more


Company details

Written by the company

Rethink hydration with Oralade - the UK's #1 Oral Rehydration Support. Supporting fluid and electrolyte balance in our pets, Oralade is fast-acting isotonic formula featuring 100% natural chicken flavour – because taste really matters for our pets. Designed to provide fast, effective hydration in harmony with the body’s natural requirements, with easily digestible prebiotic fibres and functional amino acids.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

101 reviews

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Replied to 40% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Any enquiries I had were answered…

Any enquiries I had were answered almost immediately, thank you.
Also the product is a god send for my poorly dog.

27 February 2026
Oralade logo

Reply from Oralade

Hi Maria, so glad we could help with queries and thanks for your use and support
of Oralade

Rated 5 out of 5 stars

A miracle in a bottle

Having been reccomended Oralade by our vet for our very poorly Jack Russel and seeing the absolute difference it made we now swear by it and will always keep two bottles at home.

Our nearly 2yr old Jack had an incredibly upset stomach and was refusing to eat/drink whilst unfortunately vomiting & runs too, he lost 4lbs of weight in a week and unfortunately was touch and go.

This miracle in a bottle was the first thing he was interested in and by all our accounts & our vets is the reason why he's still with us today, eating, drinking and back to announcing that even a leaf moved outside of the front door.

Wouldn't have it any other way.

27 February 2026
Oralade logo

Reply from Oralade

Georgia its reviews like this that drive us at Macahl and Oralade as the products really help pets especially when they are ill or recovering. Thanks so much for this really kind review

Rated 1 out of 5 stars

Waited 3 weeks, received spoiled products.

Bought 1 bottle from Amazon and felt like it actually encouraged my poorly cat to eat. However, when I ran out, I tried to order more from Oralade directly. Checked shipping time and these seemed reasonable so I ordered £100 worth since we also look after some strays and wildlife in the area. It took 3 weeks for them to arrive. My cat passed away in that time - vet commented at how dehydrated he was at the time and I hate that if I had just ordered off of Amazon, I could've helped him but after spending £100, I couldn't then warrant a further purchase from Amazon. Oralades terms and conditions and the small print states they take no responsibility for courier delays and don't accept returns. To add to the heartbreak of these arriving after my cat's passing,majority of them had also gone off despite having a best before date of 2028. One exploded all over my kitchen when I tried to open it. Three more opened without issue but they did fizz. Two were okay. That's as far as I got with them but that's already at least £30 down the drain. Honestly, fuming. Don't buy from Oralade directly, use an alternative supplier who'll provide the offer of returns for faulty products.

15 January 2026
Unprompted review
Oralade logo

Reply from Oralade

Dear Kornelia,

Firstly, we are very sorry to hear about the loss of your cat. Losing a pet is incredibly difficult, and we truly understand how upsetting this situation must have been for you.

Thank you also for sharing that Oralade helped encourage your cat to eat when he was unwell — that means a great deal to us as our mission is to support pets during times when they need extra care.

We are very sorry to hear about the issues you experienced with your order and the condition of some of the bottles you received. This is certainly not the experience we want any customer to have. Oralade products should never fizz or explode when opened, and we would very much like to investigate this further.

Please could you contact us direct at quality@macahl.com with your order details so we can resolve this for you as quickly as possible. We would like to arrange a refund or replacement for the affected products and also look into what may have happened during shipping.

Again, we are truly sorry for your loss and for the distress this situation has caused.

As a family business customer service and support is really important to us,


Kind regards,
Anthony Mackle
Managing Director/Co-Founder
Oralade / Macahl Animal Health

Rated 4 out of 5 stars

Your product is fantastic my cats love…

Your product is fantastic my cats love it, however your courier service leaves a lot to be desired . My last order was delayed by the courier & arrived later than scheduled repackaged in a box that had previously contained a sanitiser solution (the label was partially removed) for which I refuse to use I am still awaiting this problem to be solved. Lots of phone calls & no one calls back. Lots of emails exchanged & so far nothing.

9 February 2026
Rated 3 out of 5 stars

Great product, rubbish delivery service

The product and despatch from supplier is fantastic....

Delivery is terrible, DHL..sent email to say del on 4th, didnt arrive. Got another email on 5th to say it would b delivered on"4TH"... THEY ALREADY MISSED THAT WINDOW.
try contacting... spent almost 2hours of my life that i cant get back..navigating DHL website which kept returning me to same page which gave no real info..tried ringing but this only gave option of same useless page on website...product finally arrived 9th...had message to say del would be between 12.30 and 13.30...i was out walkibg dog so cut short our walk got home at 12.15 just in time for early arrival of product.!!!!!

Brilliant product, but constant del probs mean i will be buying elsewhere as i need this product timely for my dogs health.. sorry

3 February 2026
Rated 5 out of 5 stars

It really works

This is a great product that really works, if you have mouth ulcers or a sore mouth then I highly recommend that you try this. My wife and I wouldn't use anything else.

26 January 2026
Rated 1 out of 5 stars

Order never arrived

Order never arrived

20 January 2026
Oralade logo

Reply from Oralade

Hi Megan,
Apologies you have had this experience, we are in the process of moving from DHL to a central UK warehouse and 3rd party fulfilment centre that will guarantee next day delivery. The move is expected to be complete this week. However in the meantime, can you please email anthony@macahl.com so we can track your order and send you immediate replacement.
Best regards
Anthony

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