Ordered the Almira necklace from this place and I emailed them because on the website they said UK Shipping is 4-8 days and it's been way longer than that which is so misleading. They haven't replied... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a tennis name necklace but received a simple gold necklace. I asked for a refund or resolution but keep getting the same message. Customer Care is reviewing it. Decided to just ask for a r... See more
Company replied
I’ve emailed over 10 times about my tracking and all I get back is they are experiencing really high volume of emails and it will take 72 hours for a reply! Still had no response from them ! Then when... See more
Company replied
Awful customer service. My parcel was stolen and they’ve refused to refund or replace my item as it’s shown as “delivered”. I’ve explained it wasn’t. I ordered this item months ago for a birthday pres... See more
Company replied
1.6
Bad
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong Item Received & No Response To Correct The Error
I placed my order on 12th November 2025 and did not receive it until 1st December, what i received was not what i ordered. I emailed the email address from the website on 1st December, and also messaged via social media. I still had no response by the 5th December so re-emailed and used the contact us form from the website. I received and email response finally on the 10th December asking for photos of proof of the incorrect order, which i sent on the 10th and also messaged again via Tik Tok. I am still awaiting a response as to when they will send the correct item.
The customer service is absolutely shocking!!
17 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this situation has caused.
Receiving the incorrect item is certainly not the experience we want for our customers, and we also apologise for the delays in communication you’ve experienced while trying to resolve this. We understand how disappointing this must be.
We would really like the opportunity to review your case and help get this resolved for you as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise looking into this for you.
Thank you for bringing this to our attention.
Kind regards,
Opulent Vogue Support Team
SCAMMERS DO NOT BUY!
I would give them 0 zero stars if possible, they are scammers. I ordered gifts for my sisters Christmas presents on 27/11/2025, despite the delivery being due between 06/12/2025-13/12/2025 I still haven't received these items. The tracking number is no longer getting any updates and the last update was that the items were in the country but then they seem to have vanished.
I have tried to contact the company via email and via TikTok both to no avail which is incredibly frustrating. I understand that delivery may take longer especially at this time of year but comminate that to the customer.
I have started proceedings with my bank to retrieve the money for this order as the company have had plenty of time to respond and have chosen not. I have also reported their TikTok page for fraud as they are very clearly scammers
17 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must be, especially as the items were intended as Christmas gifts for your sisters.
While delivery delays can occasionally occur, particularly during busy periods, we completely understand your concerns regarding the lack of updates and communication. This is not the experience we want our customers to have.
We would really like the opportunity to review your order and see what may have happened. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can investigate this for you as soon as possible.
Kind regards,
Opulent Vogue Support Team
wish i could rate 0 stars absolute scam…
wish i could rate 0 stars absolute scam spent £100 on this and havnt received anything j have messaged them and had to reply back after sending them 20 messages it is a risk scam and they unit send stuff to influencers to get there company a good name but it is a total scam terrible customer services and i hope i can get my money back
16 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this situation must feel.
Please be assured that we take concerns like this seriously and we would really like the opportunity to look into your order and assist you. Delays and tracking issues can occasionally occur, but we’re here to help investigate what may have happened.
Could you please email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and our team will review this for you and provide an update as soon as possible.
Kind regards,
Opulent Vogue Support Team
Do not order from this company…
Do not order from this company Shocking customer service, been waiting over a month for order to arrive, have given up hope that it will come.sent numerous emails with no response. Now having to go through bank to get money back.
20 November 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must be to be waiting this long for your order.
This is certainly not the experience we want for our customers, and we would really like the opportunity to look into your order and see what may have happened.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, so we can investigate this for you and assist as quickly as possible.
Kind regards,
Opulent Vogue Support Team
No delivery at all. No response
I order a bracelet a month ago and delivery was to be 4-10 Dec. I have emailed 4 times since 8th Dec to ask for delivery update but have had no reply at all. The tracker number states "waiting updates from carrier" I have requested a refund but am not too hopeful. I
Do not order from this company. I wonder if it is a scam.
8 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must be not to receive updates after reaching out multiple times.
Sometimes tracking may show “waiting for updates from the carrier” while the parcel is still being processed or scanned within the courier’s network. However, we would really like the opportunity to review your order and provide you with a clear update.
Please could you contact our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and we’ll investigate this for you as soon as possible.
Kind regards,
Opulent Vogue Support Team
Useless
Absolutely awful company to order from. No tracking details and no response. Do not waste your money or time ordering from this company.
5 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it can be not receiving tracking updates or responses when you’re expecting them.
Please be assured that we take concerns like this seriously and would really like the opportunity to look into your order and assist you.
Could you please email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, so we can investigate this for you and provide an update as soon as possible?
Kind regards,
Opulent Vogue Support Team
4 weeks and still nothing
Ordered a bracelet for an Xmas gift on Nov 13th. All I have received is a notice that a shipping label has been created. Nothing else. As others have posted, I'm doubtful I will receive anything. Will give it a little bit more time, then will issue a chargeback.
9 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how concerning it can be when tracking has not updated for some time.
When a tracking status shows that a shipping label has been created, it can sometimes mean the parcel is awaiting collection or the courier has not yet scanned it into their system, which may delay the first tracking updates. However, we would really like the opportunity to look into your order and provide you with a clear update.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, so we can investigate this for you as soon as possible.
Kind regards,
Opulent Vogue Support Team
Placed order 21 november for bracelet
Placed order 21 november for bracelet, it said 4-8 days delivery. They are not replying to my emails and the item still hasnt shipped. Do not use this compnay, its a SCAM
8 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must be when your order has not arrived within the expected timeframe.
Please be assured that we take concerns like this seriously and would really like the opportunity to look into your order and see what may have happened. Occasionally, tracking updates or shipping scans can be delayed depending on the courier.
Could you please email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, so we can investigate this for you and provide an update as soon as possible?
Kind regards,
Opulent Vogue Support Team
Awful company I ordered a bracelet for…
Awful company I ordered a bracelet for my niece on the 21/11/2025 still no bracelet and after reading the trust pilot I don’t think I will get it…. I’ve sent several emails no reply so will have to get credit company to cancel the payment also can’t leave a review on their website and the last reviews are from the summer!! Hopefully they will be taken off all social media including shop pay
7 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must be to be waiting this long for your order.
This is certainly not the experience we want for our customers. We would really like the opportunity to look into your order and see what may have happened.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, so we can investigate this for you and provide an update as soon as possible.
Kind regards,
Opulent Vogue Support Team
DISGUSTING COMPANY
Worse company to purchase off.
They’ve not dispatched the 2 products for over 2 weeks. They’ve DONT reply to emails or messages.
They’ve provided no assistance, and I’ve had to go to my bank to claim my money back and will be taking legal action against them if they proceed to continue to ignore me.
27 November 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must be.
This is certainly not the experience we want for our customers, and we take concerns regarding delays and communication seriously. We would really like the opportunity to review your order and see what may have happened.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, so we can investigate this for you and assist as quickly as possible.
Kind regards,
Opulent Vogue Support Team
I ordered over £100 worth of items over…
I ordered over £100 worth of items over 2 weeks ago , sent endless mails no response from anything .. awful customer service .. the tracking number does not even exist.. when I look on line where the parcel is it shows a picture of a van !
Money taken no response or even goods delivered !
6 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating and concerning this must feel.
This is certainly not the experience we want for our customers. We would really like the opportunity to look into your order and clarify the tracking information for you.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, so we can investigate this for you and provide a proper update as soon as possible.
Kind regards,
Opulent Vogue Support Team
Scam company
I ordered a necklace for my daughter on 2nd November after she had seen them advertising. The item has never arrived. My initial emails went unanswered. An email where I called them a scam was answered and they responded a week ago saying the item was sent out. It is now 3rd December and still no item.
I have reported them on TikTok and Instagram as scams as they are selling there too. Advertising as Opulent Jewels.s
2 November 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must be, especially as the order was for your daughter.
We sincerely apologise for the delays and the lack of communication you’ve experienced. This is not the level of service we aim to provide, and we completely understand your concerns.
We would really like the opportunity to review your order and provide you with a clear update. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
perfect Christmas gifts
Just received my Christmas gifts! I’m so excited to gift all the beautiful pieces to my mum! All the items are literally perfect, the quality is unreall and so heavy! thank you!!!!!!
30 November 2025
Unprompted review
No customer service
It's been months since my order with constant emails to them and no one replies or updates me.
1 August 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Five-star experience
Five-star experience! ✨ This designer jewelry site delivers true luxury the quality of the pieces is exceptional. The packaging alone is worth every penny elegant, thoughtful, and absolutely premium. I was so impressed I put a second order in straight away for my daughters.Highly recommend!
27 November 2025
Unprompted review
Terrible company!
Absolutely terrible company and awful customer service. Ordered £100 worth of jewellery on 13/11/25. Told it would take 4-8 days. Item hasn’t been dispatched yet and it’s 26/11/25 contacted the company twice with no reply. Steer clear of this company. It’s either a scam or just an awful organisation to deal with. Hoping the jewellery will arrive eventually but not holding my breath! Daughter’s birthday passed now who the gift was for. Annoyed and disappointed with myself for not checking trust pilot reviews first as they are shocking!
26 November 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Fraudulent website
Ordered on October, no tracking available just says arrived st port, tried emailing and no response....scam website
26 November 2025
Unprompted review
Reply from Opulentvogue
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your order from October has not been delivered and that you have not received a response to your email. We understand how frustrating this must be, and we apologize for the lack of communication.
We want to assure you we are not a scam. We value every customer and are committed to ensuring you receive your order or a full refund.
To investigate this thoroughly and provide you with a full update, please email our support eam.
Kindest regards,
Opulent Vogue
Scam alert
Still waiting months later for customer service to follow through with refund. Do not waste your money with this company its a scam.
Customer service reply ask for information never reply start up new messages same thing complained on here asked to message same thing nothing!!!!!
28 September 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Order not delivered
Order placed 27.10.25 and still not received. Shipping info never updates. Doesn't even confirm which courier so no way of checking. No response from customer services. When placed order shipping said 4-8 days. Wish I read reviews before purchasing. Would not recommend.
12 November 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
Love my new jewellery
Loved every piece I received and everything looked sooo GOOD deffos getting again
11 November 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.