Company had great reviews, and I have severe sacrolliac issues. I was encouraged to try this particular belt. I decided to do it because I'm quite desperate. I have hope that it will help me.
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See what reviewers are saying
The professional discounts are legit as I compared them to Amazon's pricing, from their OPTP shop. Also, the website was easy to navigate. I appreciate there are short video demos provided on the plat... See more
Waited two business days for a quote to confirm shipping costs. Called to check on progress - nothing. The rep kept telling me how wrong I was in my understanding, cutting me off. Finally I asked her... See more
This order took a very long time to ship. Placed on 4/6/17. Called on 4/7/17 to have it shipped via Priority Mail. On 4/10/17 received an email asking me to choose shipping method and another email... See more
Company details
Information provided by various external sources
OPTP (Orthopedic Physical Therapy Products) is a recognized leader in providing professionals and consumers with orthopedic, physical therapy, rehabilitation and fitness products.
Contact info
3800 Annapolis Lane N, Suite 165, 55447, Minneapolis, United States
- 800-367-7393
- optp.com
4.0
Great
177 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Better sleep!
Product eases my sore tailbone so I may sleep on my back.
16 November 2022
Unprompted review
Always a pleasure to work with OPTP
13 November 2022
Unprompted review
The website was great to order what I…
The website was great to order what I needed.
I found what I wanted right away.
thanks
8 November 2022
Unprompted review
I received the wrong item
I ordered from you several months ago and received the wrong thing. I got the stretch EZ instead of the stretch out strap, although I did receive the booklet for the stretch out strap!!
I haven't used it because I was on vacation for a couple of weeks, then I had Covid.
I hate that I have to spend more money to try to get the correct item.
Jill DeVore
24 August 2022
Unprompted review
Reply from OPTP
Hello Jill, I'm so sorry to hear you received the wrong product. Please call 888.819.0121 or email custservice@optp.com so we can assist you with getting the correct item.
Thank you,
OPTP
I haven't used this site in a few years…
I haven't used this site in a few years but my PT recommended it. I am having hip and low back pain and look forward to using this belt.
2 October 2022
Unprompted review
I love this website
I love this website. It has all the right tools I need for my career.
14 September 2022
Unprompted review
I was signed in as a Professional and…
I was signed in as a Professional and went back to enter my payment info and somehow OPTP kept my shopping cart current but I was logged out of my account. I placed order without receiving my 20% discount. It’s disappointing. I am planning to call customer service tomorrow.
25 August 2022
Unprompted review
Reply from OPTP
Hello Jennelyn, we are very sorry for the issues during your checkout experience. Please email us at custservice@optp.com or call us at 888.819.0121 and we will get this fixed for you.
We apologize for the inconvenience,
OPTP
First time purchaser
very easy to order and friendly website to scroll through. customer service was very polite and efficient
23 August 2022
Unprompted review
I write to you again and again stating…
I write to you again and again stating that I made an order and did not receive confirmation by email
And I only have a screenshot and get no answer
I bought The Original McKenzie® Cervical Roll
Item No: 703
Order No. 2147270
I didn’t receive the item
6 May 2022
Unprompted review
Reply from OPTP
Hello Yael, we apologize for the very delayed response. If you still need assistance, please email us at custservice@optp.com.
terrible delivery to Canada
I ordered a book in February. It is mid April and I still have not received it! This may have been the fault of the US postal system and not the store. The other option was to pay $36 for UPS shipping which was worth more than the book!
19 April 2022
Unprompted review
Reply from OPTP
Hi Fran, we know this response is much too late, but we hope you finally received your book. If you still need assistance, please reach out to us via email at custservice@optp.com. We apologize for the delayed book and our delayed response.
Great until I pressed the”Place Order”…
Great until I pressed the”Place Order” button , and It kept going back to the “check out” page. Hope the order went through, and went through only once!
24 March 2022
Unprompted review
Did not receive tracking order from…
Did not receive tracking order from UPS...really want to know when order will arrive...will call today.
14 March 2022
Unprompted review
Reply from OPTP
Hi Bella, we know this response is late, but we hope you were able to reach us via phone. Let us know at custservice@optp.com if we can be of any further assistance.
Very slow response
Very slow response, I am still waiting for shipping quote. It has been nearly a week. Paid for equipment already.
1 February 2022
Unprompted review
Reply from OPTP
Hi Ninrath. I'm so sorry to hear you are still waiting on a shipping quote. Quotes are usually sent same or next-day via email, and we do not charge for orders until the quote has been approved. Can you please check your spam/junk folder for the quote and call or email our customer service team at custservice@optp.com/888.819.0121. We'll be happy to assist you as quickly as possible.
Not sure if this is a duplicate order
Not sure if this is a duplicate order, I receive TWO confirmations by email. Difficult to do on an oPhone.
20 January 2022
Unprompted review
Reply from OPTP
Hi Sue. If you could please send us an email at custservice@optp.com, we would be happy to look into this for you!
This is a great experience
This is a great experience! It would be perfect if you offer Free Shipping for a certain amount. Thank you!
9 December 2021
Unprompted review
Website easy to navigate
Website easy to navigate
Not sure why I have to wait for shipping charges
My order was place October 22/21 and I’m still waiting for shipping amount
26 October 2021
Unprompted review
Reply from OPTP
Hello, and thank you for your review. Shipping quotes are usually sent same or next-business day, so you certainly should have received a quote from us by now. Can you please email custservice@optp.com with your order number so we can get you this information ASAP?
In the meantime, please check your spam/junk folder in case our emailed quote landed there.
Thank you,
Joel
I ordered the products I wanted and…
I ordered the products I wanted and waited two days for an email regarding the delivery and nothing showed up . Then I called the number before closing time and was told that you are closed . Hopefully something happens by Monday ???
15 October 2021
Unprompted review
I just ordered 3 items
I just ordered 3 items. Went relatively smoothly. Can’t wait to get my rollers and cushion!
Thank you
Susan C
22 September 2021
Unprompted review
I have been doing pre-op physical…
I have been doing pre-op physical therapy & the practice I go to uses your products. In between appointments I am doing the exercises at home using a belt which actually isn't as efficient & is more difficult. I ordered your Stretch Out Strap a few days ago & it arrived in today's mail. I am so excited. Great product. Great service. Thanks OPTP. I have to go do my exercises now.
12 September 2021
Unprompted review
Reply from OPTP
Hi Susan,
Thank you for taking the time to share your experience. We are glad to hear you like the product and hope it works well for you!
Joel M.
OPTP
Easy to navigate and check out.
28 August 2021
Unprompted review
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