Optisoft Ltd Reviews 3

I’ve been using the Optisoft PMS system for many years and moved to their latest version, Optisoft .net 4 years ago.
Optisift .net more than cover all our day to needs in terms of appointments, recall,spectacles etc.
 
The first thing we noticed is how intuitive and flexible the clinical records are. Everything is logically laid out, and we can adapt templates to suit our own workflow – no more bending the way we work to fit the system. Our optometrists can record exactly what they need, quickly and thoroughly, without being slowed down by unnecessary steps.
 
Where Optisoft .net really stands out, though, is the handover process between the optometrist and the dispenser. The moment the patient leaves the chair, all the relevant clinical and lifestyle information is already at the dispenser’s fingertips – lens type, prescription history, occupational needs, lifestyle comments, preferences… it’s all there.
 
This has completely transformed the way we operate. There’s no awkward back-and-forth with the patient, no re-asking of questions they’ve already answered. The dispenser has everything they need to pick up the conversation seamlessly, which makes the patient feel confident, understood, and looked after from start to finish.
 
And it’s not just about smoother workflows – we’ve seen a clear increase in our average dispensing values since switching. With better information, our team are able to make more tailored, relevant recommendations – and patients are saying “yes” more often. They're getting better solutions, and we’re seeing the financial benefit.
 
From the clinical flexibility to the real-world impact on revenue, Optisoft .net isn’t just a software upgrade – it’s a proper business improvement tool. It’s helping us run a more efficient, joined-up, and profitable practice without having to rely on cloud hosting or major infrastructure changes.
 
If you’re on the fence about upgrading, don’t be. This is the PMS that actually delivers.

I have been using Optisoft for over 25 years, and throughout that time I’ve kept a close eye on the competition — always ready to switch if something better came along. The reality is, nothing ever does. Optisoft stands out because it’s been designed with real thought and care. The system is intuitive, easy to navigate, and presents information clearly, no matter which part of the software you’re working with.

Over the years, the support team has been consistently excellent — quick to answer calls, fast to resolve any issues, and always friendly and helpful. The level of service really is outstanding. The software itself keeps evolving, with every update making it even better, and user feedback is clearly taken seriously in shaping those improvements.

Optisoft makes running a practice a dream. It’s customisable to work the way you want to work, rather than forcing you to bend your processes around the software. After 25 years, I can confidently say that Optisoft is an indispensable part of our business.

After using Optisoft for years in a traditional setting, I decided to set up my own private clinic specialising in advanced consultations and tailored eye care. Going it alone was a big step, but having Optisoft NET by my side has made all the difference.
 
The system has given me the freedom to run the practice my way. The clinical module is incredibly powerful and adaptable – I’ve been able to build custom templates that reflect exactly how I work, rather than having to force my consultations into a cookie-cutter format. Everything from history-taking to treatment plans is structured around my methods, and the workflow just flows.
 
We also offer a range of specialist services that don’t fit the mould of a typical high street optician. The team at Optisoft were great in modifying the online appointment booking system to accommodate all the different types of exams and consultations I provide. Patients can now easily book the exact service they need online – a huge win for both the patient journey and my admin time.
 
What’s really stood out though is the support beyond just software. Optisoft helped me with email marketing campaigns to raise the profile of the clinic, highlight new services, and even support a charity initiative we ran earlier this year. It wasn’t just tech support – it was real-world help that brought more patients through the door and made a positive impact in the community.
 
If you’re launching a private or specialist clinic and need a system that works as hard as you do, Optisoft NET is the one. Flexible, scalable, and genuinely invested in your success – I wouldn’t run my practice without it.