We dealt with Joseph and he's a true professional.Not to mention, he answered all our questions and also made some great suggestions. Probably the best customer service I've had.In a long time....... See more
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Review summary
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Best tracking device on the market for the price. Customer support is outstanding. One email had my issue fixed within an hour. Specifically Joe who called me to make sure all was well. Keep up the am... See more
Within minutes of me contacting Optimus tracker via email I got a response. I emailed them my problem and my perceived issue and they resolved it virtually in 2 minutes. I have four trackers on cars a... See more
you have a great product but without great Customer service it means nothing to a customer. Thank you Ryan for your help today and get back up and running with my new tracker and your new app. You hav... See more
Company details
Written by the company
Keep an eye on loved ones and valuable possessions with Optimus GPS trackers. Optimus provides quality GPS tracking units and accessories you can depend on.
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4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Very responsive team almost 24hrs
Very responsive team almost 24hrs
Any questions
They answer you right a way
I am not a review guy but they deserve it. Thank you
23 March 2026
Very good service for our fleet
Very good service for our fleet, and good customer service
9 April 2026
Good tracking service for my…
Good tracking service for my motorcycle. Good responsive customer service.
7 April 2026
Unequaled and superior client service !
The call was picked up with a person on the other end. A rarity today. The support member was courteous and very knowledgeable of my situation. He was quick to resolve it and the conversation was brief and effective. I really, really like the client service that Optimus has in place.
6 April 2026
Very helpful customer service and…
Very helpful customer service and awesome service with the device
6 April 2026
I hate the new trackers the old…
I hate the new trackers the old trackers are more reliable durable these new trackers the batteries go down quicker than the two weeks that they're promised and the ones that I've had in the past go for a full 2 weeks without any charge there's too many options and too many icons for the new trackers whether it's a boat or car a phone a plane a bird that's that's not even necessary it's too many extra incentives that is taken away from what the whole GPS notation is to track not to make it pretty not to make it girly the tracker images that's redundant and ridiculous I hate them and so the old trackers work better they last longer they went for two weeks the new one I bought it's already at 70% and then I'm charged it a full 100% 2 days ago maybe 3 days ago and it's now at 76% so no I don't like the new trackers and I wish they would go back to the ones that would really go longer for a 2 week period off of 100% battery charge thank you
17 March 2026
Reply from Optimus Tracker
Good Morning,
The new trackers are the same as the old trackers, the battery life of the trackers are dependent on the signal strength in the area they are reporting in. For example if the device loses a connection needed to report, the device is programmed to work around the clock to reconnect, this can drain the battery at a faster pace than the 2 week expectation! The extra icon options are just options for customers who may track a variety of assets, along with changing the name of they device they can change the icon to make it easier to find what asset they are looking for. You can always default to the regular tracker icon. It is possible the old device you had, was equipped with a different sim card internally that got better signal strength in your area. If the issue continues to persist please don't hesitate to reach back out to our support team, as the device is under warranty.
Hope this helps!
-NC
Optimus Tracking
Had problems connecting unit
Had problems connecting unit, customer service walked me through it and did an excellent job. Notifications isn’t always accurate but I haven’t did anymore with it yet.
16 March 2026
Great person to work with a lot of help…
Great person to work with a lot of help really appreciated it
2 April 2026
I have no problem at all with the Teck…
I have no problem at all with the Teck Very Professional
31 March 2026
Outstanding product
Outstanding product. Very reliable easy to install. Great customer service. I use this on my son truck. He is a young first-time driver. I will expand this too much fleet. Very happy with this purchase.
31 March 2026
Worked great and customer service were…
Worked great and customer service were very helpful!
30 March 2026
He was awesome
He was awesome, professional and kind. Very patient with me. Need more like him.
27 March 2026
Great CS thank you
26 March 2026
Very kind and knowledgeable
Very kind and knowledgeable. Helped me solve my problem so quickly!
26 March 2026
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