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Optimus Tracker Reviews 3,252

•
TrustScore 5 out of 5

4.9

Electronics Store
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Review summary

Created with AI, based on recent reviews

Considering 603 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, often highlighting specific individuals who provided excellent support. Many people describe the customer service as outstanding, noting quick responses, effective problem-solving, and a knowledgeable approach. The product itself is frequently lauded as amazing, reliable, and accurate, with many reviewers appreciating its effectiveness in various tracking needs. However, some customers mentioned issues with the newer trackers, finding them less reliable and with shorter battery life compared to older models. These reviewers expressed a desire for the company to revert to the previous tracker designs due to concerns about functionality and battery performance.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and the helpfulness of... See more

Product

Users describe positive interactions with the product, with many finding it reliable and effective for... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and setup of devices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Joseph and he's a true professional.Not to mention, he answered all our questions and also made some great suggestions. Probably the best customer service I've had.In a long time....... See more

Rated 5 out of 5 stars

Best tracking device on the market for the price. Customer support is outstanding. One email had my issue fixed within an hour. Specifically Joe who called me to make sure all was well. Keep up the am... See more

Rated 5 out of 5 stars

Within minutes of me contacting Optimus tracker via email I got a response. I emailed them my problem and my perceived issue and they resolved it virtually in 2 minutes. I have four trackers on cars a... See more

Rated 5 out of 5 stars

you have a great product but without great Customer service it means nothing to a customer. Thank you Ryan for your help today and get back up and running with my new tracker and your new app. You hav... See more

Company details

  1. Electronics Store

Written by the company

Keep an eye on loved ones and valuable possessions with Optimus GPS trackers. Optimus provides quality GPS tracking units and accessories you can depend on.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Joseph has been a very good rep to deal…

Joseph has been a very good rep to deal with. He has solve all my problems everytime I have called him. I never dealt with someone who's listening to me all the way through the process. Keep up the good work.

1 June 2026
Rated 5 out of 5 stars

I've been a customer for five years

I've been a customer for five years. The support received from Optimus has been excellent every time that I've needed assistance. Each time that I've called I've received responsive support in a very timely fashion. Erick was a great help registering my new device

1 June 2026
Rated 5 out of 5 stars

The Optimus GV75 tracker has been great!

The Optimus GV75 tracker has been great. Easy to arm/disarm the alerts. Alerts you to almost any movement within a few seconds on your phone, so you can check on your vehicle. Great peace of mind for theft issues. Easy install. Customer service is very good and prompt. Excellent value!

26 May 2026
Rated 5 out of 5 stars

Nice product

Nice product, very useful for tracking my fleet vehicles. We had one tracker stop working and Optimus replaced it right away.

14 May 2026

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