The excellent customer service of Paige one of the employees. She took her time to explain everything we were inquiring about optimum pay group. And asked her senior colleague on things that she was n... See more
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See what reviewers are saying
Optimum Pay Group is the chosen payroll provider for my Agency. As a contractor from day one I have found them to be extremely professional. A big shout out though to Lauren Thompson who is an asset... See more
Company replied
Always a pain in the ass dealing with agencies to make sure you get paid. Unfortunately, now you gotta jump through hoops for a good wage. However, signing up to this external payment agency was very... See more
Company replied
I got great help from Jacqui who went above and beyond her role in helping me get registered and explaining things. It was not what she did solely but the way she did it, super friendly, clear infor... See more
Company replied
Company details
Written by the company
Offering tax efficient services to all clients who are looking for an honest, transparent payroll option for their temporary workers. With there being a huge need in market for temporary workers, there is no better time to jump in with both feet into the world of contracting. We have qualified, dedicated staff who have a total of 18 years of knowledge working with contractors. So, you will be dealing with driven, helpful and adaptable staff to ensure contractors needs are met. Taking all the paperwork load away from them so they can enjoy their contracting venture and having a peace of mind that we work honestly and with full transparency. Not only do we put our contractors first but always have time to work parallel with Recruitment agencies giving them too great customer care as we understand, a happy contractor equals a happy recruiter meaning a happy us! We give you back your time to do what you do best and trust in us to take care in legal, accounting and payroll side of things.
Contact info
Gawsworth House, Westmere Drive, CW1 6XB, Crewe, United Kingdom
- 0203 962 4212
- marketing@optimumpaygroup.com
- optimumpaygroup.com
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Smooth onboarding process
Jacqui, the Registrations Administrator was very helpful and guided me through the onboarding process very thoroughly and patiently. Thank you!
9 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Shruthi,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Optimum service is always great in my…
Optimum service is always great in my opinion and today was no different. Saskia actioned my request quickly and efficiently so big thanks for getting me access
9 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Joanne,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Jacqui Brough was thorough and guided…
Jacqui Brough was thorough and guided me through the onboarding process. Thank you
3 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Anthony,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Morning Reece,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Jacqui was a great help
3 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Karl,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Very good and friendly Paige is…
Very good and friendly Paige is extremely good at her job
2 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Matt,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Polite and officiant
28 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Gerald,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Nicely eased in a novice
Having never used an umbrella company before, they eased me through the process and have been very prompt to reply to any queries I had.
26 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Keiran,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Quicker and easier
Quicker and easier, Lauren assisted me well and answered all my doubts, she was extremely helpful..
21 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Monisha,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Payslip explained fully and a friendly…
Payslip explained fully and a friendly manner
26 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Ann,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Jacqui was very Polite Friendly…
Jacqui was very Polite Friendly informative
25 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon GandalphsPipe murf,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Honest review
To be honest the people at optimum pay group. One proficient two professional three polite and can't not of done a better job spoke Jacqui and a lady called Becky
25 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Tim,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui & Becky, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Excellent all round
Friendly service
Clear communication
Very reliable
Always happy to help
Big thank you to Jacqui Brough for helping me through the process from start to finish
24 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Mr Wright,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Active and always ready to assist
Always available to pick calls and assist.
24 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Elizabeth,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Paige was Very fast very helpful
Always a pain in the ass dealing with agencies to make sure you get paid. Unfortunately, now you gotta jump through hoops for a good wage. However, signing up to this external payment agency was very simple & and straight forward & had practically no waiting on hold time. The service I received from the agent Paige on the other end was very comfortable, professional & friendly & even stayed on the phone with me to fill out the application 5/5. Well done.
21 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Mitchell,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Great staff efficiency
Lauren is just a great staff,so efficient, she attended to me without wasting time. She speaks so nicely......
18 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Ibukun,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Good customer service
19 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Victory,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
After prolonged troubles with optimum
After prolonged troubles with optimum. A team member named Jacqui Brough helped me out with some personal guidance to overcoming these issues. She was extremely helpful kind and courteous. Wish all staff was this helpful.
18 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Robert,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Rapid response...
I was supposed to be paid on Friday 14th told Paige about my situation on Monday 17th and instantly she got back to me with a rapid response resolving my issue on the same day.
Amazing service. Thank you.
17 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Curtis,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
My First communication with Optimum Pay Group
Paige Malik was outstanding! She has good customer relations, and projects good image of the organisation.
14 April 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Chukwuemka,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
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