Optimum - Piscataway Reviews 2

I’ve been an Optimum customer for over 6 years, paying my bills on time and staying loyal even when others warned me about their poor service. Unfortunately, my latest experience proved them right.

In September 2025, I upgraded from 300 Mbps to 500 Mbps. The agent assured me I could switch back anytime if I wasn’t satisfied. The very next day, I called to revert to 300 Mbps and received a confirmation email that the plan change was successful — even showing a $17.33 credit.

But my October bill still showed the 500 Mbps plan, and I was charged double — $80 instead of $40. When I contacted support, one agent had no clue what was going on and kept giving me runarounds.

The supervisor then claimed my downgrade failed because my modem was “not compatible” — which is ridiculous since I’ve been using the same modem for 4 years on the 300 Mbps plan with zero issues.

It honestly felt like they were just making up excuses to keep me on a higher-priced plan. No notification, no accountability, just scripted apologies and sales pitches for Optimum Mobile.

After this, I’ve completely lost faith in Optimum’s customer service and billing transparency. I’ve never seen a company work this hard to frustrate loyal customers. I’m seriously considering switching providers after this experience.

I closed my account on 06/25/24 for all services TV, Internet and Telephone. I paid my last month $291.32 bill for the period 06/07-06/22. Also I returned their equipment on 07/01. Now I got a bill demanding $272.62 to be paid by 07/15/24 for the period 06/25-07/07/24 of which I have no service from them. This is really exploiting. I tried to call their customer service it is a night mare very dishonest different responses.
Hope somebody responsible will address this issue.