Rude customer service agent
If there was a zero I would have give them that. I have been a customer of Optimum for 4 years. I am moving to SC and called to cancel my service. There is no way to cancel online and you have to call. I got a representative who insisted I give her my new address. She said it was required. I said I would not. Then she proceeded to tell me they require it and I said I just want to cancel. She kept at it and I told her I was losing my patience and I just want to cancel at the end of the billing period. She hung up! I called back and found out that she canceled the service at the end of the period. Rude and wasted my time.
Reply from Optimum - Oakland
Hello. That is not the experience we want you to have at Optimum. If you need any further assistance, feel free to send an email with your account information to BrandReviews@optimum.com.
^Randy